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https://help.cbp.gov/s/complaints
My complaint is related to my experience arriving in or departing from the United States My complaint is related to my experience with a U.S. Customs and Border Protection Officer at an airport, seaport or land border port of entry My complaint is related to my experience with an agent while traveling through an interior U.S. Border Patrol Checkpoint My complaint is related to my experience at ...
https://www.cbp.gov/travel/customer-service/handle-complaints
U.S. Customs and Border Protection currently has in place four primary programs to address and respond to customer complaints and compliments. They are the Passenger Service Representatives, Comment Cards, CBP INFO Center, and a program where port directors and supervisors personally respond to telephone and verbal complaints.
https://www.cbp.gov/about/eeo-diversity/complaint-process
The formal complaint must be filed with CBP’s Complaints Management and Investigations Group at the address listed below, within 15 calendar days of receipt of the “Notice of Right to File a Discrimination Complaint (NORTF):" U.S. Customs and Border Protection
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https://www.flyertalk.com/forum/checkpoints-borders-policy-debate/1684275-complaint-against-cbp-worthwhile-not.html
Checkpoints and Borders Policy Debate - Complaint against CBP - worthwhile or not? - I arrived at BOS last night - upon getting to the baggage claim I turned on my phone as I was waiting a call from my ride. My phone rang as I was walking to the desk where you show your Global Entry receipt. I answered - …
https://eallegations.cbp.gov/Home/Index2
Thank you for visiting the U.S. Customs and Border Protection e-Allegations portal. Here you can report on suspected violations of U.S. Customs Law and related illicit trade activities. In filing your allegations, please be as specific, detailed, and concise as possible to help expedite your complaint.
https://www.dhs.gov/sites/default/files/publications/DHS%20Complaint%20Avenues%20Guide_April%202015.pdf
As an alternative to filing a complaint to the OIG, complaints involving U.S. Immigration and Customs Enforcement (ICE) or U.S. Customs and Border Protection (CBP) employees can be sent to the Joint Intake Center (JIC). Allegations of misconduct received by the JIC are screened by the OIG and, when warranted, are returned
https://www.oig.dhs.gov/sites/default/files/assets/2018-07/OIG-18-68-Jul18.pdf
complaint processes. led to inconsistent and subjective reviews. This DHS OIG HIGHLIGHTS Most Complaints about CBP’s Polygraph Program Are Ambiguous or Unfounded July 26, 2018 Why We Did This Audit In 2010, Congress required U.S. Customs and Border Protection (CBP) law enforcement applicants to receive a polygraph examination. whether CBP
https://immigrationforum.org/article/department-homeland-security-complaint-process/
Jul 04, 2011 · The new CBP process includes a response mechanism that is not apparent with the JIC. In addition, if you file directly with CBP and the complaint falls within the jurisdiction of the JIC, your complaint will be transferred there and you will be notified by CBP. Q: Where can I find more information and submit my complaint?
https://www.nwirp.org/wp-content/uploads/2020/02/CAIR-WA-v-CBP-and-DHS-Complaint.pdf
COMPLAINT - 1 Case No. 2:20-cv-217 NORTHWEST IMMIGRANT RIGHTS PROJECT 615 Second Avenue, Suite 400 Seattle, WA 98104 ... (CBP) refusal to reveal a directive issued to CBP officers to detain and interrogate Iranian-Americans, among others, upon returning to the United States. Despite detaining scores of Iranian-Americans
https://www.oig.dhs.gov/hotline
Report Corruption, Fraud, Waste, Abuse, Mismanagement or Misconduct. Downloadable Poster Version What is the DHS OIG Hotline? The Office of Inspector General (OIG) Hotline is a resource for Federal employees and the public to report allegations of employee corruption, civil rights and civil liberties abuses, program fraud and financial crimes, and miscellaneous criminal and non-criminal ...
https://www.acluaz.org/sites/default/files/documents/DHS%20Complaint%20re%20CBP%20Abuse%20of%20UICs.pdf
Department of Homeland Security 245 Murray Lane, SW ... Department of Homeland Security 245 Murray Lane, SW Washington, DC 20528 RE: Systemic Abuse of Unaccompanied Immigrant Children by U.S. Customs and ... agent. If a child was unable to identify the offending immigration official’s specific affiliation, the complaint references CBP.
https://www.dhs.gov/publication/dhscbppia-035-cbp-complaint-management-system-cms
Sep 16, 2016 · DHS/CBP/PIA-035 CBP Complaint Management System (CMS) CMS is a customer-service system designed to address a broad spectrum of complaints and comments voluntarily submitted by members of the public. Although these complaints and comments may involve any type of interaction with CBP, the majority of complaints and comments focus on travel, such ...
https://www.americanimmigrationcouncil.org/litigation/foia-seeks-information-regarding-cbp-responses-complaints-officer-abuse
Records used by CBP to inform the public, including individuals apprehended or detained by CBP, about the process of filing a complaint against CBP or its personnel. The Council filed suit when CBP failed to respond to an October 2, 2015 FOIA request. Eight months after the Council filed a FOIA request, CBP still had provided no response.
https://www.aclusandiego.org/wp-content/uploads/2020/01/2020-01-22-OIG-Complaint-1-FINAL-1.pdf
Jan 22, 2020 · 1 CBP is the largest law enforcement agency in the United States, with over 60,000 officers. Border Patrol is a subcomponent of CBP. Throughout this complaint, reference to CBP includes Border Patrol. 2 Unless otherwise noted, the abuses described here occurred in Border Patrol stations, although some of the
https://www.cbsa-asfc.gc.ca/contact/com-eng.html
Oct 10, 2019 · The main purpose is to resolve the complaint at this stage. Service Standard: The CBSA will aim to contact the client within 14 calendar days after a written complaint is received. Performance Target: 85%. Performance Result: The CBSA contacted …
https://www.usatoday.com/story/news/nation/2014/05/07/report-border-patrol-ignores-complaints-against-agents/8797309/
May 07, 2014 · Report: Border Patrol ignores complaints against agents. ... the investigation of that complaint by Customs and Border Protection's Office of Internal Affairs was …
https://www.cairflorida.org/newsroom/press-releases/720-cair-fl-files-10-complaints-with-cbp-after-the-agency-targeted-and-questioned-american-muslims-about-religious-and-political-views.html
(Tampa, FL - 1/18/2017) CAIR-Florida, the state's largest Muslim civil rights and advocacy organization announced the filing this week of 10 complaints with the U.S. Customs & Border Protection Agency (CBP), the Department of Homeland Security (DHS), and the Department of Justice (DOJ), reporting the systematic targeting of American-Muslim citizens for enhanced screening by CBP.5/5(1)
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