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https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
Everyone who provides an NHS service in England must have their own complaints procedure. You can often find information in waiting rooms, at reception, on the service provider's website, or by asking a member of staff. You can either complain to the NHS service provider directly (such as a GP, dentist surgery or hospital) or to the commissioner of the services, which is the body that pays for …
https://www.themdu.com/guidance-and-advice/guides/introduction-to-the-nhs-complaints-procedure
May 04, 2017 · The local resolution stage is governed by the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. Responsible bodies. The complaints procedure applies to NHS bodies and all providers of NHS healthcare (including commissioning bodies and primary care providers).
https://osborneslaw.com/blog/nhs-complaints-procedure-your-rights-and-how-to-complain/
Anyone who has received services from the NHS and has been affected by an action, omission or decision made by the NHS can make a complaint. You can also complain on behalf of someone who has died, someone who is unable to make the complaint due to mental or physical incapacity, or if the person affected is a child or is an adult but has asked you in writing to act for them.
https://www.seap.org.uk/services/nhs-complaints-advocacy/about-the-nhs-complaints-procedure.html
The NHS Complaints Procedure. The NHS Complaints Procedure exists to: Enable you to make a complaint. Ensure your complaint is dealt with efficiently and is properly investigated. Allow the NHS to learn from the experience of patients.
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-the-nhs/nhs-complaints-procedure/
There is a clear procedure to complain about NHS services. These pages tell you more about this procedure. Complaint about medical treatment of children or young people Explains the rights of children and young people to make a complaint if they are unhappy with NHS treatment …
https://digital.nhs.uk/data-and-information/publications/statistical/data-on-written-complaints-in-the-nhs/2017-18
Sep 06, 2018 · The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. This annual collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2017 and 31 March 2018 .
https://www.royalfree.nhs.uk/contact-us/compliments-and-complaints/nhs-complaints-procedure/
What to do if the NHS complaints procedure does not resolve your complaint? The NHS complaints procedure aims to resolve all complaints at a local level. If you remain dissatisfied with our efforts to resolve your concerns, you have the right to ask the Parliamentary and Health Service Ombudsman to review your case.
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-the-nhs/nhs-complaints-procedure/how-to-make-a-complaint-about-nhs-services/
The care you receive from the NHS is usually very good and most people don’t have any problems. But occasionally things can go wrong. This page tells you how to make a complaint using the NHS complaints procedure. receive or have received services …
https://www.england.nhs.uk/wp-content/uploads/2016/07/nhse-complaints-policy-june-2017.pdf
Services and National Health Service Complaints (England) Regulations (2009): A complaint made by any NHS organisation or private or independent provider or responsible body. A complaint made by an employee about any matter relating to their employment.
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
The commissioner will vary depending on the NHS service you are complaining about. If your complaint is about primary care services such as GPs, dentists, opticians or pharmacy services, contact NHS England. If your complaint is about services such as hospital care, mental health services,...Author: Department of Health And Social Care
https://medicaldefensesociety.com/2019/10/15/nhs-complaints-procedure/
Oct 15, 2019 · The NHS complaints procedure has two basic tiers – one that is more informal entitled ‘feedback’ and the other billed a complaint. Depending on the severity of the issue at hand, encouraging and engaging with feedback at an early stage can prevent an unnecessary progression to the ‘complaint’ phase.
https://www.nhs.uk/about-the-nhs-website/aboutnhschoices/aboutus/documents/120117-nhs-choices-complaints-policy-v2-d01.pdf
Complaints must be registered from the date they are first received in NHS Choices. It is essential that staff send all complaints to the Service Desk immediately upon receipt.
https://www.england.nhs.uk/contact-us/complaint/
The commissioner. This is the organisation that pays for the service or care you received. This will vary depending on the NHS service you are complaining about. If your complaint is about primary care services such as GPs, dentists, opticians or pharmacy services, contact NHS England.
https://www.gov.uk/government/organisations/department-of-health-and-social-care/about/complaints-procedure
What happens next. When you’ve made your complaint, we will: send an email to let you know that we’ve received it (as long as you’ve provided a valid email address). Our complaints process has 3 stages: Stage 1 – complaints go to the team leader of the individual or team that your complaint references.
http://www.healthscotland.scot/contact-us/comments-and-complaints
NHS Health Scotland. NHS Health Scotland is the national Health Board working to reduce health inequalities and improve population health in Scotland. To complain, raise a concern, or provide feedback on our products or services (such as our information materials or leaflets), please use the link below.
https://www.mygov.scot/nhs-complaints/
Oct 04, 2019 · To complain about an NHS service – such as a hospital, GP or dentist – you should complain to the person or organisation. For example if it's a complaint about your doctor, you could complain to the surgery.
https://digital.nhs.uk/about-nhs-digital/contact-us/feedback-and-complaints
NHS Digital complaints process We take complaints about our work, staff, and levels of service very seriously. If you're unhappy with our service, it's important to let us know so we can improve. There are two ways to tell NHS Digital what you think.
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