Victorian Government Complaints Policy

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Parent Complaints - Department of Education and Training

    https://www.education.vic.gov.au/school/principals/spag/community/Pages/parentcomplaints.aspx
    Parent Complaint Policy: Victorian Government Schools; The underlying premise of the complaints management policy is that parent concerns and complaints are best and most effectively managed at the school level. Note: This policy does not apply to matters about which there are existing rights ...

Parent Complaint Policy: Victorian Government Schools

    https://www.education.vic.gov.au/Documents/school/principals/spag/community/policyparentsconcerns.docx
    develop and publish a Complaints Policy for their school which explains the processes at the school for raising concerns or complaints including: who to contact to raise a concern or complaint at the school. ... Parent Complaint Policy: Victorian Government Schools Last modified by:

Handling Complaints Victorian Ombudsman

    https://www.ombudsman.vic.gov.au/learn-from-us/practice-guides/a-good-practice-guide-to-handling-complaints/
    Sep 01, 2016 · The Victorian Ombudsman has over 40 years’ experience dealing with complaints about state government agencies and local councils. In many cases the people who approach our office are upset, not just about the agency’s decision or actions, but with the agency’s response to their complaint.

Complaints policy - health.vic

    https://www2.health.vic.gov.au/ageing-and-aged-care/home-and-community-care/hacc-program-for-younger-people/hacc-program-guidelines/hacc-quality-and-service-development/quality/hacc-program-complaints-policy
    Services providers must develop policies and procedures that are consistent with this policy. Complaints policy Victorians using government funded services are entitled to have complaints investigated objectively and without fear of retribution. All service providers must have a written policy explaining how it will handle complaints.

Complaints Policy Dispute Settlement Centre of Victoria

    https://www.disputes.vic.gov.au/about-uspolicies-and-complaints/complaints-policy
    Complaints Policy The Dispute Settlement Centre of Victoria (DSCV) is a part of the Victorian Department of Justice & Community Safety. As a part of this department, the DSCV is governed by the normal rules, regulations and complaints procedures that apply to all government bodies.

VPTAS Feedback - Complaints, compliments and reviews policy

    https://www2.health.vic.gov.au/about/publications/policiesandguidelines/VPTAS-feedback-complaints-compliments-and-reviews-policy
    VPTAS Feedback - Complaints, compliments and reviews policy provides assistance and advice for VPTAS consumers wishing to register a complaint, compliment or seeking a review of the outcome of their VPTAS claim form processing

Privacy Victorian Ombudsman

    https://www.ombudsman.vic.gov.au/privacy/
    Victorian Ombudsman Level 2, 570 Bourke Street Melbourne VIC 3000. Email: [email protected] . Tel: 9613 6222 or 1800 806 314 (toll free for regional callers only). Our commitment and obligations. The Victorian Ombudsman …

Information Management Framework for the Victorian Public ...

    https://www.vic.gov.au/information-management-whole-victorian-government
    Vision, purpose and document details Vision. By 2020, the Victorian Government and its citizens will have access to trusted information that improves decision making, enables insight and supports the planning and delivery of good policy and better services to the public.

Complaints Victorian Government Solicitor's Office VGSO

    https://www.vgso.vic.gov.au/content/complaints
    Victorian Government Solicitor's Office is an administrative office of the Department of Justice and Regulation that provides legal advice to the Victorian Government and its statutory authorities. If you have a complaint or feedback about a service we have provided you should first contact the staff member involved by phone or email and detail your concerns.

Victorian Government Schools

    https://www.sandyps.vic.edu.au/wp-content/uploads/2019/08/Parent-Complaint-Policy-2019.pdf
    complain to the Victorian Ombudsman by completing the online complaint form at www.ombudsman.vic.gov.au or by calling (03) 9613 6222 or 1800 806 314 in regional areas. Further information on the resolution of complaints is available on the Department website. See: School Complaints – Government Schools.

Governance - VPSC - Victorian Public Sector Commission

    https://vpsc.vic.gov.au/governance/
    The Victorian Public Sector Commission (VPSC) promotes high standards of governance, accountability and performance for Victorian public entities. Good governance encompasses the processes by which public entities are directed, controlled and held to account.

Contact us

    https://www.vic.gov.au/contact-us
    Victorian Government Directory. The Victorian Government Directory is a guide to the structure, organisations, key people and services in the Victorian Government. Search the Victorian Government Directory. Our postal address. Product Lead, vic.gov.au, Digital, Design and Innovation Department of Premier and Cabinet GPO Box 4509 Melbourne ...

Grievances and Complaints - VPSC

    https://vpsc.vic.gov.au/ethics-behaviours-culture/grievances-and-complaints/
    VPSC monitors trends in the issues that individuals raise, and may conduct research or develop guidance material to help remedy particular service-wide issues such as workplace bullying.

About Victorian Government procurement - buyingfor.vic.gov.au

    https://www.buyingfor.vic.gov.au/about-procurement
    Victorian Industry Participation Policy. The Victorian Industry Participation Policy is an industry development procurement policy. It means local businesses have a fair chance to compete for government contracts. This helps local projects create opportunities for Victorian businesses.

Victorian government bears brunt of privacy complaints ...

    https://www.computerworld.com/article/3485989/victorian-government-bears-brunt-of-privacy-complaints-report.html
    Most of the complaints related to inappropriate handling of personal information and data security. “Often a privacy enquiry will involve a caller’s concern about the way an organisation has ...

Victorian Government Directory Victorian Government

    https://w.www.vic.gov.au/contactsandservices/directory/
    The Victorian Government Directory is a guide to the structure, organisations and key people in the Victorian Government. Information Victoria. Welcome Page - Contacts and Services Directory (Victoria Online) Victoria Online The fastest way to find local, state and federal government …

Honorary Justices complaints policy and procedure ...

    https://author.justice.vic.gov.au/justice-system/legal-assistance/honorary-justices-complaints-policy-and-procedure
    This complaints policy deals with complaints against Victorian Bail Justices and Justices of the Peace, collectively referred to as Honorary Justices. This policy aims to deliver: Commitment Honorary Justice Services Support (HJSS), as part of the department, is committed to ensuring that a complaint is resolved fairly and as soon as practicable.

Policies and procedures - Department of Health & Human ...

    https://fac.dhhs.vic.gov.au/policies-and-procedures
    Developing Business Continuity policies and procedures. All Victorian government agencies, including the Department of Health and Human Services, are advised to comply with the current best practice standards when developing their Business Continuity policies and procedures: AS/NZS ISO 31000:2009 Risk management - Principles and guidelines

Government land sales Department of Treasury and Finance ...

    https://www.dtf.vic.gov.au/funds-programs-and-policies/government-land-sales
    Surplus government land. The Victorian Government Landholding Policy and Guidelines outlines the circumstances in which government agencies may purchase and retain land and ensures consistent decision making across Government in the management of its land portfolios. The Landholding Policy applies to the entire Victorian Public Sector.

Environmental Policy Victorian Managed Insurance Authority

    https://www.vmia.vic.gov.au/about-us/policies-and-procedures/environmental-policy
    Victorian Managed Insurance Authority (VMIA) acknowledges the Traditional Custodians of the land on which we do business and we pay our respects to Elders past, present and emerging. We acknowledge the important contribution that Aboriginal and Torres Strait Islander peoples make in …



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