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https://www.cbp.gov/travel/customer-service/handle-complaints
U.S. Customs and Border Protection currently has in place four primary programs to address and respond to customer complaints and compliments. They are the Passenger Service Representatives, Comment Cards, CBP INFO Center, and a program where port directors and supervisors personally respond to telephone and verbal complaints.
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https://www.cbp.gov/about/eeo-diversity/complaint-process
Upon receipt of your informal complaint, a PDO staff member will facilitate the processing of your claim and inform you of your rights and responsibilities (such as anonymity and representation) in the EEO complaint process. ... The formal complaint must be filed with CBP’s Complaints Management and Investigations Group at the address listed ...
https://www.ice.gov/detention-facility/el-paso-processing-center
El Paso Processing Center 8915 Montana Ave. El Paso, TX 79925. Note that detainees being removed from the United States are allowed one small piece of luggage. If a detainee does not have such baggage, such luggage can be sent/delivered after receiving approval from …
https://www.opm.gov/about-us/contact-us/
General Contact Information Phone 202-606-1800* Mailing Address U.S. Office of Personnel Management 1900 E Street, NW Washington, DC 20415-1000 Get Help
https://www.dhs.gov/sites/default/files/publications/dhs-complaint-avenues-guide_10-03-12_0.pdf
Oct 03, 2012 · U.S. Department of Homeland Security Washington, DC 20528 The U.S. Department of Homeland Security (―DHS‖ or ―Department‖) has many avenues for the public to make complaints involving DHS employees or programs, alleged violations of civil rights and civil liberties, immigration filing, travel redress, and other types of grievances.
https://www.dhs.gov/sites/default/files/publications/CBP%20Staff%20Professionalism%20-%20FY%202015.pdf
The CBP INFO Center (CIC) is CBP's single point-of-contact for reviewing, responding to, tracking, and addressing all customer complaints related to CBP interaction with the general public, travelers, industry, Congress, and other government entities. On CBP.gov, there is an email portal to the software system that the CIC currently uses to
https://www.oig.dhs.gov/taxonomy/term/1
Dec 20, 2019 · CBP has outlined plans to correct these deficiencies by implementing an updated data processing system and revising legislative procedures. Without correcting these repeated control deficiencies, CBP cannot determine drawback claims’ validity and accuracy.
https://www.aclusandiego.org/wp-content/uploads/2020/01/2020-01-22-OIG-Complaint-1-FINAL-1.pdf
Jan 22, 2020 · ACLU Border Rights Center (together, “ACLU”) hereby submit this administrative complaint to the ... which is the first in a series of four total complaints addressing the agency’s abuse and neglect of ... processing, which should in no case exceed 12 hours. Our investigation corroborated a well-documented culture of cruelty, willful ...
https://www.gao.gov/products/GAO-16-514
May 26, 2016 · DHS also reported in April 2016 that CBP finalized a charter to formally establish a Complaints and Discipline Steering Committee that would oversee efforts regarding complaints processing and defining the mechanisms for communication with individuals in holding facilities.
https://www.breitbart.com/border/2019/07/10/feds-probing-complaints-of-sex-abuse-retaliation-in-az-migrant-center/
Jul 10, 2019 · The statement from CBP comes in response to allegations of sexual assault and retaliation made by teenage migrants in a Yuma Sector Border Patrol processing center, according to the NBC News report. A 15-year-old Honduran girl claimed a “large, bearded officer” put his hands inside her bra and pulled down her underwear.
https://www.uspsoig.gov/document/delayed-inbound-international-mail/
More than 95 percent of this mail was accepted by the U.S. Postal Service at one of its five International Service Centers (ISC) in San Francisco, New York, Los Angeles, Miami, and Chicago. The remaining segment was mostly accepted at either the Honolulu Processing and Distribution Center or the New Jersey International Network Distribution Center.
https://www.uscis.gov/contactcenter
You have many ways to get basic information about immigration services and ask questions about a pending case. Through our digital self-help tools and live assistance, the USCIS Contact Center provides a pathway for you to get consistent, accurate information and answers to immigration case questions.
https://www.phoenixnewtimes.com/news/burritos-border-patrol-ice-migrants-sick-asylum-arizona-casa-alitas-11425176
Jan 14, 2020 · “The thing is, they have a warmer specifically for burritos – they love that burrito warmer,” Cavendish said, referring to the Border Patrol's Tucson Processing Center, the sector’s ...Author: Hannah Critchfield
https://www.themonitor.com/2019/05/21/cbp-releases-new-details-teen-died-custody/
May 21, 2019 · CBP releases new details on teen who died in custody ... He was then was sent to the agency’s Central Processing Center, also known as Ursula, where he was processed and given a …Author: Lorenzo Zazueta-Castro
https://www.washingtonpost.com/world/national-security/amid-migrants-complaints-of-frigid-holding-cells-a-battle-for-control-of-border-thermostats/2018/08/07/ad3bbb98-9728-11e8-80e1-00e80e1fdf43_story.html
Aug 07, 2018 · Amid migrants’ complaints of frigid holding cells, a battle for control of border thermostats ... the range that CBP deemed reasonable under the terms of …
https://www.npr.org/2018/10/02/653802676/dhs-watchdog-trump-administration-wasnt-ready-for-family-separation
Oct 02, 2018 · DHS Watchdog Finds 'Significant' Health And Safety Risks For Immigrants At ICE Center A May inspection found "serious issues" at a California facility, including nooses made out of …
https://theimmigrationfirm.blogspot.com/2014/05/no-action-taken-lack-of-cbp.html
May 6, 2014 Washington D.C. - Today, the American Immigration Council releases No Action Taken: Lack of CBP Accountability in Responding to Complaints of Abuse, by Daniel E. Martinez, Ph.D., Guillermo Cantor, Ph.D., and Water A. Ewing, Ph.D., a report that analyzes complaints filed with U.S. Customs and Border Protection between 2009 and 2012.
https://www.uspsoig.gov/document/international-exchange-offices
International Exchange Offices. Dec 11 2017. View PDF Report Number: ... The Honolulu Processing and Distribution Center (P&DC) in Honolulu, HI. The Pago Pago Main Office in American Samoa. ... The Hotline allows us to receive complaints from employees, customers, and the public.
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