Aged Care Complaint Line

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Making a complaint about aged care services My Aged Care

    https://www.myagedcare.gov.au/contact-us/complaints
    If you’re not satisfied with your service provider’s response, you can make a complaint to the Aged Care Quality and Safety Commission online or by calling 1800 951 822…

Online Complaints Form Aged Care Quality and Safety ...

    https://www.agedcarequality.gov.au/making-complaintlodge-complaint/online-complaints-form
    Online Complaints Form The Aged Care Quality and Safety Commission provides a free service for anyone who wishes to make a complaint about an Australian Government funded aged care service. You can use this form to lodge a complaint with us. A complaints officer will contact you about your online complaint during business hours.

Making a complaint Aged Care Quality and Safety Commission

    https://www.agedcarequality.gov.au/making-complaint
    Aged Care Complaints Guidelines These guidelines are currently being reviewed and developed for complaints officers; they outline how the complaints management framework works and the procedures we follow when receiving and resolving a complaint.

COMPLAINTLINE - how to complain and get results

    http://www.complaintline.com.au/aged-care.html
    As of 1 January 2016, the Aged Care Complaints Commissioner resolves concerns about aged care services funded by the Australian Government, including services provided in the home. The complaint may be about any aspect of an Australian Government subsidised aged care service that should be provided or made available to people receiving care.

The complaints process Aged Care Quality and Safety ...

    https://www.agedcarequality.gov.au/making-complaint/complaints-process
    The Aged Care Complaints Guidelines (coming soon) outlines the procedures that complaint officers follow when receiving and resolving a complaint. These Guidelines are currently being redeveloped for the Aged Care Quality and Safety Commission staff.

Online Complaints Form - Open Aged Care Quality and ...

    https://www.agedcarequality.gov.au/online-complaints-form-open
    Nov 28, 2018 · Address Line 2: City/Town/Suburb: State/Territory ... You are about to submit this complaint form to the Aged Care Quality and Safety Commission. If the matter you are raising involves a serious issue affecting the safety, health or wellbeing of a person receiving aged care, or if it relates to the commission of a serious offence, we may be ...

Lodge a complaint Aged Care Quality and Safety Commission

    https://www.agedcarequality.gov.au/making-complaint/lodge-complaint
    Call us on 1800 951 822 (free call) and select option 2 or ask to provide feedback on an aged care service.  You can also email [email protected]. Please note that this is a separate service to lodging an official complaint about an aged care service.

Responsibilities of approved aged care providers ...

    https://www.health.gov.au/health-topics/aged-care/providing-aged-care-services/responsibilities-of-approved-aged-care-providers
    Jan 22, 2020 · ensuring security of tenure (for residential aged care) enabling a person acting for a care recipient, or an advocate or community visitor (for residential aged care), access to services meeting requirements for resident, home care and flexible care agreements; managing and solving complaints complying with the Charter of Aged Care Rights

Contact us My Aged Care

    https://www.myagedcare.gov.au/contact-us
    Anyone who wishes to make a complaint has the right to contact the Aged Care Quality and Safety Commission. This is a free service. Choose your preferred method

Complaints and feedback - Services Australia

    https://www.servicesaustralia.gov.au/individuals/contact-us/complaints-and-feedback
    We aim to resolve complaints within 10 working days. If we can’t resolve your complaint, we’ll explain why and let you know your other options. If we need to contact you, it’ll be from a private number. For privacy reasons, we can’t leave a message, unless your voicemail clearly identifies who you are. Commonwealth Ombudsman

Aged care contacts Australian Government Department of ...

    https://www.health.gov.au/health-topics/aged-care/aged-care-contacts
    Aged Care Quality and Safety Commission (ACQSC) is part of the Department of Health's portfolio, the ACQSC protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

Aged care Australian Government Department of Health

    https://www.health.gov.au/health-topics/aged-care
    Feb 17, 2020 · Aged care provides support to older people to help them with everyday living and other needs. Find out about what services we fund, how older Australians can access them, and what service providers need to do to deliver our aged care programs.

Access Australian aged care information and services My ...

    https://www.myagedcare.gov.au/
    If you are concerned about aged care services being affected by bush fires, please talk to your provider in the first instance. If you cannot make contact with your provider, need to update your contact information or have other questions, please call My Aged Care on 1800 200 422. For information on the Royal Commission into Aged Care Quality and Safety, visit agedcare.royalcommission.gov.au.

Phone us - Services Australia

    https://www.servicesaustralia.gov.au/individuals/contact-us/phone-us
    Use the Child Support phone numbers to contact us about child support related matters.. Use the Medicare phone numbers to contact us about Medicare related matters.. Medicare phone numbers. You can't enquire for a person over 14 years of age unless you have their consent. Our Medicare general enquiries line has changed. Now when you call us, a friendly automated voice will ask what your call ...

DSS Feedback and Complaints Department of Social ...

    https://www.dss.gov.au/contact/feedback-compliments-complaints-and-enquiries
    Nov 22, 2018 · DSS Feedback and Complaints Where can you provide feedback or a complaint to the Department of Social Services (DSS) DSS encourages all clients to provide feedback. Making a complaint, giving a compliment or offering a suggestion can help DSS improve its services.

Aged Care Reviews & Online Guide - Australia

    https://agedcarereviews.com.au/
    At AgedCareReviews we provide honest feedback on aged care centre providers and facilities in Australia. See what others have to say in our active online community section.

Clinical Care - Free Training Resources - Gold Age Australia

    https://goldage.com.au/careers_training/clinical-care-free-training-resources/
    Clinical Care – Free Training Resources. At Gold Age Australia we’re constantly training and improving ourselves! In fact, this forms a key part of the ‘Gold Standards’ we have set for ourselves as a team.



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