British Rail Complaints Form

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National Rail Enquiries - Comment or Complaints About a ...

    https://www.nationalrail.co.uk/contact/feedback/77662.aspx
    The gateway to Britain's National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information. ... There are some complaints that the Rail Ombudsman will not be able to look into, for example if it is about the way one of our services ...

Start a Complaint - Rail Ombudsman

    https://www.railombudsman.org/making-a-complaint/start-a-complaint/
    rail ombudsman customer complaints. rail ombudsman customer complaints. Cymraeg; Accessibility; ... The quickest way to start a complaint is to fill out our online form. This allows you to: ... We can also let you know how to complain to us if you need translation services or British …

Making a complaint about rail services nidirect

    https://www.nidirect.gov.uk/articles/making-complaint-about-rail-services
    Registering your complaint. If you have a complaint about a rail service or journey, the first step is to contact Translink who operate the line, train or station. Try to contact someone as soon as possible, either by: speaking to a staff member onboard the train; speaking to a member of staff at your departure or destination station

Complaints Chiltern Railways

    https://www.chilternrailways.co.uk/transparency/complaints
    Find out how Chiltern Railways monitor and deal with customer complaints. You can also find information about how to make a complaint.

National Rail Enquiries

    https://www.nationalrail.co.uk/209242.aspx
    Please see our Frequently Asked Questions for more detailed information about your rights and for individual train company policies.. Delay Repay. Delay Repay is a nationwide scheme that makes it easier for you to get compensation for delayed rail journeys. If you are delayed when you travel on a participating National Rail service*, you can claim Delay Repay.

National Rail Enquiries - Compensation for Delays

    https://www.nationalrail.co.uk/times_fares/ticket_types/121354.aspx
    Most claims can be made by obtaining a form from a staffed station, enclosing the ticket and posting whilst often this can also be done online by attaching a scan of the ticket. Some Train Companies even allow Season Ticket holders to register their ticket online to make future claims quicker and easier.

Contact us - Network Rail - Network Rail – Network Rail

    https://www.networkrail.co.uk/communities/contact-us/
    Contact and enquiry progress tracking. We have a number of ways in which you can get in touch with us: Call our 24/7 national helpline on 03457 11 41 41; Use our live chat service Use our online contact form Write to us – Network Rail: 1 Eversholt Street, London, NW1 2DN

Customer Relations - scotrail.co.uk

    https://www.scotrail.co.uk/form/customer-relations
    Please complete this form to tell us what you think or to ask us a question. For urgent enquiries, please contact us on 0344 811 0141. To report safety issues, please use Help Points, speak to rail staff, or call us between 7am and 10pm on 0344 811 0141 (option 3). Outwith these hours please call 0141 335 5240.

Delay Repay Train Delay Great Western Railway

    https://www.gwr.com/help-and-support/refunds-and-compensation/delay-repay
    From 1 April 2019 GWR has introduced the Delay Repay compensation scheme for passengers holding single, return and weekly tickets. If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more, whatever the cause.

Home - Rail Ombudsman

    https://www.railombudsman.org/
    The Rail Ombudsman is an independent, not-for-profit organisation. We offer a free, expert service to help sort out unresolved customer complaints about service providers within the rail industry.

Can I claim compensation for train delays and cancellations?

    https://www.which.co.uk/consumer-rights/advice/can-i-get-compensation-for-train-delays-and-cancellations
    The Rail Ombudsman is a free and independent service that investigates complaints about train companies. All major train operators in the UK that have franchise agreements with the Department for Transport must abide by any ombudsman decision. Transport for London doesn't fall into the ombudsman's scope.

National Rail Enquiries - National Rail Stations

    https://www.nationalrail.co.uk/stations_destinations/?stnq=
    The gateway to Britain's National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information.

Make a Complaint Online Complaint Form South Western ...

    https://www.southwesternrailway.com/contact-and-help/complaints
    There is always somebody over the phone between 06:00 and 22:00 who can update you on the status of your complaint. We want to improve our complaints handling to help us offer you a better service. If you are unhappy with our response, you can go to the Rail Ombudsman who will assist you further. https://www.railombudsman.org

Contact Us Form South Western Railway

    https://www.southwesternrailway.com/contact-and-help/contact-us-form
    Subject to availability, selected South Western Railway routes only. Advance Purchase tickets must be purchased before 23:59 on the day prior to travel. Due to the limited availability, book early to avoid disappointment. ^Nectar Terms and Conditions apply . **2FOR1 Terms and Conditions apply.

Train Delays and Ticket Refunds - Which? Consumer Rights

    https://www.which.co.uk/consumer-rights/l/train-delays
    Whether you were travelling for leisure or work, you have the right to a refund or compensation for a train delays or cancellation experienced on your journey. Can I get compensation for Eurostar delays or cancellations? If your Eurostar train is delayed or cancelled, the rules are different compared with British rail …

RailUK Forums

    https://www.railforums.co.uk/
    Feb 24, 2020 · The biggest forum for discussion of all topics concerning railways in the UK. From advice on fares, to high speed rail, days out and more!

Northern Rail Complaints - complaintsdepartment.co.uk

    https://www.complaintsdepartment.co.uk/northern-rail/
    Northern Rail is the main train operator in the North of England and is a British train operating company owned by Serco-Abellio. Northern runs a mix of commuter rural and some longer-distance services around Cheshire, County Durham, Cumbria, Greater Manchester, Lancashire, Merseyside, Northumberland, Teesside, Tyne and Wear and Yorkshire.Location: FREEPOST RLSL-ABEC-BGUU Leeds LS1 4DY



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