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https://en.wikipedia.org/wiki/United_Breaks_Guitars
"United Breaks Guitars" is a trio of protest songs by Canadian musician Dave Carroll and his band, Sons of Maxwell. It chronicles a real-life experience of how his guitar was broken during a trip on United Airlines in 2008, and the reaction from the airline. The song became an immediate YouTube and iTunes hit upon its release in July 2009 and a public-relations embarrassment for the airline.Genre: Country
https://www.united.com/ual/en/us/
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http://www.dearcustomerrelations.com/2013/08/united-breaks-guitars/
The second video, “United Breaks Guitars: Song 2” was released on YouTube on August 17, 2009. The song takes a humorous look at Carroll’s dealings with “the unflappable” United customer service employee Ms. Irlweg, and targets the “flawed policies” that she was forced to uphold.
https://www.youtube.com/united
Far-flung journeys to the newest and best places to visit in cities around the world, available to watch on seat-back screens and on personal device entertainment as part of United Private Screening.Views: 45K
https://www.consumeraffairs.com/travel/united.html
International travel: In addition to offering domestic flights, United Airlines travels to 57 different countries and offers services such quick checks on visa issues related to travel.3.1/5(2.1K)
https://www.united.com/web/en-US/content/travel/baggage/delayed.aspx
Submit a claim. Check the status of a claim. Notice of baggage liability limits. For domestic travel between points within the United States (except for domestic portions of international journeys), United's liability for loss of, damage to, or delay in delivery of a passenger's checked baggage is limited to $3,500 per ticketed passenger.
https://www.theguardian.com/news/blog/2009/jul/23/youtube-united-breaks-guitars-video
Jul 23, 2009 · Singer gets his revenge on United Airlines and soars to fame ... Next time an airline loses or breaks your luggage, try shaming them with a song and a video. That's what a little-known Canadian ...Author: Mark Tran
https://www.huffpost.com/entry/united-breaks-guitars-did_n_244357
A quick catch-up: United Airlines passenger Dave Carroll had his Taylor guitar destroyed by the airline's baggage handlers during a flight last year. After United repeatedly declined to reimburse him for the damage, he wrote a now-famous song decrying their customer service and their brand. It was funny, justified and smart.
https://boingboing.net/2009/07/08/united-breaks-guitar.html
Jul 08, 2009 · Udpate: United Airlines has responded. Bottom line: YouTube complaint videos appear to work. Instead of a complaint letter, the band "Sons of Maxwell" have posted a …
http://www.cnn.com/2012/06/22/living/customer-service-social-media/index.html
Jun 25, 2012 · Remember the time United Airlines broke a guitar? Dave Carroll does. ... The customer service blues: Going viral with complaints. ... Carroll advises that complaint videos be light on vitriol ...
https://www.nytimes.com/2009/10/29/business/29air.html
Oct 29, 2009 · United Airlines learned its lesson the hard way that David Carroll was not just another customer. After baggage handlers at United broke his guitar last …
https://www.digitalmusicnews.com/2017/04/10/united-airlines-smash-guitar-face/
2008: United Airlines Smashes a Customer’s Guitar. 2017: United Airlines Smashes a Customer’s Face ... Or even really register his complaint. ... Reminded me off the song ” United breaks ...Author: Paul Resnikoff
https://www.fastcompany.com/1320152/broken-guitar-has-united-playing-blues-tune-180-million
of London, “…within four days of the song going online, the gathering thunderclouds of bad PR caused United Airlines’ stock price to suffer a mid-flight stall, and it plunged by 10%,Author: Ravi Sawhney
https://www.huffpost.com/entry/united-airlines-complaint_b_229240
May 25, 2011 · United Airlines Complaint Song Breaks 1M Views in 4 Days. 08/09/2009 05:12 am ET Updated May 25, 2011 United Breaks Guitars, the sudden viral hit produced by distraught United Airways passenger Dave Carroll and his band, broke 1M views a mere 4 days after he posted it on YouTube.
https://sentium.com/a-public-relations-disaster-how-saving-1200-cost-united-airlines-10772839-negative-views-on-youtube/
A Public Relations Disaster How saving $1,200 cost United Airlines 10,772,839 negative views on YouTube. It is a customer service nightmare. At the same time, it is a good lesson about how social media can impact your business.
https://www.forbes.com/sites/grantmartin/2014/10/24/how-to-complain-to-airlines-on-twitter-and-what-youre-doing-wrong/
Oct 24, 2014 · As an augment to any complaint, consider including relevant information about your trip to help the airline track down your problems including part or all of the following: ... United Airlines ...
https://www.cbsnews.com/news/united-feels-the-pain-when-complaints-go-viral/
Jul 08, 2009 · If United ever needed a reason to take every customer complaint seriously, Dave Carroll and his guitar have provided one. This should actually be a good lesson for those airlines that still think ...
Delta Air Lines. Book a trip. Check in, change seats, track your bag, check flight status, and more.
https://claimflights.com/airlines/united/
United Airlines Flight Delays / Cancellations Claims. United Airlines flights, if departed from any of the European Airport, gets delayed on arrivals for more than 3 hours, then you are entitled to receive financial compensation of up to 600€.
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