We collected information about British Rail Complaints for you. There are links where you can find everything you need to know about British Rail Complaints.
https://www.nationalrail.co.uk/contact/feedback/77662.aspx
Rail Ombudsman. If you are not happy with the response from the Train Company or station operator, you can to appeal to the Rail Ombudsman. The Rail Ombudsman is there to help resolve ongoing complaints between rail service providers and their customers. It’s free to use their services, and they are independent of the rail industry.
https://www.railombudsman.org/making-a-complaint/start-a-complaint/
rail ombudsman customer complaints. We may request cookies to be set on your device. We use cookies to let us know when you visit our websites, how you interact with us, to enrich your user experience, and to customize your relationship with our website.
https://www.nationalrail.co.uk/stations_destinations/?stnq=
Oct 22, 2019 · Look up helpful information on specific National Rail stations before you travel, using the station name or its 3-character code. Enter station name or 3-character code. Station / code . Search . Getting to/from the station - bike and car parking, bus, tram, metro and taxi information.
https://www.nidirect.gov.uk/articles/making-complaint-about-rail-services
Making a complaint about rail services. Do you have a complaint about a rail service, station or train? Find out how to register your complaint and what to do if you are not happy with the outcome. ... Complaints (Consumer Council for Northern Ireland website)
https://www.networkrail.co.uk/communities/contact-us/
Contact and enquiry progress tracking. We have a number of ways in which you can get in touch with us: Call our 24/7 national helpline on 03457 11 41 41; Use our live chat service Use our online contact form Write to us – Network Rail: 1 Eversholt Street, London, NW1 2DN
https://www.transportfocus.org.uk/advice-and-complaints/complaining-about-your-train-journey/
Tips for making a complaint. You will need to contact the right rail company first. National Rail Enquiries gives a list of all the train operating companies.The National Rail Enquiries journey planner can also tell you which train company you need to complain to and provides their contact details.. If your complaint concerns a station then you will need to know who manages it.
https://www.greateranglia.co.uk/about-us/our-performance/customer-complaints
Greater Anglia is committed to providing a customer complaint procedure that meets the needs and expectations of all its customers. We recognise that customer feedback is essential to continuously improve our business, and your experience when you travel with us and welcome as well as act on the feedback we receive.
https://orr.gov.uk/rail/licensing/licensing-the-railway/complaints-handling-procedures
This webpage provides information on complaints handling procedures and is aimed at train and station operators. Information specifically for passengers on making a complaint is also available.. Proposals to introduce an Alternative Dispute Resolution (ADR) scheme in the rail sector will require changes to rail companies' Complaints Handling Procedures (CHPs).
https://www.complaintsdepartment.co.uk/northern-rail/
Northern Rail is the main train operator in the North of England and is a British train operating company owned by Serco-Abellio. Northern runs a mix of commuter rural and some longer-distance services around Cheshire, County Durham, Cumbria, Greater Manchester, Lancashire, Merseyside, Northumberland, Teesside, Tyne and Wear and Yorkshire.Location: FREEPOST RLSL-ABEC-BGUU Leeds LS1 4DY
https://www.thetrainline.com/train-companies/british-rail
British Railways was the state-owned company responsible for most overground rail transport in Britain from 1948 to 1997. Trading as British Rail from 1965, the company was privatised between 1994 and 1997 and was succeeded by National Rail. The double arrow logo is still used by National Rail in their brand to this day.
https://www.southwesternrailway.com/contact-and-help/complaints
We take complaints seriously. We investigate them fully and will get back to you as soon as we can. We are committed to responding within 20 working days and continue to work on reducing this timescale. Our Complaint Handling Procedure sets out full details of our commitment to customers who choose to comment about our service.
http://www.complaints-number.co.uk/national-rail/
National Rail does not deal with these issues on their behalf. Otherwise, you can call on weekdays to make complaints about National Rail itself. These could be to do with the website or the information provided by National Rail. National Rail does not decide train schedules or ticket prices but does take all customer feedback into account.
https://www.railombudsman.org/contact-us/
rail ombudsman customer complaints. We may request cookies to be set on your device. We use cookies to let us know when you visit our websites, how you interact with us, to enrich your user experience, and to customize your relationship with our website.
https://www.transportfocus.org.uk/advice-and-complaints/rail-complaints/
Taking rail complaints further. What are your next steps? Have you complained to the train company? ... before Transport Focus or The Rail Ombudsman can get involved. If you haven’t received a response from the train company, it is worth checking that they received your complaint. If there is a delay in their response this may be due to a ...
https://en.wikipedia.org/wiki/British_Rail
British Railways (BR), which from 1965 traded as British Rail, was the state-owned company that operated most of the overground rail transport in Great Britain between 1948 and 1997. It was formed from the nationalisation of the "Big Four" British railway companies and lasted until the gradual privatisation of British Rail, in stages between 1994 and 1997.Headquarters: London, United Kingdom
https://www.scotrail.co.uk/about-scotrail/contact-us/customer-complaints-handling-procedure
There are some complaints that the Rail Ombudsman won’t be able to look into (for example, if it’s about industry policy, the way one of our services has been designed, or something that happened before the Rail Ombudsman service was established). If that’s the case, they’ll contact you to let you know.
https://www.complaintsdepartment.co.uk/southern-rail/
Southern Rail. Southern operates train services between London, Surrey and Sussex, as well as services to Gatwick and Brighton, and along the South Coast. Southern Rail complaints contacts. Visit Customer Services. Call Customer Services on 03451 27 29 20. Email Customer Services on [email protected]: PO Box 10240 ASHBY-DE-LA-ZOUCH LE65 9EB
https://www.greatnorthernrail.com/help-and-support/contact-us/complaints-handling-procedure
Download our complaints handling procedure (pdf) If you’re unhappy with our response. Please give us the opportunity to try to resolve your complaint. If you’re unhappy with the response you receive, you have the right to appeal to the Rail Ombudsman. The Rail Ombudsman is there to help resolve on going complaints between us and our passengers.
https://www.manchestereveningnews.co.uk/news/greater-manchester-news/northern-rail-complaint-train-how-14684905
May 21, 2018 · Northern Rail say they will give a full and fair investigation to any comments and complaints they receive. The complaint will sometimes be escalated if: …
Searching for British Rail Complaints information?
To find needed information please click on the links to visit sites with more detailed data.
