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https://www.npower.com/help-and-support/contact-us/complaints/
Customer Relations Team, npower, PO Box 177, Houghton-le-Spring, DH4 9AQ. Alternatively, if you bought your energy online, you could use the Online Dispute Resolution (ODR) Platform to try to settle the dispute by completing the online form. Please do not do this until you have followed our internal complaints process as set out above.
https://www.bbc.co.uk/programmes/articles/1DBPSQvtbdBmlpqhr99kmM5/best-or-worst-energy-companies
When it came to complaints- which combined data on total complaints received, and the speed with which they were dealt with- the bottom three were Npower, ScottishPower and Green Star Energy in ...
https://forums.moneysavingexpert.com/discussion/786683/npower-scams-featured-on-watchdog-10-03-08-email-watchdog-with-complaints
Mar 08, 2008 · With thanks, to a poster of an NPOWER thread, I learned that they are being featured on watchdog. I have a large number of complaints with them over the years, and identified the mal -practices that they have, as have others on this forum. I have personally identified / experienced below:1. During 2006 I believe they raised there prices 3 times.
https://www.bbc.co.uk/news/business-35129788
Dec 18, 2015 · Energy firm Npower is to pay £26m after it sent out inaccurate bills and failed to deal with complaints correctly, Ofgem has said. The energy watchdog said Npower was to …
https://www.bbc.com/news/business-27374580
May 13, 2014 · It had 31.5 complaints per 100,000 customers, barely a 10th of Npower's. The report on energy complaint levels is the first to be produced by Citizens Advice since it …
https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/complain-about-your-gas-or-electricity-bill-or-supplier
Complaints about your gas or electricity distribution network operator. If you aren’t happy with the service you receive from a network company and can’t resolve this with your distribution network operator, you can contact the Citizens Advice consumer helpline (opens another website). They can advise if you can refer your case to the ...
https://forums.moneysavingexpert.com/showthread.php?t=786683&page=2
Dec 03, 2008 · NPOWER SCAMS featured on WATCHDOG 10/03/08, Email watchdog with complaints 8th Mar 08 at 11:32 AM #1 With thanks, to a poster of an NPOWER thread, I learned that they are being featured on watchdog.
https://www.telegraph.co.uk/finance/personalfinance/energy-bills/12083072/Exposed-disgraced-and-fined-but-npowers-contempt-for-customers-STILL-goes-on.html
Jan 09, 2016 · Exposed, disgraced and fined – but npower's contempt for customers STILL goes on Despite promises of huge improvements, npower is continuing …
https://www.theguardian.com/business/2008/jun/18/regulators.utilities
Jun 17, 2008 · Energy watchdog investigates npower bill errors ... but complaints to npower and the consumer group Energywatch were dismissed. ... Only after the case was featured on the BBC's Watchdog programme ...
https://www.resolver.co.uk/companies/energy-watchdog-complaints
Energy Watchdog Energy Assessments. You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Energy Watchdog complaints. If your complaint is not resolved by Energy Watchdog, you can then package it up and send it to the Utilities ADR.
https://www.theguardian.com/business/2018/aug/30/npower-sse-merger-wins-go-ahead-from-competition-watchdog
Aug 30, 2018 · The competition watchdog has provisionally given the green light to the merger of npower and the retail arm of SSE, removing the final hurdle to the biggest shakeup of the energy sector in years ...
https://www.itv.com/news/topic/npower/?page=2
The number of complaints about npower and Scottish Power doubled in the first quarter of 2014, according to Citizens Advice. ... Under the watchdog's new powers to enforce fair treatment of ...
https://www.ombudsman-services.org/sectors/energy
Green Deal complaints we can’t deal with. There are some complaints that we cannot deal with such as: Customer credit act-related complaints which should be handled by the Financial Ombudsman Service. Complaints that would be better handled by the energy regulator, the Office of Gas and Electricity Markets (Ofgem).
https://www.independent.co.uk/news/business/news/npower-fine-ofgem-energy-bills-watchdog-meter-installation-a8474091.html
Aug 02, 2018 · Energy provider Npower has been fined £2.4m by the watchdog for missing the deadline to install meters. Industry regulator Ofgem said the company missed …
http://news.bbc.co.uk/2/hi/uk_news/scotland/1652463.stm
Nov 12, 2001 · An independent consumer watchdog is calling for substantial fines to be levied against gas and electricity companies to "halt the trend of poor customer service". Energywatch Scotland made the call after the number of new complaints against electricity suppliers reached a record total of 589 last month, compared to 250 at the same time last year.
https://www.independent.co.uk/news/business/news/sse-npower-competition-markets-authority-investigation-gas-electricity-bills-a8340781.html
May 08, 2018 · A merger between SSE and Npower has been referred for a full investigation by the competition watchdog over concerns it could lead to higher gas and electricity prices for consumers.
https://www.itv.com/news/2018-09-27/energy-watchdog-investigating-suppliers-over-complaints-handling/
Sep 27, 2018 · Britain’s energy watchdog is scrutinising suppliers over their complaints handling after finding more than half of customers remain unhappy with …
https://www.telegraph.co.uk/bills-and-utilities/gas-electric/scottish-power-make-customer-services-listen-complaint/
Jan 20, 2020 · This is a free, impartial service for energy consumers. It will investigate customer complaints and its decision is binding, so Scottish Power would have …
https://www.wind-watch.org/news/2007/10/11/advertising-watchdog-slams-npower-over-wind-farm-claims/
Oct 11, 2007 · Slapped wrist over outdated claim wind farm will save 33,000 tonnes a year highlights green advertising risks. Energy giant npower has had its knuckles rapped by the advertising watchdog this week over a newsletter that it ruled had overstated the carbon savings attained from one of its wind farm developments.
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