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https://help.cbp.gov/s/complaints
My complaint is related to my experience arriving in or departing from the United States My complaint is related to my experience with a U.S. Customs and Border Protection Officer at an airport, seaport or land border port of entry My complaint is related to my experience with an agent while traveling through an interior U.S. Border Patrol Checkpoint My complaint is related to my experience at ...
https://www.cbp.gov/travel/customer-service/handle-complaints
U.S. Customs and Border Protection currently has in place four primary programs to address and respond to customer complaints and compliments. They are the Passenger Service Representatives, Comment Cards, CBP INFO Center, and a program where port directors and supervisors personally respond to telephone and verbal complaints.
https://www.cbp.gov/about/eeo-diversity/complaint-process
The complaint must be sufficiently precise to describe the actions or practices, which form the basis of the complaint. To file a complaint of discrimination, a person may use the DHS Formal Complaint Form, which will be provided if a NORTF is issued. Use of the DHS form is not required, but is recommended.
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https://www.dhs.gov/sites/default/files/publications/DHS%20Complaint%20Avenues%20Guide_April%202015.pdf
4 Alternative Filing Options: As an alternative to filing a complaint to the OIG, complaints involving U.S. Immigration and Customs Enforcement (ICE) or U.S. Customs and Border Protection (CBP) employees can be sent to the Joint Intake Center
https://www.dhs.gov/publication/file-civil-rights-complaint
Aug 11, 2015 · If you wish to file a complaint with CRCL without using the optional complaint form, please provide a detailed written description of the pertinent events via email, fax, phone, or postal mail. (Please note that e-mailing your correspondence to [email protected] is the fastest way to reach CRCL, but is not required.)
https://eallegations.cbp.gov/Home/Index2
Thank you for visiting the U.S. Customs and Border Protection e-Allegations portal. Here you can report on suspected violations of U.S. Customs Law and related illicit trade activities. In filing your allegations, please be as specific, detailed, and concise as possible to help expedite your complaint.
https://www.oig.dhs.gov/hotline
Assignment of a Complaint Number, and notification of such assignment, is not an indication your complaint will be investigated by the DHS OIG or any other applicable investigative body. If you cannot use the DHS OIG Online Allegation Form, please file your allegation by: U.S. Mail: DHS Office of Inspector General/MAIL STOP 0305 Attention: Hotline
https://www.flyertalk.com/forum/checkpoints-borders-policy-debate/1684275-complaint-against-cbp-worthwhile-not.html
Checkpoints and Borders Policy Debate - Complaint against CBP - worthwhile or not? - I arrived at BOS last night - upon getting to the baggage claim I turned on my phone as I was waiting a call from my ride. My phone rang as I was walking to the desk where you show your Global Entry receipt. I answered - …
https://immigrationforum.org/article/department-homeland-security-complaint-process/
Jul 05, 2011 · The new CBP process includes a response mechanism that is not apparent with the JIC. In addition, if you file directly with CBP and the complaint falls within the jurisdiction of the JIC, your complaint will be transferred there and you will be notified by CBP. Q: Where can I find more information and submit my complaint?
https://www.americanimmigrationcouncil.org/litigation/foia-seeks-information-regarding-cbp-responses-complaints-officer-abuse
Records used by CBP to inform the public, including individuals apprehended or detained by CBP, about the process of filing a complaint against CBP or its personnel. The Council filed suit when CBP failed to respond to an October 2, 2015 FOIA request. Eight months after the Council filed a FOIA request, CBP still had provided no response.
https://www.opm.gov/our-inspector-general/hotline-to-report-fraud-waste-or-abuse/complaint-form/
By using this form to submit your complaint via the internet, you acknowledge that your privacy is not guaranteed and that you are doing so at your own risk. If you are not comfortable submitting your complaint through the internet, we recommend that you submit your complaint by letter or telephone.
https://www.americanimmigrationcouncil.org/research/still-no-action-taken-complaints-against-border-patrol-agents-continue-go-unanswered
For instance, complaints could only be filed in English until 2015. On April 29 of that year, CBP made a Spanish-language complaint form available, yet the agency did not announce its capacity to process complaints in Spanish until eight months later, on December 28, 2015.
https://www.cbsa-asfc.gc.ca/contact/com-eng.html
Oct 10, 2019 · Please send us your compliments, comments or complaints, in the official language (English or French) of your choice, through the feedback form below. Note: If you have a general question for the CBSA, and not a compliment, comment or complaint, please refer to …
http://www.gray-robinson.com/uploads/files/2016%20GTEC%20Presentation%20Atlanta.pdf
CBP Procedures CBP Form 28 CBP Form 29 (proposed) CBP Form 29 (final) Protest by Importer Denial of Protest by CBP Monetary Penalty by CBPAgainst Importer Failure to Pay Penalty by Importer Referral by CBP Chief Counsel to DOJ Filing of Complaint Against Importer in …
https://www.oig.dhs.gov/taxonomy/term/1
Dec 20, 2019 · This occurred because CBP lacks an official policy requiring standard workplace practices for handling fentanyl and safeguarding personnel against exposure. In addition, CBP does not require mandatory training for its staff to provide an understanding of the hazards of fentanyl and methods to combat accidental exposure.
http://ij.org/wp-content/uploads/2018/05/FILED-Complaint-Houston-CBP-Forfeiture-5-3-18.pdf
COMPLAINT FOR RETURN OF PROPERTY AND CLASS-WIDE AND INDIVIDUAL ... This Complaint is filed against CBP, Kevin McAleenan acting in his official ... Venue is proper in the United States District Court for the Southern District of Texas under 28 U.S.C. §§ 1391(b)(2) and 1391(e)(1)(B), as well as Federal Rule of Criminal ...
https://www.justice.gov/usao-nj/pr/three-customs-and-border-protection-officers-charged-assaulting-fellow-officers-newark
Sep 13, 2017 · “DHS OIG takes very seriously allegations such as those in today’s complaint and works tirelessly to conduct a thorough and impartial investigation.” According to the complaint: Catota, Perez, and Papagni were employed as CBP officers at Newark Liberty International Airport and were assigned to the Passenger Enforcement Rover Team (PERT).
https://www.eeoc.gov/federal/reports/fsp2009/dhs.cfm
DHS agreed to pay a total of $2,863,210 plus other benefits for 228 complaint closures through settlement agreements, final agency decisions, and final agency orders fully implementing AJ decisions. For complaint closures with monetary benefits, the average award was $12,558.
https://www.acluaz.org/sites/default/files/documents/DHS%20Complaint%20re%20CBP%20Abuse%20of%20UICs.pdf
Department of Homeland Security 245 Murray Lane, SW ... Department of Homeland Security 245 Murray Lane, SW Washington, DC 20528 RE: Systemic Abuse of Unaccompanied Immigrant Children by U.S. Customs and Border Protection ... approximately one in four children included in this complaint reported some form of physical abuse, including sexual ...
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