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https://www.superoffice.com/blog/customer-complaints-good-for-business/
Oct 07, 2019 · A customer complaint highlights a problem, whether that’s a problem with your product, employees or internal processes, and by hearing these problems directly from your customers, you can investigate and improve to prevent further complaints in the future.
http://smallbiztricks.com/customer-complaints/
All companies get complaints. You just have to look at peninsula business services complaints or complaints about apple to see that. By doing so, it is possible to determine some of the biggest reasons why customers complain,and they include: Not Getting What They Were Promised
https://returncustomer.com/7-common-customer-complaints-and-how-to-respond/
At some point, a customer is going to complain. Dissatisfaction can occur for a wide variety of reasons, some the company’s fault, some stemming from a customer’s misunderstanding, but all need to be resolved in a satisfactory manner.
https://www.inc.com/andrew-thomas/the-hidden-ratio-that-could-make-or-break-your-company.html
Feb 26, 2018 · The Secret Ratio That Proves Why Customer Reviews Are So Important It's what you don't know that hurts you. By Andrew Thomas Founder, Skybell Video Doorbell @ andrewthomas
https://www.providesupport.com/blog/how-to-deal-with-customer-complaints/
May 23, 2016 · The key to successfully dealing with complaints is in the right attitude towards them. As simple as that. In fact, customer complaints should be embraced and seen as unsolicited feedback which is always a valuable source of information about your business. Customers don’t complain just to …
https://medium.com/revain/why-are-customer-reviews-so-important-185b915d4e5d
Nov 27, 2018 · Merely informing customers of the availability of a product or service is no longer adequate; customers are also craving knowledge from first-hand experiences. Further, public services, hospitality, recruitment, retail, and health care have all gained insights by using customer reviews to refine their marketing...Author: Revain
https://www.skillsyouneed.com/rhubarb/dealing-with-complaints.html
Taking the Complaint. When a customer first makes a complaint, take a step back. It can be difficult to remain impassive in the face of criticism, but an emotional response will only serve to irritate the customer further. Give the customer your full attention and listen to the whole problem before responding.
https://www.allbusiness.com/customer-complaints-benefit-from-them-117776-1.html
In this post, I’ll explain why customer complaints matter, what you can learn from customer complaints, and how to make the most of them to improve your business. Why customer complaints matter Businesses of all sizes spend a lot of time, money, and effort trying to find out what their customers think of them.
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