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https://www.cbp.gov/travel/customer-service/handle-complaints
U.S. Customs and Border Protection currently has in place four primary programs to address and respond to customer complaints and compliments. They are the Passenger Service Representatives, Comment Cards, CBP INFO Center, and a program where port directors and supervisors personally respond to telephone and verbal complaints.
https://help.cbp.gov/s/complaints
My complaint is related to my experience arriving in or departing from the United States My complaint is related to my experience with a U.S. Customs and Border Protection Officer at an airport, seaport or land border port of entry My complaint is related to my experience with an agent while traveling through an interior U.S. Border Patrol Checkpoint My complaint is related to my experience at ...
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https://www.cbp.gov/about/eeo-diversity/complaint-process
Regarding complaints against CBP, mediation may be requested at either the informal or formal stages. When mediation is elected during informal counseling, the counseling period is extended to 90 days. Informal EEO Complaint Process Resources: CBP EEO Regulatory Poster
https://www.flyertalk.com/forum/checkpoints-borders-policy-debate/1684275-complaint-against-cbp-worthwhile-not.html
Checkpoints and Borders Policy Debate - Complaint against CBP - worthwhile or not? - I arrived at BOS last night - upon getting to the baggage claim I turned on my phone as I was waiting a call from my ride. My phone rang as I was walking to the desk where you show your Global Entry receipt. I answered - …
https://complaintsweb.com/cbp.gov/
cbp.gov complaints and reviews. Contact Information., Phone number: +1 (313) 496-2155.Submit your complaint or review on cbp.gov.
https://www.americanimmigrationcouncil.org/research/still-no-action-taken-complaints-against-border-patrol-agents-continue-go-unanswered
“No action” was the outcome of many complaints against Border Patrol agents that alleged serious misconduct, such as running a person over with a vehicle, making physical threats, sexually assaulting a woman in a hospital, and denying medical attention to children. The number of complaints filed varied widely by location.
https://www.oig.dhs.gov/sites/default/files/assets/2018-07/OIG-18-68-Jul18.pdf
CBP Lacked Policies and Procedures for Addressing Complaints Although the majority of CBP’s complaints were ambiguous or unfounded, CBP did not have policies and procedures for addressing complaints. The extent of CBP’s review depended largely on factors such as whether the allegation would
https://www.dhs.gov/sites/default/files/publications/DHS%20Complaint%20Avenues%20Guide_April%202015.pdf
4 Alternative Filing Options: As an alternative to filing a complaint to the OIG, complaints involving U.S. Immigration and Customs Enforcement (ICE) or U.S. Customs and Border Protection (CBP) employees can be sent to the Joint Intake Center
https://immigrationforum.org/article/department-homeland-security-complaint-process/
Jul 05, 2011 · A: The CRCL reviews and addresses complaints involving abuses of civil rights and civil liberties by employees and officials of all of the Department of Homeland Security components, including Immigration and Customs Enforcement (ICE), Customs and Border Protection (CBP), the Transportation Security Administration, and other components ...
https://abcnews.go.com/US/complaints-border-officers-engaged-pattern-egregious-abuse-minors/story?id=49845697
Sep 14, 2017 · Complaints: Border officers engaged in pattern of 'egregious' abuse against minors Minors have filed hundreds of formal complaints of mistreatment.
https://www.cbsnews.com/news/complaints-about-border-employee-conduct-discrimination-increased-as-trump-took-office/
Apr 23, 2018 · Complaints and comments about employee conduct were up by 16 percent in the first six months of 2017, according to CBP. Discrimination complaints increased by 8 percent.
https://www.sandiegouniontribune.com/news/border-baja-california/sd-me-cbp-complaints-20170531-story.html
The agency said if Rios’ group shares with CBP any of the complaints in the report, they will be followed up on. It also said that travelers who believe they have been mistreated at airports, ...
https://www.oig.dhs.gov/taxonomy/term/1
Dec 20, 2019 · CBP’s Office of Field Operations (OFO) Fines Penalties and Forfeitures Division stores, manages, and disposes seized property, including illicit drugs such as fentanyl. During our ongoing audit of CBP’s storage of seized drugs at permanent drug vaults we visited, we determined that CBP does not adequately protect its staff from the dangers ...
https://www.cbsa-asfc.gc.ca/contact/com-eng.html
Oct 10, 2019 · The Canada Border Services Agency would like to hear about your experience with us. Your feedback helps us to understand our clients and improve the delivery of our programs and services. Please send us your compliments, comments or complaints, in the official language (English or French) of your choice, through the feedback form below.
https://www.usatoday.com/story/news/nation/2014/05/07/report-border-patrol-ignores-complaints-against-agents/8797309/
May 07, 2014 · Out of 809 complaints of abuse filed against Border Patrol agents from January 2009 to January 2012, only 13 resulted in any kind of action by the …
https://www.cato.org/publications/policy-analysis/border-patrol-termination-rates-discipline-performance-problems-signal
Nov 02, 2017 · The government should publish clear information on misconduct and corruption in CBP and all of its components at regular intervals that includes the number and nature of …
https://www.glassdoor.com/Reviews/US-Customs-and-Border-Protection-Reviews-E41481.htm
Glassdoor has 175 US Customs and Border Protection reviews submitted anonymously by US Customs and Border Protection employees. Read employee reviews and ratings on Glassdoor to decide if US Customs and Border Protection is right for you.1/5(165)
https://www.dhs.gov/sites/default/files/publications/dhs-complaint-avenues-guide_10-03-12_0.pdf
Oct 03, 2012 · U.S. Department of Homeland Security Washington, DC 20528 The U.S. Department of Homeland Security (―DHS‖ or ―Department‖) has many avenues for the public to make complaints involving DHS employees or programs, alleged violations of civil rights and civil liberties, immigration filing, travel redress, and other types of grievances.
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