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https://www.wirral.gov.uk/about-council/complaints-compliments-and-feedback/complain-or-give-compliment-wirral-council
Complaints procedure Wirral Council has changed the complaints procedure to a two stage process. We also introduced a vexatious complaints policy in line with best practice …
https://www.wirral.gov.uk/sites/default/files/all/About%20the%20council/complaints/Complaint%20Procedure%20-%20A%20Guide.pdf
COMPLAINT PROCEDURE – A GUIDE Introduction This Guide provides an outline of the procedure used to ensure complaints made against Wirral Department of Adult Social Services (DASS) are dealt with in accordance with the statutory complaint regulations and guidance. A full copy of Wirral’s complaints procedure is available upon request and is ...
https://www.wirralccg.nhs.uk/get-in-touch/compliments-complaints-and-concerns/
The first stage of the Complaints Procedure is called Local Resolution. The Corporate Affairs Team of NHS Wirral CCG will investigate your complaint and prepare a response. Your information may be used for other purposes e.g. monitoring the complaints process or improving service quality, but wherever possible only anonymous information will be used for these other purposes.
https://www.wirral.gov.uk/sites/default/files/all/About%20the%20council/complaints/Complaints%20Policy%20and%20procedure.pdf
The purpose of Wirral Borough Council’s (Wirral Council) Complaints Policy is to set out the policy which must be adhered to by the Department of Adult Social Services when managing the complaints...
https://www.wirral.gov.uk/about-council/complaints/complaints-about-childrens-social-care
Complaints about children's and young people’s services are governed by national legislation and do not fall under the Wirral Council's general complaints procedure. Find out more about the Complaints Policy and Procedure. Children and young people's department complaints policy and procedure If you wish to make a complaint or give a compliment about a service:
https://www.wirral.gov.uk/sites/default/files/all/About%20the%20council/complaints/SEND%20Complaints%20Policy%202019.pdf
3.1 The purpose of this policy is to outline Wirral local authority’s approach for dealing with concerns and complaints made to the local authority in relation to services provided to children and...
https://www.wirral.gov.uk/about-council/complaints-compliments-and-feedback
Make a complaint, compliment or comment about a Wirral Council service
https://www.wirralccg.nhs.uk/
NHS Wirral Clinical Commissioning Group are responsible for commissioning health services for the residents of Wirral. Home - Wirral CCG Skip to main content Help with …
https://www.which.co.uk/consumer-rights/advice/how-to-complain-if-youre-unhappy-with-your-gp-or-gp-surgery
If you’d like to complain about your GP or doctor's surgery, ask for a copy of the surgery’s complaints procedure, and use this to help you. Keep a record of who you speak or write to, and on what date. If you raise your complaint verbally, make sure you write down everything you discuss.
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is firmly written into the NHS Constitution. The information on this page will guide you through the NHS complaints arrangements, as well as the core requirements for NHS complaints …
https://dementiapartnerships.com/wp-content/uploads/sites/2/Dementia-LES-Wirral.doc
As a consequence of the national strategy, Wirral PCT and Department of Adult Social Services developed a local strategy for Older People with Mental Health Needs. The local strategy built on the development and implementation of a locally agreed dementia pathway. ... The provider must comply with the CCG complaints procedure and notify WCCG of ...
Wirral Community Health and Care Delivering high quality health and social care services in Wirral and Cheshire East . 0-19 Health and Wellbeing Services Looking after children, young people and their families across Wirral and Cheshire East . Providing urgent care in your community Giving you access to nurse-led walk-in centres 365 days a year ...
https://www.hrch.nhs.uk/patients/patient-advice/
Do you want to make a complaint? We’re here to listen and to help you. We provide free, informal, confidential help and advice for patients, carers and their families. We can help if you have a compliment, question or concern about community health services in Hounslow and Richmond. What can PALS do …
https://www.hct.nhs.uk/contact-us/patient-advice-and-liaison-and-complaints-services/
Patient Advice and Liaison and Complaints Services; Patient Advice and Liaison and Complaints Services. The Patient Advice and Liaison Service (PALS) is here to help when you need advice and have a complaint, concerns or don’t know where to turn. ... The PALS service is not part of the informal complaints procedure, but they may be able to ...
http://www.theobservatoryschool.wirral.sch.uk/wp-content/uploads/2011/09/ComplaintsProcedure.pdf
SCHOOL COMPLAINTS PROCEDURES -CONTEXT The School Standards and Framework Act 1998 requires schools to establish a formal complaints procedure. The procedure must make provision for complaints from different categories of person i.e. governors, parents, guardians, pupils …
https://www.nhs.uk/common-health-questions/nhs-services-and-treatments/what-is-pals-patient-advice-and-liaison-service/
the NHS complaints procedure, including how to get independent help if you want to make a complaint ; support groups outside the NHS ; PALS also helps to improve the NHS by listening to your concerns and suggestions. How do I contact my nearest PALS? You can find your nearest PALS office on the NHS …
https://www.nhs.uk/common-health-questions/dental-health/how-do-i-complain-about-my-dental-treatment/
If you wish to make a complaint about a dentist or dental practice, try to resolve it directly with them first. Contact the dental surgery's practice manager with details of your complaint. You can complain in writing, by email or by speaking to someone. Your complaint must be made within 12 months of receiving treatment.
https://www.wirralccg.nhs.uk/media/5240/final-complaints-policy-version-10-september-2018.pdf
Complaints Policy and Procedure Page 2 of 20 Complaints Policy and Procedure Contents Page 1. Introduction 3 2. Management of Complaints 3 3. Definition of a Complaint 3 4. Recording 3 5. Time Limit for Making a Complaint 4 6. Support Mechanism for Staff 4 7. Who Can Make a Complaint? 4 8.
https://pcse.england.nhs.uk/contact-us/
Complaints. If you feel the need to complain, please email us at: [email protected]. We will respond to your feedback with a unique reference number to be used on future correspondence relating to the matter. A case handler will be assigned to your complaint who will update you on progress and contact you if we need any further information.
https://www.wirral.gov.uk/
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