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https://www.standards.org.au/standards-catalogue/sa-snz/publicsafety/ob-009
Standards Australia is committed to maintaining a contemporary and relevant catalogue of Australian Standards® which add to the net benefit of the Australian community. The Aged Standards Review is one of the ways in which Standards Australia gives effect to that commitment.
https://www.apra.gov.au/apras-complaints-handling-standards
Commonwealth Ombudsman's Better Practice Guide to Complaint Handling. Complainants can expect the following specific standards, based on the Australian Standard on Customer Satisfaction – Guidelines for complaints handling in organisations ISO 10002:2004: Commitment: APRA staff will provide an efficient and fair resolution of complaints at all levels. APRA acknowledges the right to …
https://www.complispace.com.au/blog/financial-services-updates/two-new-10002-complaints-handling-standards-now-thats-confusing/
Mar 25, 2015 · Standards Australia produces standards for Australian industries, which are often adopted and mandated by regulators. Standards Australia has a policy of adopting International Standards wherever possible, hence why the international standard was adopted in …
https://www.saiglobal.com/PDFTemp/Previews/OSH/AS/AS10000/10000/10002-2006.pdf
ii PREFACE. This Standard was prepared by the Standards Australia Committee OB-009, Complaints Handling to supersede AS 4269—1995, Complaints handling. The objective of this Standard is to provide guidance on complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement.
https://www.ombudsman.gov.au/__data/assets/pdf_file/0020/35615/Better-practice-guide-to-complaint-handling.pdf
6 COMMONWEALTH OMBUDSMAN BETTER PRACTICE GUIDE COMPLAINT HANDLING. 1.2 CommItmEnt. Staff commitment at all levels in an agency is essential to effective complaint handling The following table sets out the nature of the commitment expected from staff and the way that commitment should be implemented.
https://infostore.saiglobal.com/en-us/Standards/AS-NZS-10002-2014-111525_SAIG_AS_AS_233283/
Provides guidance on complaint handling within an organization, including the planning, design, operation, maintenance and improvement of a complaint handling system.
https://www.accc.gov.au/speech/the-essential-elements-of-complaint-handling-a-discussion-of-the-australian-standard-on
Complaints handling, particularly in the context of charters The essential elements of complaint handling: A discussion of the Australian Standard on Complaints ( PDF 112.38 KB DOC 48.5 KB )
https://www.saiglobal.com/PDFTemp/Previews/OSH/As/as4000/4200/4269.PDF
STANDARDS AUSTRALIA Australian Standard Complaints handling SECTION 1 S COPE AND PURPOSE 1.1 SCOPE This Standard sets out the essential elements for the management of complaints from inception to satisfaction or final determination, as the case may be, irrespective of the nature of the complaint or the size of the organization receiving the complaint.
https://www.standards.org.au/standards-catalogue/sa-snz/publicsafety/ob-009/as--iso--10002-2006
Standards Australia is committed to maintaining a contemporary and relevant catalogue of Australian Standards® which add to the net benefit of the Australian community. The Aged Standards Review is one of the ways in which Standards Australia gives effect to that commitment.
https://shop.standards.govt.nz/catalog/10002:2014(AS%7CNZS)/scope
STANDARDS AUSTRALIA/STANDARDS NEW ZEALAND Australian/New Zealand Standard Guidelines for complaint management in organizations 1 SCOPE This Standard provides guidance on complaint management within an organization, including the planning, design, operation, maintenance and improvement of the organization’s complaint management system.
http://www.disability.wa.gov.au/Global/Publications/Reform/My%20Way/australian_standards_guiding_principles.doc
A summary of the Australian Complaint Handling Standard AS ISO 100002-2006. COMPLAINTS HANDLING - GUIDING PRINCIPLES . BASED ON AUSTRALIAN and INTERNATIONAL STANDARDS. 1. VISIBILITY . Information about how and where to complain should be well. publicised to customers, personnel and other interested parties. ...
https://www.accc.gov.au/system/files/The%20essential%20elements%20of%20complaint%20handling.pdf
The essential elements of complaint handling: A discussion of the Australian Standard on Complaints Handling (AS4269) by Bill Dee Chair Drafting Committee of the Australian Standard on Complaint Handling Wednesday 26 March 1997 Today I want to talk about complaints handling, particularly in the context of charters.
http://www.legislation.gov.uk/uksi/2008/1898/contents/made
These Regulations prescribe standards for the handling of consumer complaints by regulated providers and for the supply of information to consumers about the prescribed standards and levels of compliance with those standards.
https://www.legislation.gov.au/Details/F2018L00727
Jun 07, 2018 · Standards/Other as made: ... The Australian Communications and Media Authority determines the following industry standard under subsection 125AA(1) ... minimum requirements for consumer complaints handling means the minimum requirements for the handling of consumer complaints set out in sections 8, 9 and 10.
https://www.iso.org/standard/65712.html
The complaints-handling process described is suitable for use as one of the processes of an overall quality management system. ISO 10002:2014 is not applicable to disputes referred for resolution outside the organization or for employment-related disputes. It is also intended for use by organizations of all sizes and in all sectors.Category: w
https://www.dhhs.tas.gov.au/disability/publications/general/dcs_good_practice_guide_and_self-audit_tool/chapter_5_-_what_you_need_to_consider_in_having_an_effective_process_for_resolving_complaints/5.2._international_and_australian_standards_of_complaint_handling
Australian and International standards have been developed which provide useful guidance on the development and implementation of an effective and efficient complaints handling process. These standards recognise that effective complaints handling can result in service improvements, as well as improving the reputation of an organisation.
https://www.acma.gov.au/complaints
Complaints You can complain to us about topics we regulate such as online gambling, spam and cabling. Please read more about what you can and can't complain about and what you need to do before you complain to us.
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