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https://www.tio.com.au/reports-updates
The Telecommunications Industry Ombudsman acknowledges the traditional custodians of the land throughout Australia and their continuing connection to land, culture and community. We pay our respects to Elders past, present and emerging, and extend our respect to Aboriginal and Torres Strait Islander Peoples from all nations of this land.
https://www.zdnet.com/article/complaints-rising-against-telstra-optus-vodafone-tio/
Aug 09, 2017 · Complaints about Telstra, Optus, Vodafone, and Amaysim all rose over the quarter, according to the TIO's latest complaints in context statistics.Author: Corinne Reichert
http://www.nichollslegal.com/tio-complaint-statistics-for-january-to-march-2013/
From the TIO: The Telecommunications Industry Ombudsman (TIO) has released complaints statistics for the first three months of 2013. The TIO’s summary of the statistics is as follows: The TIO received 40,021 new complaints between January and March 2013, an increase of 4.5 per cent when compared to the previous quarter, and a 23.3 per cent ...
https://www.zdnet.com/article/nbn-complaints-double-again-telco-complaints-jump-by-30-percent-tio/
May 10, 2017 · NBN complaints double again; telco complaints jump by 30 percent: TIO. Complaints to the ombudsman about the NBN have more than doubled, increasing by 117.5 percent year on …Author: Corinne Reichert
https://ar2012.tio.com.au/statistics/complaints-by-state
Total new complaints to the TIO per state in 2011-12 closely reflected state by state populations based on the Australian Bureau of Statistic’s 2011 census. statistics, complaints, state, victoria, new south wales, northern territory, south australia, tasmania, top 10 postcodes, top complaints ... Home > Statistics > Complaints by state ...
https://www.miragenews.com/fall-in-tio-complaints-shows-power-of-regulation/
Sep 25, 2019 · Complaints data published today in the TIO’s Annual Report 2018-2019 shows that complaints about phone and internet services fell 21.1 per cent in the last financial year. Among these 132,387 complaints, the TIO identified over 50 possible systemic issues, of …
https://www.tio.com.au/reports-updates/slow-data-tops-internet-complaints
Slow data speed was the top reason internet users made complaints to the Telecommunications Industry Ombudsman (TIO) in July-September 2015, according to the TIO’s quarterly statistics, released today. The TIO received 1,663 new complaints about slow data speeds during the period, 8.5 per cent fewer than in the previous quarter, but 66.3 per cent more than at the same time last year.
https://www.computerworld.com/article/3474376/telco-ombudsman-records-204-per-cent-growth-in-nbn-related-complaints.html
The TIO said that 30.8 per cent of the complaints it received in the second half of 2017 related to multiple services, while 28 were about Internet services and 29.4 per cent about mobile services.
https://ar2012.tio.com.au/statistics/trends-overview
The TIO received 193,702 new complaints in the 2011-12 financial year, a two per cent drop compared to 2010-11. Although this is not, of itself, a substantial decrease from the record number of complaints we received in 2010-11, we have noticed positive signs for more significant decreases in new complaints in the April-June 2012 period.
https://m.tio.com.au/publications/news/complaint-statistics-october-december-2015
Complaint statistics October-December 2015 . New complaints to the TIO in October-December 2015 were at their lowest level since July-September 2006. New complaints in the October-December 2015 quarter were 9.4 per cent lower than in July-September 2015, and 20.3 per cent lower than in October-December 2014. ...
https://m.tio.com.au/publications/news
The Telecommunications Industry Ombudsman receives complaints from consumers whose mobile numbers have been stolen by a fraudulent third party. This new Systemic Spotlight explores the issue and how the Telecommunications Industry Ombudsman has worked with service providers to improve security and protect consumers.
https://www.abc.net.au/news/2017-10-18/nbn-complaints-to-tio-surge-in-last-financial-year/9058336
Oct 18, 2017 · Complaints have increased a whopping 160 per cent, with more than 27,000 reports lodged with the Telecommunications Industry Ombudsman (TIO) in the last financial year.
http://annualreport2015.tio.com.au/complaint-trends/tio-complaint-trends
We received 57,983 new complaints about mobile services in 2014-15, 21.1 per cent fewer than in the previous financial year. The last time we received so few complaints about mobile services was 2007-08, before the advent of smart phones and the increased use of data on mobile devices. That year we recorded 49,654 new mobile complaints.
https://www.smh.com.au/business/consumer-affairs/telecommunications-industry-ombudsman-data-shows-sharp-increase-in-complaints-20170510-gw1a45.html
May 11, 2017 · Judi Jones is the Telecommunications Industry Ombudsman. Credit: TIO But with 65,760 complaints in six months, the upcoming annual complaints figure looks set to exceed last year's.
http://ar2013.tio.com.au/statistics/top-10-providers
Complaint statistics for providers. Includes statistics for all providers with 25 or more new complaints in 2012-13. Top 10 providers, detailed statistics, complaints
https://www.computerworld.com/article/3483790/tio-complaints-linked-to-confusing-telco-offerings-report.html
Pointing to statistics from the Telecommunications Industry Ombudsman, Harrison said a 35 per cent increase in new complaints about the industry was made between January and March this year ...
http://ar2013.tio.com.au/downloads/statistics
Complaints and issues by provider. Providers with more than 25 new complaints (Excel, 51Kb) Providers with more than 25 investigations (Excel, 28Kb) Issues for providers with more than 25 new complaints (Excel, 63.0Kb) Issues for providers with more than 25 investigations (Excel, 41.5Kb) Issues by category . Issues for new complaints (Excel ...
https://thebernoullitrial.wordpress.com/2011/05/07/iinet-fares-best-in-tio-complaints/
May 07, 2011 · Amend TIO policy and procedure to cease the multiple counting of complaints in statistics and recommence reporting disposition of complaints. Amend TIO policy and procedure to refer to Level 1 Complaints as Contacts rather than Complaints. So fair to say the …
https://annualreport2015.tio.com.au/complaint-trends/nbn-report
TIO NBN complaint statistics 2015. The TIO can look into complaints about services delivered by retail service providers over the National Broadband Network (NBN), or about nbn, the wholesaler of services.
https://thebernoullitrial.wordpress.com/tag/isp-market-share/
May 07, 2011 · Amend TIO policy and procedure to cease the multiple counting of complaints in statistics and recommence reporting disposition of complaints. Amend TIO policy and procedure to refer to Level 1 Complaints as Contacts rather than Complaints. So fair to say the …
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