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https://www.commbank.com.au/support/compliments-and-complaints.html
If you're unhappy with the resolution. You can contact our Customer Advocate or lodge a dispute through the Australian Financial Complaints Authority (AFCA), our external dispute resolution provider. AFCA provides fair and independent financial services complaint resolution that is free to consumers. Australian Financial Complaints Authority (AFCA)
https://en.wikipedia.org/wiki/Commonwealth_Ombudsmen
The Commonwealth Ombudsman in Australia was established in 1977. The Ombudsman can investigate complaints from people who believe they have been treated unfairly or unreasonably by an Australian Government department / agency or prescribed private sector organisation, including Australia Post, Centrelink, Child Support and the Department of Immigration and Border Protection.
https://www.ndiscommission.gov.au/sites/default/files/documents/2019-09/complaintmanagementresolutionguidance-v21-september19.pdf
Version 2.1 – September 2019 NDIS Quality and Safeguards Commission 4 Definitions Act The National Disability Insurance Scheme Act 2013 Complaints Rules The National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018 NDIA The National Disability Insurance Agency, whose role is to implement the National Disability Insurance Scheme (NDIS)
https://www.ndiscommission.gov.au/sites/default/files/documents/2018-06/complaint_management_resolution_guideance.pdf
Making a complaint to the Commonwealth Ombudsman .....15. DRAFT FOR CONSULTATION ONLY Version 1.0 – 30 May 2018 . NDIS Quality and Safeguards Commission 4 ... and Complaints Rules set up a complaints resolution scheme that is open to anyone to make a complaint about the provision of supports and services by NDIS providers.
https://www.ombudsman.gov.au/media-releases/media-release-documents/commonwealth-ombudsman/2000/12
Jul 24, 2000 · The Commonwealth Ombudsman, Mr Ron McLeod said ‘Perhaps the most revealing aspect of the investigation was the lack of clarity and understanding by most of the parties involved of how the Complaints Resolution Scheme was intended to operate.’
https://core.ac.uk/download/pdf/46934712.pdf
of the Scheme The Aged Care Complaints Resolution Scheme is an ADR service run by the Commonwealth Department of Health and Ageing. The focus of the Scheme is on resolving complaints about Common-wealth funded aged care services. The Scheme was established in October of 1997, following the introduction of the Aged Care Act 1997(Cth) and the Aged
https://queenslandlawhandbook.org.au/the-queensland-law-handbook/your-rights-and-responsibilities/discrimination-and-human-rights/complaints-under-the-commonwealth-human-rights-and-anti-discrimination-scheme/
Jun 14, 2017 · Complaint resolution scheme Under the complaint resolution scheme, each of the Commonwealth human rights and anti-discrimination Acts provides for the commission to accept and conciliate complaints. This means that the Australian Human Rights Commission Act 1986 (Cth) (AHRC Act) contains a uniform scheme for complaint handling.
http://www.users.on.net/~parker/martindale/complaints.htm
The Complaints Resolution Scheme can advise whether the Scheme can deal with your complaint or whether it can be more appropriately dealt with elsewhere. A complaint may be about any aspect of a Commonwealth funded aged care service that should be provided …
https://www.legislation.gov.au/Details/F2018L00634
May 18, 2018 · Rules/Other as made: This instrument prescribes the arrangements in relation to the management and resolution of complaints by registered National Disability Insurance Scheme (NDIS) providers and by the Commissioner of the NDIS Quality and Safeguards Commission (the Commissioner), requires that registered NDIS providers have complaints management arrangements …
https://www.ombudsman.gov.au/__data/assets/pdf_file/0020/35615/Better-practice-guide-to-complaint-handling.pdf
4 COMMONWEALTH OMBUDSMAN BETTER PRACTICE GUIDE COMPLAINT HANDLING All agencies should set both qualitative and quantitative measures for assessing their complaint handling There should be regular reporting to the agency executive about the subject matter of complaints, how the complaints have been managed, and the steps
http://www.users.on.net/~parker/martindale_late/complaints.htm
The Complaints Resolution Scheme can advise whether the Scheme can deal with your complaint or whether it can be more appropriately dealt with elsewhere. A complaint may be about any aspect of a Commonwealth funded aged care service that should be provided …
https://www.abc.net.au/news/2019-11-12/commonwealth-bank-hit-hardest-with-customer-complaints/11694636
Nov 12, 2019 · A spokesperson for the Commonwealth Bank told the ABC the bank aimed to resolve customer complaints in a fair, timely and transparent manner through its …
https://ag.ky.gov/Priorities/Protecting-Kentuckians/Consumers/Pages/Consumer-Complaints.aspx
If you wish to file a telemarketing or "no-call" complaint, please visit nocall.ky.gov. If you would like to file a consumer complaint, please use our Online Consumer Complaint Form or our print forms (under Complaint Forms on this page) or call the Consumer Protection Division at (502) 696-5389. Complaints concerning utilities should be submitted to the Office of Rate Intervention's Utility ...
https://www.researchgate.net/publication/38289913_Aged_Care_Complaints_Resolution_Scheme
Extract: The Aged Care Complaints Resolution Scheme is an ADR service run by the Commonwealth Department of Health and Ageing. The focus of the Scheme is on resolving complaints about Commonwealth ...
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/857263/fits-dispute-resolution-processes-contacts.pdf
DISPUTE RESOLUTION PROCESSES FOR FEED -IN TARIFFS COMPLAINTS RAISED BY GENERATORS The delivery of the Feed-In Tariffs (FIT) scheme, which was introduced on 1 April 2010 and closed to new applications on 31 March 2019, involves a …
https://www.agedcarequality.gov.au/
On 1 July 2019, the Aged Care Quality and Safety Commission began assessing and monitoring quality of care and services against the Aged Care Quality Standards.
https://www.agedcarecrisis.com/opinion/articles/416-review-of-the-aged-care-complaints-investigation-scheme
Oct 30, 2009 · Review of the Aged Care Complaints Investigation Scheme - Assoc Prof Merrilyn Walton, October 2009 This was a very thorough review that found that, in spite of good intentions, the complaints system (CIS) run by the Department of Health and Ageing did not operate effectively.
https://www.defence.gov.au/ComplaintResolution/
Complaints and Resolution, Defence People Group However, an action mentioned in an item of the table above is reviewable action if the person who is, or would be, conducting the review considers that there are exceptional circumstances explaining the failure to make an application within the period in the item.
https://www.mycommunitydirectory.com.au/Queensland/Brisbane/Ageing_Services/General_Ageing_Services/488/100336/Aged_Care_Complaints_Investigation_Scheme
The Aged Care Complaints Investigation Scheme, formerly the Aged Care Complaints Resolution Scheme, is a free and independent service run by the Australian Government Department of Health and Ageing. Complaints to the Scheme may be about any aspect …
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