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https://say.telstra.com.au/customer/general/forms/Email-Complaint
Telstra 24x7 App. Telstra.com. ... Consumer customers can call us anytime on 132200 and say "Complaint". If you are a Business customer and require immediate assistance with a complaint, you can call us anytime on 132000 and say "Complaint". Enterprise and Government customers: ...
https://www.telstra.com.au/support/category/account-billing/manage-account/our-complaints-handling-process
If you need to follow up on a complaint you’ve made, but you don’t have your case manager’s details, give us a call on 13 22 00 and say ‘Complaint’. Give your billing account number or complaint reference number to the representative, and they’ll locate …Arabic: Complaints Handling Process in Arabic (PDF)
https://www.telstra.com.au/contact-us
Feedback & Complaints. Good or bad, we'd love to hear from you ... Telstra 24x7 app. Manage you Telstra services when you're out and about. Download Telstra 24x7 app. Find a store. Find your nearest Telstra store or Wi-Fi hotspot. Find now. Multilingual customer service. If you'd like to speak with us in your preferred language, we've got you ...
https://forums.whirlpool.net.au/archive/681785
Aug 14, 2011 · CSR's no matter if their working for telstra / bigpond directly or outscourced cant lodge formal complaints anyway. CSR has to give 2 resolutions, then it will get esc to a floor manager, floor manager gives another 2 further resolutions, if cust still wants to bitch they lodge a comlpaint via questus.
https://forums.whirlpool.net.au/archive/1380958
Apr 10, 2013 · The major complaint with Telstra/Bigpond is getting the information passed on. For example recently at a location always had average NextG reception, got to terrible with external aerial. Knowing exactly which tower it was tried and tried and tried and tried for weeks to get the tower fixed.
https://www.productreview.com.au/listings/telstra-bigpond-broadband
Telstra Broadband (BigPond) (Internet Service Provider): 1.7 out of 5 stars from 2832 genuine reviews on Australia's largest opinion site ProductReview.com.au.1.7/5(2.8K)
http://go.bigpond.com/help/contact_us/bigpond_technical_support/
BIGPOND TECHNICAL SUPPORT. help. Premium Support. email settings. Email. Technical Support. Manage your usage. Billing & account management. New to BigPond. Security. Moving Home. Service Status. Keyword search: within. Search tips: Have you tried... Set up your email; Change your password in your ADSL modem ... Telstra Media ...
https://www.telstra.com.au/small-business/support/contact-us/make-a-complaint
Telstra asks that if you do have a complaint, you give us the chance to resolve it before going to the TIO. If you contact the TIO in relation to a complaint, please provide the TIO with your Telstra complaint reference number (supplied to you when you initially raised the complaint with Telstra).
https://crowdsupport.telstra.com.au/t5/Websites-Telstra-24x7-My-Account/Direct-email-address-to-make-a-complaint/td-p/693770
This is the first time I am experiencing this type of customer service from Telstra, where no one can help. I rarely have issues with Telstra customer service and when I do have an issue this was resolve swiftly or I was pointed to the right direction.
https://exchange.telstra.com.au/free-calls/
Calls to Telstra customer service and complaints lines now free. In another new customer service initiative, Telstra will make nearly 50 million service and support calls free of charge for Telstra customers. Last month I posted a blog about new customer service initiatives including weekend tech service appointments.
https://www.telstra.com.au/business-enterprise/contact-us/make-a-complaint
By Fax. If you would prefer to send us your complaint by fax, you can do so on 1800 753 949. When you call Telstra, the consultant that answers your call will aim to resolve your issue with you on the spot. When you fax, email or write to us we aim to acknowledge emails and letters within one business day of …Arabic: Complaints Handling Process in Arabic …
https://crowdsupport.telstra.com.au/t5/Home-Broadband/Telstra-Complaint-Handling/td-p/786535
Telstra's Complaint Handling Process is a complete failure. I have lodged 3 complaints on-line - 6.10.18 SR 1-1706808840235 no acknowledgement received. 6.10.18 SR 1-17 10939703208 acknowledged via auto email. 14.10.18 SR 1-17 20572470494 no acknowledgement received. It is now 27.10.18 and I have ye...
https://service.telstra.com.au/customer/general/forms/contact-ceo-form
CONTACT THE OFFICE OF THE CEO * Required fields ... At Telstra one of our key priorities is customer service. If you're having trouble getting a problem fixed, please contact us and a member of our team will help put it right. Do you have a Telstra Complaint Reference Number? Yes No
https://www.my.telstra.com.au/myaccount/home
Telstra My Account may not display correctly and some of the features may be unavailable to you. If you are not using this version, please check that compatibility mode is turned off, otherwise you may need to
https://crowdsupport.telstra.com.au/t5/Moving-Connection-Help/How-to-find-someone-to-speak-to-at-Telstra-in-Australia/td-p/153626
If you get stuck you can also call the Office of the Telecommunication Ombudsmen, who can assist you and whom you can lodge an official complaint, external to Telstra's, which they have to reply to and action. Best way to get a resolution, but it can be lengthy.
https://say.telstra.com.au/customer/general/forms/Email-Complaint?formsAction=success&
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https://www.telstra.com.au/consumer-advice
Consumer advice, Acoustic shrieks and thunderstorms, Customer Service, Cyber Safety, Dial Before You Dig, Electromagnetic Energy, Faulty Products, Infocall code of practice, Integrated Public Number Database, Pay phones, Technology Trial, Unwelcome calls.
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