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https://www.nursinginpractice.com/complaints-over-poor-communication-nhs
Complaints over poor communication in the NHS on the up . Friday 9th November, 2012. There has been a “significant” rise in the number of complaints in which NHS staff has failed to provide an “adequate” remedy or “proper” apology, the health service ombudsman has revealed.
https://www.nursingtimes.net/roles/nurse-managers/communication-errors-behind-third-of-hospital-complaints-22-09-2015/
Sep 22, 2015 · Poor communication, including quality and accuracy of information, was a factor in 35% of all complaints – though this was lower than the 42% in 2013-14. Of the complaints involving communication, 71% referred to issues between the hospital and the patient or their family, and the remainder to issues between staff within the same hospital or ...
https://www.bmj.com/content/356/bmj.j452
Feb 01, 2017 · Communication breakdown. Most complaints are secondary to poor communication. In the UK, the three most common complaints to the GMC are related to concerns with investigations and treatment, problems with communication, and a perceived lack of respect for the patient.Cited by: 3
https://digital.nhs.uk/data-and-information/publications/statistical/data-on-written-complaints-in-the-nhs/2017-18
Sep 06, 2018 · The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. This annual collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2017 and 31 March 2018 .
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is firmly written into the NHS Constitution. The information on this page will guide you through the NHS complaints arrangements, as well as the core requirements for NHS complaints handling laid out in …
https://www.bmj.com/content/328/7430/10.5
Jan 01, 2004 · Many of the complaints brought against the NHS are still being caused by poor communication by health service staff, the health service ombudsman, Ann Abraham, has reported. In a selection of her latest investigations Ms Abraham said common problems included poor handling of complaints, failure to obtain informed consent, poor nursing care, and lack of liaison between …Cited by: 22
https://digital.nhs.uk/data-and-information/publications/statistical/data-on-written-complaints-in-the-nhs/data-on-written-complaints-in-the-nhs-2016-17
Sep 14, 2017 · The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. This collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2016 and 31 March 2017 covering both ...
https://www.bbc.com/news/health-20254108
Nov 09, 2012 · Poor communication has fuelled a surge in complaints against the NHS in England, the health service ombudsman has said.
https://www.england.nhs.uk/contact-us/complaint/
An NHS Complaints Advocate is independent of the NHS and may help you write a letter, attend a meeting with you or explain the options available to you. This service is free to anyone making a complaint about their NHS treatment or care. How do I find a complaints advocate?
https://www.mariecurie.org.uk/media/press-releases/poor-communication-in-the-nhs-wastes-public-funds-and-damages-patient-care/103176
Feb 29, 2016 · Poor communication in the NHS has a profound impact on patient care, staff burnout and public funds, a new report published by Marie Curie today warns 1.. The report’s author, Andrew McDonald, formerly a top civil servant, argues that inadequacies in communication are damaging medical care and wasting much-needed NHS resources.
https://www.ombudsman.org.uk/news-and-blog/news/new-report-sheds-light-top-hospital-complaints-investigated-parliamentary-and
Sep 22, 2015 · A report published today has revealed that, similar to last year, the top three reasons for hospital complaints investigated by the Parliamentary and Health Service Ombudsman in the last financial year (2014-15) were poor communication, errors in diagnosis and poor treatment.. Non-medical aspects of patient care are cited as a factor in almost half of all complaints investigated by the ...
https://www.theguardian.com/society/2018/mar/21/damning-report-finds-serious-failings-in-nhs-mental-health-services
Mar 20, 2018 · In a report analysing more than 200 complaints about NHS mental health care Behrens highlighted “failings that have occurred, and continue to occur, in specialist mental health services in ...Author: Denis Campbell
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1147083/
Jan 03, 2004 · Many of the complaints brought against the NHS are still being caused by poor communication by health service staff, the health service ombudsman, Ann Abraham, has reported. In a selection of her latest investigations Ms Abraham said common problems included poor handling of complaints, failure to obtain informed consent, poor nursing care, and ...Cited by: 22
https://www.mariecurie.org.uk/globalassets/media/documents/policy/campaigns/the-long-and-winding-road.pdf
NHS Cancer Plan of 2000 and the text is clear about the problem and its solution. It makes the now familiar acknowledgement of the importance of communication and recognises the priority attached by patients to ‘a willingness to listen and explain’. It further accepts that many complaints stem from ‘a perceived failure of the
https://www.ombudsman.org.uk/news-and-blog/news
Complaints about the NHS in England: Quarter 1 2019-20; Performance against our Service Charter 2018/19 Quarter 4 (January to March) ... The Parliamentary and Health Service Ombudsman has found serious failings at Royal Cornwall Hospitals NHS Trust (the Trust) following the death of a man whose cancer was misdiagnosed, and who was not informed ...
https://www.nelsonslaw.co.uk/poor-communication-increases-nhs-complaints/
Nov 13, 2012 · In 2011-12, the Health Service Ombudsman received 16,337 complaints from the public about the NHS or NHS-funded services. This was an 8% increase on the previous year. Of the 16,337 complaints received, 4,399 were formal written complaints. The rest were not formal complaints or were simply seeking advice.
https://www.nhsfife.org/nhs/index.cfm?fuseaction=nhs.pageeasyreadpub&p2sid=DF0559CA-D4DC-C6E5-820AB2C6D1D73F9E&themeid=535A0702-BA1F-10E9-FBAAB85D5BE76DD6
Complaints NHS Fife Complaints, Compliments and Suggestions. This document has been rated 5* because; + The information has been broken into distinct sections of information using clear headings. + The information has been conveyed in language that is easy to understand. Difficult phrases and words have been explained in easy terms.
https://www.england.nhs.uk/contact-us/complaint/complaining-to-nhse/
This will depend on what your complaint is about and how complex it is. Communication with you is important and we will keep you updated throughout the process. Further information. NHS England Complaints Policy
https://blog.jobmedic.co.uk/how-to-deal-with-patient-complaints
Nov 10, 2015 · Poor communication may make it more likely that the patient will pursue a complaint or claim. The NHS Litigation Authority states: ‘Verbal apologies should be given as soon as staff are aware an incident has occurred.
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