We collected information about British Rail Complaints Dept for you. There are links where you can find everything you need to know about British Rail Complaints Dept.
https://www.nationalrail.co.uk/contact/feedback/77662.aspx
Rail Ombudsman. If you are not happy with the response from the Train Company or station operator, you can to appeal to the Rail Ombudsman. The Rail Ombudsman is there to help resolve ongoing complaints between rail service providers and their customers. It’s free to use their services, and they are independent of the rail industry.
https://www.complaintsdepartment.co.uk/first-scotrail/
First ScotRail. Abellio ScotRail is the national train operating company of Scotland, owned by and operated by Abellio, a subsidiary of Nederlandse Spoorwegen, which has been running the ScotRail franchise since 1 April 2015.
https://www.complaintsdepartment.co.uk/northern-rail/
Northern Rail is the main train operator in the North of England and is a British train operating company owned by Serco-Abellio. Northern runs a mix of commuter rural and some longer-distance services around Cheshire, County Durham, Cumbria, Greater Manchester, Lancashire, Merseyside, Northumberland, Teesside, Tyne and Wear and Yorkshire.Location: FREEPOST RLSL-ABEC-BGUU Leeds LS1 4DY
https://www.nationalrail.co.uk/56904.aspx
Contact National Rail - use this page to find out how to get in touch with National Rail contacts via phone, email and post, we are available to help you
https://www.nidirect.gov.uk/articles/making-complaint-about-rail-services
Making a complaint about rail services. Do you have a complaint about a rail service, station or train? Find out how to register your complaint and what to do if you are not happy with the outcome. ... Complaints (Consumer Council for Northern Ireland website)
https://www.transportfocus.org.uk/advice-and-complaints/complaining-about-your-train-journey/
Taking rail complaints further; Bus complaints; Complaining about your train journey. Contact the company involved. If you have a complaint about the railway or the service you have received from a train company then you should contact the company involved. Most complaints can be resolved by dealing directly with the company responsible.
https://www.southwesternrailway.com/contact-and-help/complaints
We take complaints seriously. We investigate them fully and will get back to you as soon as we can. We are committed to responding within 20 working days and continue to work on reducing this timescale. Our Complaint Handling Procedure sets out full details of our commitment to customers who choose to comment about our service.
https://www.networkrail.co.uk/communities/contact-us/
Contact and enquiry progress tracking. We have a number of ways in which you can get in touch with us: Call our 24/7 national helpline on 03457 11 41 41; Use our live chat service Use our online contact form Write to us – Network Rail: 1 Eversholt Street, London, NW1 2DN
https://www.chilternrailways.co.uk/transparency/complaints
Find out how Chiltern Railways monitor and deal with customer complaints. You can also find information about how to make a complaint.
https://www.greateranglia.co.uk/about-us/our-performance/customer-complaints
Greater Anglia is committed to providing a customer complaint procedure that meets the needs and expectations of all its customers. We recognise that customer feedback is essential to continuously improve our business, and your experience when you travel with us and welcome as well as act on the feedback we receive.
https://www.cn.ca/en/contact-us
Public Inquiries To learn about CN's involvement in the community or what it is like to live near the railway, email Public Inquiries. 1-888-888-5909
https://www.gov.uk/government/organisations/department-for-transport
What the Department for Transport does We plan and invest in transport infrastructure to keep the UK on the move. DfT is a ministerial department, supported by 24 agencies and public bodies .
https://orr.gov.uk/contact-us
Complaints about us. We aim to provide an efficient and helpful service. However, if you are unhappy with the service you have received, please complain in writing to the Customer Correspondence Team.. Your complaint will be acknowledged and forwarded to the relevant ORR director, who will investigate.
https://www.scotrail.co.uk/about-scotrail/contact-us/customer-complaints-handling-procedure
There are some complaints that the Rail Ombudsman won’t be able to look into (for example, if it’s about industry policy, the way one of our services has been designed, or something that happened before the Rail Ombudsman service was established). If that’s the case, they’ll contact you to let you know.
https://en.wikipedia.org/wiki/British_Rail
British Railways (BR), which from 1965 traded as British Rail, was the state-owned company that operated most of the overground rail transport in Great Britain between 1948 and 1997. It was formed from the nationalisation of the "Big Four" British railway companies and lasted until the gradual privatisation of British Rail, in stages between 1994 and 1997.Headquarters: London, United Kingdom
https://www.greatnorthernrail.com/help-and-support/contact-us/complaints-handling-procedure
Download our complaints handling procedure (pdf) If you’re unhappy with our response. Please give us the opportunity to try to resolve your complaint. If you’re unhappy with the response you receive, you have the right to appeal to the Rail Ombudsman. The Rail Ombudsman is there to help resolve on going complaints between us and our passengers.
https://www.resolver.co.uk/companies/trainline-complaints/contact-details
Trainline complaints. Contact Trainline customer service Resolver can help you send your complaints to Trainline, It’s quick, simple and totally free ... Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer …
https://www.gov.uk/government/news/government-announces-root-and-branch-review-of-rail
former British Airways chief executive Keith Williams to lead major review of rail industry, supported by an expert challenge panel; review to look at the structure of the whole rail industry ...
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