Va Policy Patient Complaints

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OIG Hotline - Veterans Affairs

    https://www.va.gov/oig/hotline/
    The OIG Hotline receives, screens, and refers OIG mission-related complaints within VA. Cases are accepted on a select basis regarding issues having the most potential risk to veterans, VA programs and operations, or for which the OIG may be the only avenue of redress. Important Note: By law, OIG ...

How to File a Complaint With the Department of Veterans ...

    https://legalbeagle.com/8472710-file-complaint-va.html
    Oct 14, 2019 · The Veterans Administration (VA) is a huge government bureaucracy, responsible for hundreds of programs that affect active duty personnel and retirees. File a complaint with the Veterans Administration by contacting the Office of the Inspector General via phone, mail, email or fax.

Customer Service - VA Northeast Ohio Healthcare System

    https://www.cleveland.va.gov/patients/customerservice.asp
    Patient Healthcare Survey. After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center. Please use the survey to let us know of any concerns, complaints, or questions you …

Privacy Service - oprm.va.gov

    https://www.oprm.va.gov/privacy/
    When VA collects personal data from an individual, VA will inform him or her of the intended uses of the data, the disclosures that will be made, the authorities for the data’s collection, and whether the collection is mandatory or voluntary.

Customer Service - Hampton VA Medical Center

    https://www.hampton.va.gov/patients/customerservice.asp
    VA » Health Care » Hampton VA Medical Center » Patient Information » Customer Service Hampton VA Medical Center. Menu. Menu. ... complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.

Managing Patient Complaints and Grievances

    https://www.ecri.org/components/HRC/Pages/PtSup1.aspx
    Aug 17, 2016 · For example, patient complaints are associated with both clinical complications and increased risk of malpractice litigation. Healthcare organizations must develop processes for addressing patient complaints and grievances in order to comply with federal regulations and accreditation standards, as well as to protect patients and reduce liability.

EEO and Unlawful Discrimination - diversity.va.gov

    https://www.diversity.va.gov/policy/eeo.aspx
    Guidance for Language Use by Employees in the Department of Veterans Affairs; U.S. Department of Veterans Affairs Language Access Plan (LAP) Processing Complaints Based on Sexual Orientation; The following Directive and Handbook are available on the VA Publications Web page. VA Directive 5977, Equal Employment Opportunity Discrimination ...

Ex-VA doctor concerned about veterans' surgeries in Phoenix

    https://www.azcentral.com/story/news/arizona/investigations/2015/11/22/ex-va-doctor-concerned-veterans-surgeries-phoenix/73045652/
    Ex-VA doctor concerned about veterans' surgeries in Phoenix ... the board in violation of a VA policy, as did a longtime friend of Joehl. ... the Huttam case would “diminish patient trust in the ...

DEPARTMENT OF VETERANS AFFAIRS - diversity.va.gov

    https://www.diversity.va.gov/policy/files/handbook_5977.pdf
    b. VA regulations, guides, bulletins and memoranda published over the years and used by VA to process EEO complaints of discrimination as required by Public Law 105-114. c. This handbook identifies responsibilities for processing Equal Employment Opportunity (EEO) complaints of discrimination filed by VA employees, former employees and applicants

Customer Service - San Francisco VA Health Care System

    https://www.sanfrancisco.va.gov/patients/customerservice.asp
    Patient Experience Program. Patient Experience Specialists oversee San Francisco VA’s customer service program. Together with Patient Relations Representatives in each department, they help patients to navigate the system and ensure that their ideas, complaints, and compliments are heard and addressed at the local level.

Customer Service - VA Loma Linda Healthcare System

    https://www.lomalinda.va.gov/patients/customerservice.asp
    VA » Health Care » VA Loma Linda Healthcare System » Patient Information » Customer Service ... complaints, or questions you have about your care, so that we can resolve them. ... U.S. Department of Veterans Affairs 810 Vermont Avenue, NW Washington DC 20420. Last updated July 25, 2019 ...

Patient Rights and Responsibilities Patient Resources

    https://www.bonsecours.com/patient-resources/patient-rights-and-responsibilities
    Throughout Bon Secours, it’s our policy to care for patients regardless of race, gender, gender identity, ethnicity, religious beliefs, age, sexual orientation or the ability to pay. Learn about your rights and responsibilities as a patient.

As VA cuts narcotic prescriptions, veterans with chronic ...

    https://oklahoman.com/article/feed/851253/as-va-cuts-narcotic-prescriptions-veterans-with-chronic-pain-cry-foul
    Jun 12, 2015 · But a growing number of older veterans with chronic pain say that, in its haste to reduce the numbers, the VA has canceled their prescriptions on dubious grounds, forcing them to quit cold turkey and without offering them alternatives to opioids as VA policy requires. The complaints illustrate the difficult situation the VA faces as it tries to ...

Access and Quality in VA Healthcare

    https://www.accesstocare.va.gov/
    The .gov means it’s official. Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you're on a federal government site.

Patient Grievance Procedure - DPHHS

    https://dphhs.mt.gov/Portals/85/amdd/documents/MSH/volumeii/patientrights/PatientGrievanceProcedure.pdf
    A. MSH patients may use the patient grievance procedure as a formal means to voice possible violations of patient rights. B. The Patient Grievance Procedure is a means for inquiring into the issue raised by the patient or patient representatives, looking at the issue from the patient’s perspective

Customer Service - VA North Texas Health Care System

    https://www.northtexas.va.gov/patients/customerservice.asp
    Customer Service Speak Up. VA North Texas supports and promotes the Joint Commission's Speak Up™ program urging patients to take an active role in preventing health care errors by becoming an involved and informed participant on their health care team. We ask that you: Speak up if you have questions or concerns. If you still don’t understand, ask again.

Veterans Affairs - IRIS Home Page

    https://iris.custhelp.va.gov/
    This includes the time it will take to read instructions, gather the necessary facts and fill out the form. This collection of information is intended to fulfill the need identified by the Department of Veterans Affairs (VA) to categorize your question, complaint, compliment, or suggestion and collect the necessary information to …

VA/DoD Clinical Practice Guideline for Substance Use Disorders

    https://www.healthquality.va.gov/guidelines/MH/sud/VADoDSUDCPGRevised22216.pdf
    VA/DoD Clinical Practic e Guideline f or the Management of Substance Use Disorders . December 2015 Page 6 of 169. I. Introduction . The Department of Veterans Affairs (VA) and Department of Defense (DoD) Evidence -Based Practice Work Group (EBPWG) was established and first chartered in 2004, with a mission to advise the “…Health

EMPLOYEE ATTIRE GUIDELINES - VA Eastern Colorado Health ...

    https://www.denver.va.gov/clinicaltrainee/Docs/00-006-Employee-Attire-Guidelines.pdf
    DEPARTMENT OF VETERANS AFFAIRS. 00-06. NOV 0 8 2012 (05) EMPLOYEE ATTIRE GUIDELINES 1. PURPOSE: To establish policy, procedures, and responsibilities for employees attire, personal hygiene, and grooming in the professional environment of VA Eastern Colorado Health Care System (VA ECHCS). This policy also applies to all employees of any activity ...



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