Aged Care Complaints Scheme Poster

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Do you have a concern? poster Aged Care Quality and ...

    https://www.agedcarequality.gov.au/resources/do-you-have-concern-poster
    Do you have a concern? You can do something about it. If you have a concern or feedback about the aged care you or someone else is receiving, you can talk to us.

Home Aged Care Quality and Safety Commission

    https://www.agedcarequality.gov.au/
    On 1 July 2019, the Aged Care Quality and Safety Commission began assessing and monitoring quality of care and services against the Aged Care Quality Standards. The Commission has a range of resources available for download to support service providers and their consumers to understand the Quality Standards.

www.myagedcare.gov.au

    https://www.myagedcare.gov.au/quality-and-complaints/aged-care-complaints-commissioner
    We would like to show you a description here but the site won’t allow us.Learn more

Making a complaint about aged care services My Aged Care

    https://www.myagedcare.gov.au/contact-us/complaints
    You have the right to provide feedback or make complaints about the information, service, or care you receive from My Aged Care. First contact My Aged Care Call My Aged Care to discuss your concerns and ask for their help. If your concern is not resolved on the call, you will be given a complaint reference number to track the progress of your ...

Aged care Australian Government Department of Health

    https://www.health.gov.au/health-topics/aged-care
    Feb 17, 2020 · Aged care provides support to older people to help them with everyday living and other needs. Find out about what services we fund, how older Australians can access them, and what service providers need to do to deliver our aged care programs.

Aged Care - Palliative Care Victoria

    https://www.pallcarevic.asn.au/library/for-healthcare-professionals/hp-aged-care/
    The Aged Care Complaints Scheme provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services funded in part by the Australian Government. Call 1800 550 552 or visit their website.

Delivering quality aged care services Australian ...

    https://www.health.gov.au/health-topics/aged-care/providing-aged-care-services/delivering-quality-aged-care-services
    Jan 22, 2020 · The Aged Care Quality and Safety Commission has resources to help you with your responsibilities to care recipients. The Older Persons Advocacy Network (OPAN) has more information and resources on the Charter of Aged Care Rights. Aged Care Quality Standards. The Aged Care Quality Standards apply to all Australian Government-funded aged care ...

Reportable Assaults Flowchart - dss.gov.au

    https://www.dss.gov.au/sites/default/files/documents/05_2015/10477_reportable_assaults_flowchart_poster_print_20150520.pdf
    Report to police and Aged Care Complaints Scheme Who is the alleged victim? Care recipient (either respite or permanent) Does the allegation or suspicion relate to a previous allegation of the same event? Yes No No Who is the alleged offender? Anyone else including staff Has the situation or event been previously reported to the police and the ...

MAKING A COMPLAINT — RESIDENTIAL CARE

    http://www.era.asn.au/factsheets/making%20a%20complaint.html
    Use the Aged Care Complaints Scheme set up by the Department of Health and Ageing. You can lodge a complaint with the Aged Care Complaints Scheme over the phone (Phone: 1800 550 552), online or in writing. The Scheme will determine whether your complaint relates to the provider's responsibilities under the aged care legislation.

New reporting resources for aged care workers

    https://www.agedcareguide.com.au/talking-aged-care/new-compulsory-reporting-resources-for-aged-care-workers
    The Aged Care Complaints Scheme has developed some new resources to help residential aged care staff and workers know what they are required to do when they are the first to suspect, or become aware, that a resident has been assaulted, or is absent without explanation.

Quality of Residential aged CaRe - Dementia Australia

    https://www.dementia.org.au/sites/default/files/NATIONAL/documents/Alzheimers-Australia-Numbered-Publication-37.pdf
    Through the Aged Care Complaints Scheme (the Scheme) and the Aged Care Standards and Accreditation Agency (ACSAA), there are significant protections in place to assist in ensuring a minimum quality of care is provided to residents in aged care services. This report looks at the action that might be taken in the short term to ensure there is zero

Four things aged care staff should know about aged care ...

    https://www.dss.gov.au/sites/default/files/documents/11_2014/v_fourthingsstafffoldertab.docx
    Four things aged care staff should know about aged care complaints. We know that as an aged care worker you have an important, demanding role. The people in your care depend on you. Care recipients and their family and friends will often come to you first if …

Aged Care Matters: solutions through evidence and dialogue ...

    https://hellocaremail.com.au/aged-care-matters-solutions-evidence-dialogue/
    Mar 26, 2019 · It may make the poster/tweeter feel powerful, but it is just loud noise. In my view, the aged care sector will improve when residents, relatives, staff, providers, bureaucrats and politicians collaborate to ensure older people in aged care homes and …

Aged Care Resources - Third Age Matters

    https://thirdagematters.com.au/need-more-information/resources/
    Do you need additional resources on the Australian aged-care system? Useful resources on aged care Books. Val Nigol, Aged Care: The Complete Australian Guide: The most authoritative aged care text in Australia (includes changes to become effective from 1 July 2014), Litehouse Books, 2013. Rachel Lane and Noel Whittaker, Aged Care: Who Cares?Where?

“Caring for Older Australians from a Rights Approach”

    https://www.pc.gov.au/inquiries/completed/aged-care/submissions/sub322.pdf
    Advocates at The Aged-care Rights Service (TARS) have significant contact with consumers of aged care services who have made or intend to make a complaint to the Aged Care Complaints Investigation Scheme. TARS’ work is carried out within the constraints of the Aged Care Act (1997), Aged Care

Feedback, Consumer Participation, Benalla Health

    https://www.benallahealth.org.au/AboutUs/Feedback-527/
    The following documents will help explain what you should expect when dealing with a health care service. Download Expect safe and ethical healthcare poster ; Download a copy of the Code of Conduct for healthcare workers; Aged care-related complaints. To raise a concern with the Aged Care Complaints Scheme, there are several ways you can make ...

Aged Care Quality and Safety Commission Rules 2018

    https://www.legislation.gov.au/Details/F2018L01837
    Dec 24, 2018 · Rules/Other as made: This instrument makes provision for the performance of the complaints and regulatory functions of the Commissioner, including dealing with complaints made, or information given, to the Commissioner about the responsibilities of an approved provider or service provider, the conduct of the accreditation, quality review and monitoring of aged care services and …

Dr Rodney Jilek - Principal Advisor - Aged Care Consulting ...

    https://www.linkedin.com/in/dr-rodney-jilek-8a71342a
    One of 4 national Clinical Advisers providing advice on clinical care and regulatory matters related to the provision of aged care services under the Aged Care Act 1997 to the Aged Care Complaints ...Title: Principal Advisor & Administrator

Home - NSW Health Care Complaints Commission

    http://www.hccc.nsw.gov.au/
    Contact Us Submit an inquiry Submit a complaint Postal details 1800 043 159. 9am to 5pm (Sydney time) weekdays. Free call from landline phones anywhere in NSW, but call charges may apply from a …

Make complaint - Queensland Ombudsman

    https://www.ombudsman.qld.gov.au/make-a-complaint/makecomplaint
    Contact us. W www.ombudsman.qld.gov.au. P (07) 3005 7000 or 1800 068 908 (outside of Brisbane) If you are deaf, or have a hearing or speech impairment, please contact us …



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