Aged Care Complaints

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Home Aged Care Quality and Safety Commission

    https://www.agedcarequality.gov.au/
    On 1 July 2019, the Aged Care Quality and Safety Commission began assessing and monitoring quality of care and services against the Aged Care Quality Standards. The Commission has a range of resources available for download to support service providers and their consumers to understand the Quality Standards.

Making a complaint Aged Care Quality and Safety Commission

    https://www.agedcarequality.gov.au/making-complaint
    Aged Care Complaints Guidelines. These guidelines are currently being reviewed and developed for complaints officers; they outline how the complaints management framework works and the procedures we follow when receiving and resolving a complaint. Changed. Thursday, 2 January 2020 - 11:23am.

Making a complaint about aged care services My Aged Care

    https://www.myagedcare.gov.au/contact-us/complaints
    You have the right to provide feedback or make complaints about the information, service, or care you receive from My Aged Care. First contact My Aged Care Call My Aged Care to discuss your concerns and ask for their help. If your concern is not resolved on the call, you will be given a complaint reference number to track the progress of your ...

Quality in aged care My Aged Care

    https://www.myagedcare.gov.au/quality-aged-care
    If you are concerned about aged care services being affected by bush fires, please talk to your provider in the first instance. If you cannot make contact with your provider, need to update your contact information or have other questions, please call My Aged Care on 1800 200 422. For information on the Royal Commission into Aged Care Quality and Safety, visit agedcare.royalcommission.gov.au.

Aged Care Complaints Scheme - Better Health Channel

    https://www.betterhealth.vic.gov.au/health/serviceprofiles/aged-care-complaints-scheme-service
    The Aged Care Complaints Scheme is for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government. Services provided. Examine complaints relating to care, catering, financial matters, hygiene, equipment, security, discrimination, activities ...

Top 5 Aged Care Complaints, Made by Residents and their ...

    https://hellocaremail.com.au/top-5-aged-care-complaints/
    Aug 29, 2017 · Speaking at Australia’s Future of Aged Care Summit, Peter Staples, CEO of Management Advantage and former Minister for Aged Care, spoke about the common complaints made by aged care residents and their families. The most frequent as published in the Aged Care Complaints Commissioner 2017 Report; 1. Medication Management

Complaints to an aged care home agedcare101

    https://www.agedcare101.com.au/aged-care/agreements/making-complaints
    2. Make a complaint to the Aged Care Complaints Commissioner. The Aged Care Quality and Safety Commission . The Aged Care Quality and Safety Commission commenced operation on 1 January 2019. Its role is to protect and enhance the safety, health, well-being and quality of life of people in aged care.

Aged Care Complaints (@AgedCComplaints) Twitter

    https://twitter.com/AgedCComplaints
    The latest Tweets from Aged Care Complaints (@AgedCComplaints). A free service to help resolve concerns about Australian Government funded aged care. Call: 1800 550 552. Retweets or shared links are not endorsements. AustraliaFollowers: 401

My Aged Care Complaint Management Process – for Service ...

    https://www.health.gov.au/resources/publications/my-aged-care-complaint-management-process-for-service-providers
    My Aged Care Complaint Management Process – for Service Providers . This fact sheet explains how service providers can make a complaint about My Aged Care if they have a concern.

Dementia Australia Aged Care Quality and Safety Commission

    https://www.dementia.org.au/resources/aged-care-quality-and-safety-commission
    The Aged Care Quality and Safety Commission's (commission) role is to protect and enhance the safety, health, well-being and quality of life of people receiving aged care. It promotes high quality care and services to safeguard everyone who is receiving Australian Government funded aged care.

Aged Care Complaints - YouTube

    https://www.youtube.com/watch?v=iluMp-s1vzk
    Jul 27, 2014 · The innovation in aged care that could see nursing homes become a thing of the past - Duration: 7:26. ABC News (Australia) Recommended for you

Aged Care Reviews & Online Guide - Australia

    https://agedcarereviews.com.au/
    At AgedCareReviews we provide honest feedback on aged care centre providers and facilities in Australia. See what others have to say in our active online community section.

Responsibilities of approved aged care providers ...

    https://www.health.gov.au/health-topics/aged-care/providing-aged-care-services/responsibilities-of-approved-aged-care-providers
    Jan 22, 2020 · Read about handling complaints in the Commission’s Better Practice Guide to Complaint Handling in Aged Care Services. List of relevant aged care legislation. Approved aged care providers work within the legislative framework for the aged care system. The framework includes the Act and its principles: Accountability Principles 2014

Feedback Bupa Aged Care

    https://www.bupaagedcare.com.au/contact-us/feedback
    If we are unable to resolve your concerns at the care home or you are unhappy with the outcome, please contact a member of Bupa Aged Care’s central Customer Feedback and Complaints team via our feedback form below.

Complaints about aged care double in four years, prompting ...

    https://www.theguardian.com/australia-news/2019/nov/15/complaints-aged-care-double-four-years-funding
    Nov 14, 2019 · The complaints commission and the quality agency have subsequently been amalgamated into the Aged Care Quality and Safety Commission, in an attempt to streamline the way complaints are handled by ...

Aged care monitoring Ombudsman New Zealand

    https://www.ombudsman.parliament.nz/what-we-can-help/aged-care-monitoring
    Complaints. The Ombudsman monitors aged care facilities to prevent human rights violations occurring. They aren’t able to investigate individual complaints about private facilities. If you want to report any concerns or make a complaint, you can do this through the Ministry of Health.

Opal Aged Care Reviews Glassdoor.com.au

    https://www.glassdoor.com.au/Reviews/Opal-Aged-Care-Reviews-E657635.htm
    Nov 18, 2019 · Complaints from staff are not investigated, and incidents of abuse/neglect are swept under the carpet never to see light of day. Even family members are never told the truth. ... Glassdoor has 8 Opal Aged Care reviews submitted anonymously by Opal Aged Care employees. Read employee reviews and ratings on Glassdoor to decide if Opal Aged Care is ...1/5

Aged Care Complaints Investigation Scheme - General Ageing ...

    https://www.mycommunitydirectory.com.au/Queensland/Brisbane/Ageing_Services/General_Ageing_Services/488/100336/Aged_Care_Complaints_Investigation_Scheme
    The Aged Care Complaints Investigation Scheme, formerly the Aged Care Complaints Resolution Scheme, is a free and independent service run by the Australian Government Department of Health and Ageing. Complaints to the Scheme may be about any aspect …Location: Brisbane City QLD 4000



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