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https://www.standards.org.au/standards-catalogue/sa-snz/publicsafety/mb-015/as--4269-1995
Incubator The Standards Australia Incubator is a sandpit for playing with new ideas and testing concepts. It’s a place for you to share your vision of how we could develop standards better and how they could add greater value to Australian society by being delivered in more user focused ways.
https://infostore.saiglobal.com/en-us/standards/as-4269-1995-121918_saig_as_as_255874/
Specifies essential elements of an effective complaints handling process for both complainants and complaint recipients from inception to satisfaction or determination. Provides guidelines dealing with the implementation of the complaints handling process, the actual complaints handling, and disputes.
https://infostore.saiglobal.com/en-us/standards/as-iso-10002-2006-119059_saig_as_as_249385/
Superseded A superseded Standard is one, ... The information obtained through the complaints-handling process can lead to improvements in products and processes and, where the complaints are properly handled, can improve the reputation of the organization, regardless of size, location and sector. ... AS 4269-1995 ; Superseded By: AS/NZS 10002 ...
https://www.schoolgovernance.net.au/news/2014/12/10/key-elements-of-a-complaints-handling-program
If you come across a reference to the Complaints Handling Standard AS 4269-1995 note that this is an old Australian Standard that was superseded by AS ISO 10002-2006. The 2006 Standard was itself recently been superseded by ISO 10002–2014 although the changes were purely technical in nature.
https://whiterockwindfarm.com/wp-content/uploads/2019/03/WR-PM-PLN-0016-Handling-Enquiries-and-Complaints-v1.1.pdf
The Enquiries and Complaints Management System has been designed and established in accordance with the Australian Standard AS 4269:1995 Complaints Handling, superseded and updated by AS/NZS 10002:2014 – Guidelines for Complaint Management in Organisations.
https://www.hkma.gov.hk/media/eng/doc/key-functions/banking-stability/supervisory-policy-manual/IC-4.pdf
Previous guidelines superseded This is a new guideline Application To all AIs ... internal procedures for handling customer complaints, including those in relation to the practices of debt ... Design and Implementation", and (ii) Australian Standard on Complaints Handling AS 4269-1995. Supervisory Policy Manual IC-4 Complaint Handling ...
http://mailman.anu.edu.au/pipermail/link/2008-February/077581.html
[If you're like me, you occasionally need to be able to refer to this document, but can never find it. So here's a reference to it.] AS 4269 (1995) 'Complaints Handling' Standards Australia, 1995 That's been superseded by the one below, which Standards Aust says was "First published as AS 4269-1995.
https://www.pmhc.nsw.gov.au/files/assets/public/aboutus/publications/registers/code-and-policy-register/action-requests-complaints-policy-adopted-2010-10-06.pdf
AS 4269 - 1995 Australian Standard, Complaints Handling 1995, Standards Australia Complaints Management in Councils. Practice Note No 9 Aug 2009 Councils Customer Service Policy adopted 25/03/09 1. INTRODUCTION This policy outlines the complaints handling process to be followed by council staff when handling customer complaints 2.
https://www.legislation.gov.au/Details/F2009L01831/Explanatory%20Statement/Text
May 15, 2009 · This class order incorporates: (a) Australian Standard AS 4269-1995 Complaints Handling; and (b) Australian Standard AS ISO 10002-2006 Customer satisfaction - Guidelines for complaints handling in organizations. Both of these Standards are published by Standards Australia who is recognised by the Government as Australia's peak Standards body.
https://download.asic.gov.au/media/1327748/Consultation_paper_102_Dispute_resolution.pdf
Complaints Handling AS 4269–1995. reg 7.6.02(1) and 7.9.77(1)(a) of the Corporations Regulations ... 6 We will also update RG 139 and RG 165 to remove obsolete and superseded references, including removing redundant references in RG 165 that deal with
http://whiterocksolarfarm.com/wp-content/uploads/2017/05/WRSF-Enquiries-and-complaints-handling-planv1.0.pdf
The Enquiries and Complaints Management System has been designed and established in accordance with the Australian Standard AS 4269:1995 Complaints Handling, superseded and updated by AS/NZS 10002:2014 – Guidelines for Complaint Management in Organisations.
