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https://www.mycommunitydirectory.com.au/Queensland/Brisbane/Ageing_Services/General_Ageing_Services/488/100336/Aged_Care_Complaints_Investigation_Scheme
The Aged Care Complaints Investigation Scheme, formerly the Aged Care Complaints Resolution Scheme, is a free and independent service run by the Australian Government Department of Health and Ageing. Complaints to the Scheme may be about any aspect …Location: Brisbane City QLD 4000
https://www.agedcarequality.gov.au/
On 1 July 2019, the Aged Care Quality and Safety Commission began assessing and monitoring quality of care and services against the Aged Care Quality Standards. The Commission has a range of resources available for download to support service providers and their consumers to understand the Quality Standards.
https://www.agedcarequality.gov.au/making-complaint/complaints-process
The Aged Care Complaints Guidelines (coming soon) outlines the procedures that complaint officers follow when receiving and resolving a complaint. These Guidelines are currently being redeveloped for the Aged Care Quality and Safety Commission staff.
https://www.ombudsman.gov.au/__data/assets/pdf_file/0008/30113/review_of_the_aged_care_complaints_investigation_scheme.pdf
Department), and its Aged Care Complaints Investigation Scheme (CIS), as well as over the Aged Care Commissioner (ACC). Last financial year the office investigated fifteen complaints about the CIS, and eight complaints relating to the ACC. There was some overlap between these two groups of complaints.
https://www.pc.gov.au/inquiries/completed/aged-care/submissions/sub138-attachment1.pdf
aged care complaints investigations scheme. We call on the Department to explicitly address the specific needs of lesbian, gay, bisexual, trans and other sexuality, sex and gender diverse people (LGBT) using aged care services in its review. The National LGBT Health Alliance is a newly formed alliance of organisations across Australia that
https://agedcarecrisis.com/images/subs/sub_CIS_Aug09.pdf
Complaints Investigation Scheme Review (August 2009) ACC (Aged Care Crisis): www.agedcarecrisis.com ACC (Aged Care Crisis Team): www.agedcarecrisis.com Page 5 of 14 2 Issues 2.1 The CIS must be a truly independent body Currently, the CIS is embedded within the Department – the very body charged with the responsibility of
https://lgbtihealth.org.au/resources/submission-to-the-review-of-the-aged-care-complaints-investigations-scheme-august-2009/
Submission to the Review of the Aged Care Complaints Investigations Scheme, August 2009. Access this resource Resource details National LGBT Health Alliance (28 August 2009) Submission to the Review of the Aged Care Complaints Investigations Scheme, August 2009 Sydney.
https://www.abc.net.au/7.30/aged-care-claims-of-neglect-and-intimidation-with/6839260
Oct 08, 2015 · LAUREN DAY: Aged Care Minister Sussan Ley declined to be interviewed, but told 7.30 an independent complaints commissioner would be in place to handle any issues from 1st January.
https://homeinstead.com.au/news/introducing-australia%E2%80%99s-aged-care-complaints-commissioner
Mar 30, 2016 · January 2016 saw a change to Australia’s aged care complaints handling with the introduction of an Aged Care Complaints Commissioner, Rae Lamb. ... Ms Lamb brings to the role extensive experience with complaints handling and resolution, investigations, and review in the health and aged care regulatory environment.
https://www.ombudsman.qld.gov.au/how-to-complain/make-a-complaint/out-of-jurisdiction-categories/private-healthcare-private-hospital-aged-care-and-private-insurance
You have a complaint about private health care, private hospital, aged care or health insurance... We cannot help you with your complaint but there is another organisation that may be able to help you.
https://www.alrc.gov.au/publication/elder-abuse-dp-83/11-aged-care/employment-screening-in-aged-care/
11.152 It is critical that potential aged care workers are subjected to proper screening processes to ensure that, as far as possible, only those who are appropriately qualified and do not pose an unreasonable risk are placed in those roles.. 11.153 The ALRC proposes that the safeguards to care recipients be improved by enhancing the employment screening of people working in aged care.
https://www.aph.gov.au/Parliamentary_Business/Committees/Senate/Community_Affairs/AgedCareQuality/~/media/Committees/clac_ctte/AgedCareQuality/Interim_Report/e01.pdf
2007 – Aged Care Standard and Accreditation Agency, Aged Care Complaints Investigations Scheme, Department of Health and Ageing 1 20-21 February 2007 . Accreditation Agency: Site Audit Report • Recommend 3 unmet expected outcomes (2.12, 2.16, 3.7) Decision to Accredit Makk & McLeay Nursing Home • Decision 6 unmet expected outcomes
https://www.agedcareguide.com.au/talking-aged-care/strengthening-aged-care-complaints-handling
Strengthening aged care complaints handling. The recent federal Budget measure to move the Aged Care Complaints Scheme from the vexed management of the Department of Social Services to the Aged Care Commissioner on 1 January 2016 is expected to strengthen the independence of the complaints process. ... investigations, and review in the health ...
https://www.pc.gov.au/inquiries/completed/aged-care/submissions/subdr0835.pdf
and evaluation of the Aged Care Complaints Investigation Scheme.5 PIAC also made a submission to the 2010 APC Issues Paper, Caring for Older Australians.6 PIAC wishes to declare that Merrilyn Walton, the author of the Review of the Aged Care Complaints Investigation …
https://www.australianageingagenda.com.au/2018/11/28/legislation-passes-for-new-aged-care-watchdog/
The Aged Care Quality and Safety Commission Bill 2018 passed the senate on Monday night.. It establishes a new body to replace the existing Australian Aged Care Quality Agency and Aged Care Complaints Commission from 1 January 2019 and establishes the function and powers of the Aged Care Quality and Safety Commissioner, a position to be filled by Janet Anderson.
https://www.hcscc.sa.gov.au/wp-content/uploads/2013/11/h_hcscc_2012_13_annual_report_final.pdf
Aged Care Complaints Investigations Scheme (ACCIS) about a new complaints scheme for Commonwealth funded aged care services. July 2010 The Health Practitioner Regulation National Law 2009 came into effect creating a single national registration and accreditation scheme for health practitioners. This created a co-regulatory role for AHPRA and HCSCC.
https://lgbtihealth.org.au/resource-tag/department-of-health-and-ageing-tag/
department of health and ageing Archives - at . National LGBTI Ageing and Care Strategy. The National LGBTI Ageing and Care Strategy provides a strategic framework to inform Australian Government commitment, policy, programs and service development priorities, including resource allocation and the “special needs” status of LGBTI people, as it implements reforms to aged care services.
https://www.hcscc.sa.gov.au/wp-content/uploads/2015/12/e-copy_24.9.15_2015-Annual-Report_HSCC.pdf
HCSCC established a protocol with the Aged Care Complaints Investigations Scheme (ACCIS) about a new complaints scheme for Commonwealth funded aged care services. July 2010 The Health Practitioner Regulation National Law (South Australia) Act 2010 came into effect creating a …
https://www.australianageingagenda.com.au/2015/05/15/resourcing-of-commissioner-highlighted-in-complaints-move/
May 15, 2015 · Resourcing of Commissioner highlighted in complaints move By Linda Belardi on May 15, 2015 in Government , Industry 0 The author of the Walton Review into aged care complaints handling has praised the government’s decision to separate complaints from the department but said the Aged Care Commissioner now charged with the task should be ...
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