Aged Care Complaints Reports

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Home Aged Care Quality and Safety Commission

    https://www.agedcarequality.gov.au/
    On 1 July 2019, the Aged Care Quality and Safety Commission began assessing and monitoring quality of care and services against the Aged Care Quality Standards. The Commission has a range of resources available for download to support service providers and their consumers to understand the Quality Standards.

Find a Report Aged Care Quality and Safety Commission

    https://www.agedcarequality.gov.au/reports
    Access audit reports, decisions about serious risk and Consumer Experience Reports (CER) about individual aged care services in relation to assessment activities undertaken. For information relating to notices of non-compliance and sanctions, please visit My Aged Care’s non-compliance checker.

Making a complaint about aged care services My Aged Care

    https://www.myagedcare.gov.au/contact-us/complaints
    You have the right to provide feedback or make complaints about the information, service, or care you receive from My Aged Care. First contact My Aged Care Call My Aged Care to discuss your concerns and ask for their help. If your concern is not resolved on the call, you will be given a complaint reference number to track the progress of your ...

Responsibilities of approved aged care providers ...

    https://www.health.gov.au/health-topics/aged-care/providing-aged-care-services/responsibilities-of-approved-aged-care-providers
    Jan 22, 2020 · Read about handling complaints in the Commission’s Better Practice Guide to Complaint Handling in Aged Care Services. List of relevant aged care legislation. Approved aged care providers work within the legislative framework for the aged care system. The framework includes the Act and its principles: Accountability Principles 2014

Quality in aged care My Aged Care

    https://www.myagedcare.gov.au/quality-aged-care
    What is quality in aged care? Aged care services aim to improve the quality of life of the people receiving care. To help make sure this happens, providers of government-funded aged care must meet standards in areas such as health, safety, personal care and staffing.

Commissioner reports aged care complaints increase

    https://www.agedcareguide.com.au/talking-aged-care/commissioner-reports-aged-care-complaints-increase
    The new Aged Care Complaints Commissioner received 2,153 formal complaints about residential, home and community care, 1 January to 30 June 2016, an increase of 11 per cent compared to the corresponding six month period in 2015 (1,938 complaints).

Annual reports - Aged Care Crisis

    https://www.agedcarecrisis.com/publications/annual-reports
    Aged Care Annual Reports. Print ... 2016) is the first annual report since the transition from the former Aged Care Complaints Scheme and Aged Care Commissioner to the Aged Care Complaints Commissioner where responsibility for complaints transferred from the Secretary of the Department to the Aged Care Commissioner, ...

Smiley Reviews - Consumer feedback app for Aged Care

    https://smileyreviews.com.au/
    Effectively manage feedbacks and complaints from consumers, their families and employees. ... Real-time feedback system helping you analyse and improve consumer experience at your aged care. Effectively manage feedbacks and complaints from consumers, their families and employees. Features. ... Graphical reports are a great way to track areas of ...

Incident report example in aged care

    https://maquinadehacerdinero.net/west-end/incident-report-example-in-aged-care.php
    Resident falls in aged care – important findings from the State resident in a residential aged care facility raises some issues that will the incident, and, Proper incident reporting makes a significant safety for both staff and residents in an aged care of incident reports; Deciding what to report..

Child Care Reports Iowa Department of Human Services

    https://secureapp.dhs.state.ia.us/dhs_titan_public/ChildCare/ComplianceReport
    Child Care Reports. Provider Name. Provider ID . Type . County. City. Search Clear. PROVIDER PROVIDERID Type County City Compliances Complaints; Report . Compliances Report. Complaints Search yielded with no results. Loading please wait... Child Care Reports. Provider Name.

Nursing homes and aged care problems - CHOICE

    https://www.choice.com.au/health-and-body/healthy-ageing/ageing-and-retirement/articles/nursing-home-problems
    The Aged Care Complaints Scheme was transferred to the already existing Aged Care Complaints Commissioner as of 1 January 2016 and will take complaints about any nursing home or aged care facility that receives federal funding. Anyone can complain, including nursing home residents and staff, family members, friends and volunteers.

Aged Care Homes Nursing Home Reviews CarePage

    https://carepage.com.au/
    Find 5 star aged care home, home care or retirement villages in seconds. Find the best quality care and read reviews and peers recommendations. ... CarePage is the most trusted aged care, home care and retirement village service reviews finder. Secure.5/5(5)

Nursing home accused of being like Guantanamo Bay

    https://www.smh.com.au/national/nursing-home-accused-of-being-like-guantanamo-bay-20170922-gyn0a2.html
    Sep 24, 2017 · Nursing home accused of being like Guantanamo Bay ... Aged Care Complaints Commissioner Rae Lamb received 4713 complaints about nursing homes in the last financial year. Complaints reports are not ...

Aged Care Quality and Safety Commission Resume Manager ...

    http://agedcareassessor.submittable.com/submit/154079/non-ongoing-temporary-employment-register-complaints-officers-and-quality-asses
    The role of the Aged Care Quality and Safety Commission (the Commission) is to protect and enhance the safety, health, well-being and quality of life of people receiving aged care. ... Complaints Officer Position Description – APS Level 5, APS Level 6 ... · preparing detailed reports, correspondence and recommendations

Reports of poor standards in aged care are just the tip of ...

    https://www.theguardian.com/commentisfree/2017/oct/31/reports-of-poor-standards-in-aged-care-are-just-the-tip-of-the-iceberg
    Oct 31, 2017 · Reports of poor standards in aged care are just the tip of the iceberg ... When an aged care home has insufficient staff, there may not be time to walk residents to the toilet or even help them ...

Number of reported assaults in aged care almost double in ...

    https://www.theguardian.com/australia-news/2019/nov/28/number-of-reported-assaults-in-aged-care-almost-double-in-two-years
    Nov 27, 2019 · The number of assaults reported in aged care homes has almost doubled over the past two years, with new figures revealing 5,233 notifications of assaults in residential care made in …

Aged care ACCC

    https://www.accc.gov.au/update/aged-care
    Aged care in Australia covers a number of different services such as retirement homes, home care and community care. We've developed a series of resources on consumer rights for home care, as part of a national campaign launched by consumer regulators around Australia.

Dementia Australia Aged Care Quality and Safety Commission

    https://www.dementia.org.au/resources/aged-care-quality-and-safety-commission
    The Aged Care Quality and Safety Commission's (commission) role is to protect and enhance the safety, health, well-being and quality of life of people receiving aged care. It promotes high quality care and services to safeguard everyone who is receiving Australian Government funded aged care.

Caring (for the bottom line) in residential aged care ...

    https://2020socialjustice.com/caring-bottom-line-residential-aged-care/
    Reports on complaints to the Aged Care Complaints Commissioner are not made public and legislation prevents naming and shaming. Many are referred back to …



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