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https://www.health-ni.gov.uk/articles/complaints-procedures-doh
Responsibility for dealing with complaints about health and social care services in Northern Ireland is placed with the provider of the service. The following section provides information for health and social care professionals and the general public on matters relating to health and social care complaints.
https://www.gov.uk/government/organisations/department-of-health-and-social-care/about/complaints-procedure
What complaints we can and can’t deal with. We can only handle complaints about the work, staff and levels of service provided by the Department of Health and Social Care (DHSC).We can’t deal ...
https://www.scie.org.uk/publications/guides/guide15/complaints/socialcarecomplaints.asp
The complaints procedure for adult social care is set out in regulations, which cover both the local authority and NHS procedures. The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. The Local Authority Social Services and National Health Service Complaints (England) (Amendment) Regulations 2009.
https://www.scie.org.uk/publications/guides/guide15/complaints/researchandpolicy.asp
All providers of health and social care are required, as part of their registration requirements with the CQC, to have a complaints procedure. There is a lack of national data for complaints about social care in England. Complaints information can be utilised for quality and service improvement.
https://www.mind.org.uk/information-support/legal-rights/complaining-about-health-and-social-care/overview/
You can also make a complaint to the health and social care regulators. These are organisations set up to protect the public so that whenever you see a health or social care professional, you can be confident that they are of a professional standard.
https://www.gov.uk/government/organisations/health-and-social-care-information-centre/about/complaints-procedure
If you want to speak to someone about a complaint, you can call our public enquiries line: 0300 303 5678, selecting option 2. (Lines are open 9am to 5 pm Monday to Friday excluding bank holidays.) If you prefer to put your complaint in writing, you should write to the person who handled your query.
https://www.cqc.org.uk/sites/default/files/20141208_complaints_matter_report.pdf
of complaints in health and social care services, but one in which some things are clear. There is wide variation in the way complaints are handled and much more could be done to encourage an open culture where concerns are welcomed and learned from. While most providers have complaints processes in place, people’s experiences of the
https://www.health-ni.gov.uk/topics/safety-and-quality-standards/health-and-social-care-complaints
Responsibility for dealing with complaints about health and social care services in Northern Ireland is placed with the provider of the service. The following section provides information for health and social care professionals and the general public on matters relating to health and social care complaints.
https://www.cqc.org.uk/guidance-providers/regulations-enforcement/regulation-16-receiving-acting-complaints
Our guidance explains how care providers can meet this requirement, which is one of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Its intention is to make sure that people can make a complaint about their care and treatment.
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-social-care-services/social-care-complaints-procedure/how-to-make-a-complaint-about-adult-social-care-services/
provided by or bought (commissioned) by the local authority, or provided by private companies or voluntary organisations. All these organisations will have their own complaints procedure. You can make a complaint as long as you: receive or have received services from the organisation concerned,...
https://www.mssociety.org.uk/care-and-support/health-and-social-care/social-care-services/appeals-and-complaints
Social care appeals and complaints. There may be times when you're not happy with the decisions made by the social care services of your council (or, in Northern Ireland, your health and social care trust). Maybe you're unhappy with how much help they offer you, or how they provide it.
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
Every CCG will have its own complaints procedure, which is often displayed on its website. Find contact details for CCGs. Contact your local authority if your complaint is about public health organisations, which provide services that prevent disease, promote health and prolong life. Complaining about adult social care services
https://www.careuk.com/care-homes/how-are-we-doing/our-complaints-policy
Care UK supports the Local Government and Social Care Ombudsman’s initiative to provide a single statement that summarise how care providers will look into complaints, to view this statement please click here. Making a complaint. If you are dissatisfied with any part of our service, please talk to us.
https://www.mind.org.uk/media/5997815/complaining-about-health-and-social-care-rights.pdf
Complaining about health and social care Explains what you can do if you experience a problem with the health or social care you receive or think you should have received. Applies to England and Wales. ... find out the specific complaints procedure of your private provider and follow it.
https://www.studymode.com/essays/Complaints-In-Health-And-Social-Care-1586954.html
Apr 10, 2013 · Complaints in Health and Social Care: Standards and Guidelines for Resolution and Learning replaces the existing HPSS Complaints Procedure 1996 and provides a streamlined process that applies equally to all health and social care (HSC) organisations.
https://eastdunbarton.gov.uk/health-and-social-care/health-and-social-care-complaints
Complaints regarding health and social care employees, direct health and/or social care service delivery or members of the HSCP Board are not covered by this Complaints Handling Procedure. These...
http://www.southerntrust.hscni.net/contact/3853.htm
Complaints. The Southern Health and Social Care staff strives to get things right, but sometimes things don’t always go according to plan. When this happens, it is important to put things right quickly and to use the experience to improve our services and prevent reoccurrence in the future.
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