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https://schoolsweek.co.uk/schools-need-more-protection-against-vexatious-complaints/
Schools and government agencies must be given clear guidance that vexatious complainants should be dealt with swiftly and proportionately. Schools should be actively encouraged to take robust steps to protect staff and avoid spending disproportionate amounts of time on unreasonable parents.
http://www.shenfield.essex.sch.uk/downloads/content/Persistent%20or%20Vexatious%20Complaints%20Policy%202017.pdf
vexatious complaints and those who harass members of staff in school, while ensuring that other stakeholders suffer no detriment. 2. PARENTS’ EXPECTATIONS OF THE SCHOOL 2.1 Parents/carers/members of the public who raise either informal concerns or formal complaints with the school can expect the school to:
https://goodmayesprimary.school/wp-content/uploads/2018/07/Persistent-or-Vexatious-Complaints-Harrasment-Policy.pdf
who make persistent or vexatious complaints and those who harass members of staff in school. 2. PARENTS’ EXPETATIONS OF THE SHOOL 2.1 Parents/carers/members of the public who raise either informal concerns or formal complaints with the school can expect the school to: a) Regularly communicate to parents/carers in writing:
http://headlandsschool.co.uk/wp-content/uploads/2017/03/Persistent_or_Vexatious_Complaints__Harassment_in_Schools_Policy_Review_Summer_2017.pdf
2 Headlands School Policy for Dealing with Persistent or Vexatious Complaints/Harassment in Schools Contents: Introduction Aims of Policy Parents’ Expectations of the School The School’s Expectations of Parents / Carers / Members of the Public Who is a Persistent Complainant? The School’s Actions in Cases of Persistent or Vexatious Complaints or Harassment
https://endonhall.staffs.sch.uk/wp-content/uploads/2018/05/Endon-Hall-Vexatious-Complaints-Policy-March-2018.pdf
The vast majority of complaints, even those which are not upheld by the school, will not be defined as being vexatious. Aims of Policy The aims of this policy are to: uphold the standards of courtesy and reasonableness that should characterise all communication between the school and persons who wish to express a concern or pursue a complaint;
https://www.plymouth.ac.uk/uploads/production/document/path/2/2918/Vexatious_Complaints.pdf
VEXATIOUS COMPLAINTS POLICY 1 What is a vexatious complaint? 1.1 The University understands that if a student makes a complaint, then it is a concern to them, whatever others might think. The University is committed to dealing with all complaints transparently or fairly and in
http://www.redland.wilts.sch.uk/wp-content/uploads/2014/01/Vexatious-Complaints-Policy.pdf
Redland Primary School Vexatious Complaints Policy POLICY FOR HANDLING UNREASONABLY PERSISTENT, HARASSING, VEXATIOUS, UNREASONABLE OR ABUSIVE COMPLAINTS. The Headteacher and governing body are committed to the improvement of our school. We welcome feedback from parents/carers and will always try to resolve any concerns as quickly as possible.
https://www.worklogic.com.au/whistleblower-reporting-service/how-to-respond-to-a-vexatious-complaint/
So what then should an employer do to respond to what it considers is a vexatious complaint? The case: Linda Hanrick v Meridian Lawyers [2018] FWC 3256. Ms Linda Hanrick was a Legal Secretary with Meridian Lawyers, a National law firm. Ms Handrick made a complaint of bullying against a number of employees of the firm.
https://park.newham.sch.uk/wp-content/uploads/2017/02/Park-Vexatious-Complaints-Policy-Agreed-GB-12.2.15.pdf
persistent or vexatious complaints and those who harass members of staff in school while ensuring that other stakeholders suffer no detriment. 2. PARENTS’ EXPECTATIONS OF THE SCHOOL 2.1 Parents/carers/members of the public who raise either informal concerns or formal complaints with the school can expect the school to:
https://www.gov.uk/government/publications/school-complaints-procedures
Jan 06, 2016 · Guidance for local-authority-maintained schools about setting up or reviewing complaints procedures. School complaints procedures: guidance for schools - GOV.UK …
https://www.theguardian.com/education/2016/jan/26/nicky-morgan-faith-schools-admissions-changes-criticised-secularist-groups
Jan 26, 2016 · She said she wanted to stop “vexatious complaints” against faith schools from secularist campaign groups in order to “unclog” the admissions system. In future, only complaints …Author: Sally Weale
http://webfronter.com/westminster/governors/mnu6/Other_Guidance_and_Useful_Documents/images/Responding_to_complaints_Oct_2012.doc
Schools occasionally experience what they consider to be vexatious complaints (or complainants). A good complaints procedure and open response should limit the number of complaints which become protracted. Each separate complaint must be dealt with fairly …
https://www.gov.uk/government/publications/school-complaints-procedures/best-practice-advice-for-school-complaints-procedures-2019
You may receive complaints you consider to be vexatious. The Office of the Independent Adjudicator defines the characteristics of a ‘frivolous’ or ‘vexatious’ complaint as:
http://www.colleton.wokingham.sch.uk/attachments/policies/Habitual%20or%20Vexatious%20Complaints%20Policy.doc
Habitual and/or vexatious complainants can be a problem for school staff and governors. The difficulty in handling such complaints can place a strain on time and resources.
https://ajp.com.au/news/vexatious-complaints-few-but-hit-hard/
“A truly vexatious complaint is a complaint that is groundless and made with the intent of causing distress or harm to the subject of the complaint.”. She says that while the issue of vexatious complaints is often discussed, there is actually very little hard evidence about how often they occur.
https://contact.ofsted.gov.uk/online-complaints-schools
Ofsted will keep information from your complaint until at least the school’s next inspection. For more about how we use personal data, please see Contacting or working with Ofsted: privacy notice. Ofsted has limited legal powers to consider complaints about schools. Please read Complain about a school to see what complaints we can deal with.
http://heathfieldprimary.org.uk/wp/wp-content/uploads/2015/07/Policy-for-Dealing-with-Persistent-or-Vexatious-Complaints.pdf
vexatious complaints and those who harass members of staff in school while ensuring that other stakeholders suffer no detriment. 2.Parents’ Expectations of the School 2.1 Parents/carers/members of the public who raise either informal concerns or formal complaints with
https://www.theguardian.com/teacher-network/2015/may/30/secret-teacher-astonished-some-parents-complain-about
May 30, 2015 · Back at school the next day, I was asked to call a particular parent who had reported he was unhappy with the trip. Somewhat curious, I called to hear his complaint…
https://www.hrlaw.co.uk/site/infobank/infobankarticle/top_tips_for_dealing_with_vexatious_or_serial_complaints
Top tips for dealing with vexatious or serial complaints Many employers have had to deal with the kind of employee who persists unreasonably with their complaints, or makes complaints in order to make life difficult for the employer rather than genuinely to resolve a grievance.
https://stmichaelsprimary.bournemouth.sch.uk/wp-content/uploads/2017/05/Policy-for-dealing-with-persistant-or-vexatious-compliants.pdf
The schools’ actions in cases of persistent or vexatious complaints or harassment In the first instance the school will communicate either in writing or verbally (confirmed with a letter) to inform the complainant that his/her behaviour is considered to be becoming
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