Belfast Trust Complaints Policy

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Tell us what you think - belfasttrust.hscni.net

    http://www.belfasttrust.hscni.net/contact/Complaints.htm
    Tell us what you think. In Belfast Trust we want you to experience the best possible health and social care. Telling us what you think of the services you have received is important as it can help confirm what we are doing well, and identify areas that need improvement.

Policies and Procedures A-Z

    http://www.southerntrust.hscni.net/about/1604.htm
    The Trust's A-Z of policies and procedures are published in portable document format (PDF) and range in size from 80KB to 415KB: Absconding Patient Procedure. Administration of Intravenous Fluids & Medicines in Neonates Policy. Admission, assessment and discharge policy for children and young people with safeguarding concerns

Belfast Health and Social Care Trust Complaints Resolver

    https://www.resolver.co.uk/companies/belfast-health-and-social-care-trust-complaints
    Belfast Health and Social Care Trust provides Using Resolver, you can submit an issue about 2 services offered by Belfast Health and Social Care Trust. Your case will be sent to the correct person or team at Belfast Health and Social Care Trust and escalated at the correct times, to the correct person, if required.

Complaints - setrust.hscni.net

    http://www.setrust.hscni.net/contact/2118.htm
    Although you have the right to approach the Ombudsman at any time, she will not usually take on a case which has not first been through the Complaints Procedure. Further information on the services of the Ombudsman is available by contacting: Northern Ireland Public Services Ombudsman Freepost NIPSO BELFAST Freephone: (0800) 34 34 24

Raising a concern or making a complaint about health services

    https://www.nidirect.gov.uk/articles/raising-concern-or-making-complaint-about-health-services
    Raising a concern or making a complaint about health services. ... Health and Social Care Trust Complaints Managers can provide you with help and information on how to raise a concern or make a complaint about health and social care services provided by the Trust or commissioned by the Trust from regulated establishments and agencies or ...

How NI health care bodies say they deal with complaints ...

    https://www.thedetail.tv/articles/how-ni-health-care-bodies-say-they-deal-with-complaints
    Jun 08, 2016 · "A significant number of complaints referred to the ombudsman regarding The Southern Trust are not upheld." THE BELFAST TRUST: "During April 15 to March 16, 0.46% (8 cases) of formal complaints received by Belfast Trust were referred to the ombudsman.

Complaints - Health and Social Care in Northern Ireland

    http://www.hscbusiness.hscni.net/information/1706.htm
    Complaints. Complaints Procedure. This section tells you how complaints are dealt with, provides the Policy and a summary analysis of complaints received. The Policy is designed to make it easier for the general public, and others, to obtain a response to their concerns in an open and constructive manner.

Complaints, comments and compliments - Belfast City Council

    http://www.belfastcity.gov.uk/contact/feedback.aspx
    Complaints, comments and compliments policy. For more information on how we deal with complaints, comments and compliments, please read our policy. ... someone you trust or a voluntary agency. Anonymous complaints. We treat all complaints against us in the strictest confidence. It is your right to complain. ... As a customer of Belfast City ...

Medicines Management Policy - southerntrust.hscni.net

    http://www.southerntrust.hscni.net/pdf/MedicinesManagementPolicy.pdf
    1.1 The DHSS&PS Controls Assurance Medicines Management Standard (Safe and Secure handling of Medicines) 2005 requires Trusts to have a medicines management policy. The policy must be approved by the Trust Board, reviewed and reported on annually, using …

The Belfast Trust's Complaints Procedure - A Sign Language ...

    https://www.youtube.com/watch?v=QLywpQ1eFxE
    Jul 09, 2013 · A Guide on How to Complain

POLICY FOR THE MANAGEMENT OF COMPLAINTS

    http://www.hscboard.hscni.net/download/PUBLICATIONS/COMPLAINTS/HSCB-Policy-for-the-management-of-complaints-October-2017.pdf
    1.3 This policy deals with complaints about care or treatment, or about issues relating to the provision of health and social care. Complaints may, therefore, be raised about services provided by: The Health and Social Care Board (HSC Board) o Commissioning and purchasing decisions (for individuals); Family Practitioner Services (FPS).

Revealed: Northern Ireland health trusts which received ...

    https://www.belfasttelegraph.co.uk/news/northern-ireland/revealed-northern-ireland-health-trusts-which-received-the-most-complaints-37087376.html
    Jul 06, 2018 · Of these complaints issues, more than a third were made about issues affecting the Belfast HSC Trust. Here is how complaint issues broke down across the different trust areas: Belfast HSC Trust ...

School complaints procedures: guidance for schools - GOV.UK

    https://www.gov.uk/government/publications/school-complaints-procedures
    Jan 06, 2016 · Best practice guidance for school complaints procedures 2019. HTML. Model complaints procedure. ODT, 35.4KB. This file is in an OpenDocument format Model policy for managing serial and ...

Belfast Trust patient recall: Call for widening of review ...

    https://www.belfasttelegraph.co.uk/news/health/belfast-trust-patient-recall-call-for-widening-of-review-to-include-pre-2016-complaints-36871951.html
    Pressure is growing on the Belfast Health Trust to provide answers after it emerged that serious complaints had been made about Dr Michael Watt years before officials decided to review his work.

WRAPAROUND UNITS POLICY AND PROCEDURE BOOKLET …

    https://www.sleepyhollowgroup.com/app/uploads/2019/10/Sleepy-Hollow-Group-BHSCT-Policy-booklet-1920.pdf
    wraparound units policy and procedure booklet 2019/2020 belfast hsct units in accordance with children’s order (ni) 1978 sleepy hollow group – wraparound units belfast hsc trust areas

Complaints, Comments and Compliments Western Health ...

    https://westerntrust.hscni.net/contact-us/complaints-comments-and-compliments/
    We also have translated versions of our Complaints leaflet in Latvian, Polish, Chinese Cantonese, Chinese Mandarin, Lithuanian and Portuguese and a version for people with a Learning Disability (Makaton Version). Read more about our performance dealing with complaints in out annual reports: Western Trust 2015/16 Complaints Annual Report

Welcome to the South Eastern Health and Social Care Trust ...

    http://www.setrust.hscni.net/
    Provides a mix of both acute hospital services and community health and social services. Formed from an amalgamation of the former Ulster Community and Hospitals Trust and Down Lisburn Trust and covers the government districts of Newtownards, Down, North Down and Lisburn.

Complaint policy and procedure Equality and Human Rights ...

    https://www.equalityhumanrights.com/en/complaint-policy-and-procedure
    We treat as a complaint any expression of dissatisfaction with our service which calls for a response. We listen to your complaints, treat them seriously, and learn from them so that we can continuously improve our service. Download our complaints policy and procedure. Courtesy and respect



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