The Nhs Complaints Regulations 2004

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The National Health Service (Complaints) Regulations 2004

    http://www.legislation.gov.uk/uksi/2004/1768/contents/made
    These Regulations make provision for complaints in the National Health Service. They require NHS bodies to establish and operate complaints procedures with a view to securing a speedy resolution of complaints at local level. Where such resolution is not achieved, the regulations provide for complaints to be considered by the Commission for Healthcare, Audit and Inspection (the Healthcare ...

The Local Authority Social Services and National Health ...

    http://www.legislation.gov.uk/uksi/2009/309/pdfs/uksi_20090309_en.pdf
    The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 Made - - - - 23rd February 2009 Laid before Parliament 27th February 2009 Coming into force in accordance with regulation 1(2) and (3) ... “the 2004 Regulations” means the National Health Service (Complaints) Regulations 2004(c);

The NHS Complaints Regulations - Dental Protection

    https://www.dentalprotection.org/uk/articles/the-nhs-complaints-regulations
    The Local Authority Social Services & NHS Complaints (England) Regulations 2009 came into force on 1 April 2009 and introduced a revised procedure for the handling of complaints by local authorities, in respect of complaints about adult social care, and by NHS bodies, primary care providers and independent providers in respect of provision of NHS care.

NHS complaints, regulation and enquries

    https://www.sochealth.co.uk/national-health-service/democracy-involvement-and-accountability-in-health/complaints-regulation-and-enquries/
    Mar 04, 2012 · The NHS is a very large and complex organisation. It would be surprising if things did not go wrong from time to time. This page is concerned both with procedures for discovering what may have gone wrong and what to do about it, but also with reports about major problems in the past.

Isle of Man Legislation - by Title

    https://www.legislation.gov.im/cms/legislation/current/by-title.html?view=acts_alpha
    Isle of Man, laws, legislation, Statutes, Ordinances, Regulations, Acts, legal, amendments, current laws, justice, promulgated, primary legislation, statute book, ... Anti-Terrorism and Crime Act 2003 (Appointed Day) (No.1) Order 2004 - Legislation History Table... Close Anti-Terrorism and Crime Act 2003 (Appointed Day) (No.1) Order 2004 [1] ...

Downloads and publications for Complaints DPT

    https://www.dpt.nhs.uk/resources/policies-and-procedures/general/complaints
    Complaints. This policy follows the NHS Complaints Regulations 2004 and is intended for the guidance of all Trust staff and managers to ensure that complaints about …

Policy for Handling Complaints - Leeds

    https://democracy.leeds.gov.uk/documents/s4867/Appendix%207%20-%20LTHT%20Policy%20for%20handling%20complaints.pdf
    The National Health Service (Complaints) Regulations 2004 No. 1768 and the Health and Social Care (Community Health and Standards) Act 2003, provides the statutory framework for the NHS complaints procedure. The Trust has a duty to comply with these regulations. 3. AIMS To ensure the Trust is compliant with the Regulations

Understanding patient complaints The BMJ

    https://www.bmj.com/content/356/bmj.j452
    Feb 01, 2017 · The NHS Complaints Regulations require a complaint to be acknowledged within three working days and responded to within agreed timescales.5 Certain health and social care trusts run complaints awareness training—healthcare professionals …Cited by: 3

CCG Concerns, Complaints, Comments and Compliments Policy

    https://www.leedsccg.nhs.uk/content/uploads/2019/08/2019-CCG-complaints-policy-2.0-Final-draft.pdf
    In line with the NHS Complaints Regulations 2009 complainants should be offered a choice of raising their concerns, or making a formal complaint to either the service provider directly, or the commissioner. All avenues must be explored to resolve issues at local level, including a review of the complaint, if the complainant is not

Isle of Man Government - Complaints and compliments

    https://www.gov.im/about-the-government/departments/health-and-social-care/complaints-and-compliments/
    Complaints and compliments. The Department provides a wide range of services to the people of the Island therefore your views about the service you receive from our staff are important to us. You can help us by letting us know how you found our service. What went well and not so well and what went wrong?

