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https://www.betterhealth.vic.gov.au/health/serviceprofiles/aged-care-complaints-scheme-service
The Aged Care Complaints Scheme is for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government.
https://www.agedcarecrisis.com/opinion/articles/416-review-of-the-aged-care-complaints-investigation-scheme
Oct 30, 2009 · Review of the Aged Care Complaints Investigation Scheme - Assoc Prof Merrilyn Walton, October 2009 . This was a very thorough review that found that, in spite of good intentions, the complaints system (CIS) run by the Department of Health and Ageing did not operate effectively. Professor Walton went to the heart of the matter and made many criticisms.
https://www.mycommunitydirectory.com.au/Queensland/Brisbane/Ageing_Services/General_Ageing_Services/488/100336/Aged_Care_Complaints_Investigation_Scheme
The Aged Care Complaints Investigation Scheme, formerly the Aged Care Complaints Resolution Scheme, is a free and independent service run by the Australian Government Department of Health and Ageing. Complaints to the Scheme may be about any aspect of an Australian Government funded aged care service.
https://media.healthdirect.org.au/publications/FS7%20Aged%20Care%20Complaints%20Scheme%20-%20English%20-%20Accessible%20MD.pdf
Aged Care Complaints Scheme Most organisations and homes that provide aged care (also known as service providers) do theirbest to give you quality care and services.
https://www.dss.gov.au/sites/default/files/documents/07_2015/dss_accs_guidelines_-_final_0.pdf
Guidelines for the Aged Care Complaints Scheme Version: 3.0 Date issued: July 2015 Acronyms and Glossary . Guidelines for the Aged Care Complaints Scheme Version: 3.0 Date issued: July 2015 Acronyms and Glossary ) services. Commonwealth . services). Aged Care .
https://www.dss.gov.au/sites/default/files/documents/11_2014/xxxv_complaints_scheme_hacc_-_print_ready.pdf
The Aged Care Complaints Scheme and the Commonwealth HACC rogram This fact sheet outlines the role of the Aged Care Complaints Scheme in resolving complaints about Commonwealth HACC services. The Commonwealth funds HACC services in all states and territories, except Western Australia and Victoria for people aged 65 and over and Aboriginal
https://www.ombudsman.gov.au/__data/assets/pdf_file/0008/30113/review_of_the_aged_care_complaints_investigation_scheme.pdf
fifteen complaints about the CIS, and eight complaints relating to the ACC. There was some overlap between these two groups of complaints. While the complaint numbers are not high in comparison to some of the other agencies, the number is significant given that the aged care complaints scheme is multi-tiered. In most cases the original complaint would have been made to the aged
https://www.agedcarequality.gov.au/making-complaint/complaints-process
If you have a concern or complaint that you have not been able to resolve by talking with your service provider, the Aged Care Quality and Safety Commission (the Commission) can support you, with information and options, to resolve your concern with the service provider. When you...
https://www.myagedcare.gov.au/quality-aged-care
Aged care services aim to improve the quality of life of the people receiving care. To help make sure this happens, providers of government-funded aged care must meet standards in areas such as health, safety, personal care and staffing.
https://www.myagedcare.gov.au/contact-us/complaints
If your concern is not resolved on the call, you will be given a complaint reference number to track the progress of your complaint. Use this reference number for any future communication with My Aged Care. Contact options for lodging a complaint: Phone: 1800 200 422. Online: Contact us tool.
https://agedcarecrisis.com/images/subs/sub_CIS_Aug09.pdf
Complaints Investigation Scheme Review (August 2009) ACC (Aged Care Crisis): www.agedcarecrisis.com ACC (Aged Care Crisis Team): www.agedcarecrisis.com Page 5 of 14 2 Issues 2.1 The CIS must be a truly independent body Currently, the CIS is embedded within the Department – the very body charged with the responsibility of
https://www.bmartin.cc/dissent/documents/health/agereport2009b.html
The Aged Care Complaints Commission should replace the current CIS and be a statutory body headed by the Aged Care Complaints Commissioner who would be appointed as a statutory office holder appointed by and reportable to the Minister for Ageing.
https://www.legislation.gov.au/Details/F2015L02125
Dec 24, 2015 · These principles describe a scheme for the management and resolution of complaints and other concerns about aged care services provided by approved providers, Administered by: Health General Comments: For transitional, application and saving provisions relating to the repeal of these principles, see Part 9 of the Aged Care Quality and Safety ...
https://www.agedcarequality.gov.au/
On 1 July 2019, the Aged Care Quality and Safety Commission began assessing and monitoring quality of care and services against the Aged Care Quality Standards. The Commission has a range of resources available for download to support service providers and their consumers to understand the Quality Standards.
https://www.pallcarevic.asn.au/library-media/aged-care-complaints-scheme/
Aged Care Complaints Scheme The Aged Care Complaints Scheme provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services funded in part by the Australian Government. Call 1800 550 552 or visit their website.
https://www.youtube.com/watch?v=iluMp-s1vzk
Jul 27, 2014 · The innovation in aged care that could see nursing homes become a thing of the past - Duration: 7:26. ABC News (Australia) Recommended for you
https://www.dementia.org.au/resources/aged-care-quality-and-safety-commission
The Aged Care Quality and Safety Commission's (commission) role is to protect and enhance the safety, health, well-being and quality of life of people receiving aged care. It promotes high quality care and services to safeguard everyone who is receiving Australian Government funded aged care.
https://www.health.gov.au/health-topics/aged-care/providing-aged-care-services/responsibilities-of-approved-aged-care-providers
Jan 22, 2020 · Under the Aged Care Quality Standards, you are required to: encourage care recipients, their family, friends, carers and others to provide feedback and make complaints make care recipients aware of, and facilitate access to, advocates, language services and other methods for complaint
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