http://www.gullensolarfarm.com/wp-content/uploads/2016/07/GS-PM-PLN-0002-Handling-Enquiries-and-Complaints-Plan.pdf
GWA Handling Enquiries and Complaints Policy. The Enquiries and Complaints Management System has been designed and established in accordance with the Australian Standard AS 4269:1995 Complaints Handling, superseded and updated by AS/NZS 10002:2014 – Guidelines for Complaint Management in Organisations.
https://www.pmhc.nsw.gov.au/files/assets/public/aboutus/publications/registers/code-and-policy-register/complaints-against-and-compliments-in-favour-of-staff-policy-adopted-2012-01-10.pdf
Complaints Against & Compliments in Favour of Staff Policy Page 2 of 3 AS 4269 - 1995 Australian Standard, Complaints Handling 1995, Standards Australia Complaints Management in Councils. Practice Note No 9 Aug 2009 6. POLICY STATEMENT All written customer compliments will be formally recorded and provided to the Manager of the staff concerned.
https://www.legislation.gov.au/Details/F2009L01831/4597ab75-29fa-48a1-a176-963a5120c33d
ASIC CLASS ORDER [CO 09/339] EXPLANATORY STATEMENT Prepared by the Australian Securities and Investments Commission ... AS 4269-1995 was superseded by AS ISO 10002-2006 in 2006, and the objective of the Standards is to provide guidance on complaints handling related to products or services of an organisation.
https://training.gov.au/Training/Details/RIIGOV601A
ELEMENT . PERFORMANCE CRITERIA . 1. Plan, establish and maintain compliance management framework. 1.1. Access, interpret and apply compliance documentation relevant to the work activity. 1.2. Document the collaborative development of policies and objectives with relevant personnel that express the organisation's commitment to statutory compliance management
https://training.gov.au/Training/Details/BSBCOM502A
The Deleted usage recommendation was implemented on 13 June 2017 to describe training components that have no replacement. Enrolments in training components and statements of attainment or qualifications issued before 13 June 2017 are valid. For any components marked as deleted after 13 June 2017, the applicable transition/teach-out periods apply.
https://shop.standards.govt.nz/catalog/3806%3A2006%28NZS%7CAS%29/view
Provides guidance on the principles of effective management of an organisations compliance with its legal obligations, as well as any other relevant obligations such as industry and organisational standards, principles of good governance and accepted community and ethical norms.
https://www.aph.gov.au/~/media/Estimates/Live/economics_ctte/estimates/bud_0910/Treasury/answers/bet175_attach.ashx
Standard AS 4269-1995 on complaints handling (Corporations regulations 7.6.02(1) and 7.9.77(1)). 10 Australian Standard AS 4269-1995 has since been superseded by Australian Standard AS ISO 10002-2006. We understand that the Government intends to replace the reference to AS 4269-1995 with AS ISO 10002-2006 in the Corporations regulations this year.
https://www.standards.org.au/about/what-we-do
Incubator The Standards Australia Incubator is a sandpit for playing with new ideas and testing concepts. It’s a place for you to share your vision of how we could develop standards better and how they could add greater value to Australian society by being delivered in more user focused ways.
http://www.consumeraction.org.au/wp-content/uploads/2012/04/Addressing-the-concept-of-fairness.pdf
Addressing the Concept of Fairness: the new touchstone in the regulation of fees? Gerard Brody, Deputy Director – Policy & Campaigns, Consumer Action Law Centre ... 4269–1995, 8 which provides a number of essential elements of an effective complaints handling system, including fairness. 9 In this context, ...
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