A Code of Conduct for Private Practice - NHS Employers

    https://www.nhsemployers.org/~/media/Employers/Documents/Pay%20and%20reward/DH_085195.pdf
    for NHS Consultants January 2004. A Code of Conduct for Private Practice Recommended Standards of Practice for NHS Consultants January 2004. PART I - Introduction 1 – Scope of Code 1 – Key Principles 1 ... dental or ophthalmic services under Part II of the National Health Service

Re: NHSLA establishment legislation - resolution.nhs.uk

    https://resolution.nhs.uk/wp-content/uploads/2018/10/NHS-LA-Establishment-Legislation.pdf
    The National Health Service (Complaints) Regulations 2004, S.I. 2004/1786, make provision for complaints in the NHS for specific NHS bodies, which include SHAs to which section 2 of the Health Services Commissioners Act 1993 applies.

PUTTING THINGS RIGHT - gpone.wales.nhs.uk

    http://www.gpone.wales.nhs.uk/opendoc/315714
    incidents or complaints to senior management or the relevant regulatory authority”. The NHS (General Medical Services Contracts) (Wales) Regulations 2004, as amended, require that “the contractor shall establish and operate a complaints procedure to deal with any complaints in relation to any matter reasonably connected

How to take a complaint to the health service (NHS) ombudsman

    https://www.which.co.uk/consumer-rights/advice/how-to-take-a-complaint-to-the-health-service-nhs-ombudsman
    1 Follow GP complaints procedure. Before referring any complaint to the Health Service (NHS) Ombudsman, you must first follow the usual NHS complaints procedure.. You will need to show that you’ve tried to resolve your complaint at at local level before the ombudsman is able to look into it.

Isle of Man Government - Health and Social Care

    https://www.gov.im/health/
    The Department of Health and Social Care (DHSC) provides a comprehensive range of vital services that contribute to the Isle of Man’s unique quality of life.

Complaints procedure - Mental Health Law Online

    http://www.mentalhealthlaw.co.uk/NHS_complaints_procedure
    Complaints page on CQC website - March 2010 Complaints page on NHS website. Clarification of Complaints Regulations 2009 - 28/1/10 - "New regulations for handling NHS and adult social care complaints came into effect on 1 April 2009 - however, some local provider websites are still referencing the 2004 regulations. Additionally, clarification ...

NHS complaints procedure – Second Stage Complaints

    https://www.medicalprotection.org/uk/articles/sco-nhs-complaints-procedure-second-stage-complaints
    NHS Scotland – (for information about the NHS complaints procedure and ICAS) The NHS (General Medical Services Contracts) Regulations 2004 Scottish Public Services Ombudsman - www.spso.org.uk and www.valuingcomplaints.org.uk

Regulations SPPA

    https://pensions.gov.scot/nhs/scheme-governance-and-legislation/regulations
    The National Health Service Superannuation Scheme (Scotland) (Additional Voluntary Contributions) Regulations 1998 (SI 1998/1451) (as amended by SSI 2001/465, SSI 2004/62, 2006/307, 2008/92, 2008/225, 2010/22, 2010/369, 2011/364, 2014/154, 2015/96, 2017/27, 2018/124); Regulations provide opportunity to make additional pension savings through an ...

Safeguarding Patients The Goverment's reponse to the ...

    https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/228872/7015.pdf
    The 2004 complaints regulations 43 The 2006 complaints regulations 44 Further proposed changes 44 Complaints: the inquiry recommendations 45 ... who work in the National Health Service. All of us have, from time to time, entrusted our health or that of our families to health staff. In the vast majority of cases, that trust is well placed.

New NHS regulations to improve openness and transparency ...

    https://www.cqc.org.uk/news/stories/new-nhs-regulations-improve-openness-transparency
    Nov 27, 2014 · Today (27 November) is the first day that CQC will be enforcing two new regulations for the NHS. This follows our announcement last week about the publication of guidance for NHS organisations to help them meet the requirements of the duty of candour and fit and proper persons requirement.. The duty of candour and fit and proper persons requirement for directors come into …



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