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https://www.theguardian.com/business/2019/sep/18/thames-water-blames-hot-cold-tops-complaints-list
Sep 18, 2019 · Britain’s largest water firm topped the list of complaints in the last financial year, according to the Consumer Council for Water (CCWater). Thames recorded the most complaints …Author: Jillian Ambrose
https://www.dailymail.co.uk/news/article-7475233/Thames-Water-report-watchdog-complaints-customers.html
The three other companies put on report over the number and handling of complaints are Northumbrian Water, Essex and Suffolk Water and Hafren Dyfrdwy, in Wales, where a change in the billing system...
https://www.thameswater.co.uk/-/media/Site-Content/Thames-Water/Help-and-Advice/Customer-Commitment/Codes-of-practice/If-you-are-unhappy-with-our-service.pdf
If you’re unhappy with our service We want to provide you with a first-rate customer service at all times. However, we know that sometimes we don’t ... Thames Water, PO Box 436, Swindon SN38 1TU ... Water Redress Scheme If your complaint isn’t resolved to your satisfaction, you may be eligible for a review under the Water Redress
https://uk.trustpilot.com/review/www.thameswater.co.uk
[why do Thames Water not respond to reviews on Trustpilot?] The residents of this cul-de-sac in SW London have been badly let down by Thames Water (TW) contractors. Sadly, we have no choice other than to give Thames Water a very low rating. Thames Water owns the sewer which runs behind our terraced houses.
https://www.complaintsdepartment.co.uk/thames-water-uk/
Use this comments section to discuss problems you have had with Thames Water (UK), or how they have handled your complaints. Initial complaints should be directed to Thames Water (UK) directly. You can find contact details for Thames Water (UK) above. Comments are moderated so may not appear immediately.Location: Complaints resolution team Thames Water PO BOX 436 Swindon SN38 1TU
https://www.resolver.co.uk/companies/thames-water-complaints/contact-details
How to complain about Thames Water customer service Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint.
https://corporate.thameswater.co.uk/contact-us
If you have a water or waste emergency, you can call us 24 hours a day. For everything else, we're here 8am to 8pm Monday to Friday, 8am to 6pm Saturday, closed on Sunday and bank holidays.
https://www.ofwat.gov.uk/regulated-companies/investigations/how-we-investigate/complaints-disputes-can-help/
Complaints under the WIA91 Customers that are dissatisfied with their water or sewerage company should contact their water company in the first instance to see if the issue can be resolved directly...
https://www.thameswater.co.uk/my-account/billing-and-payment
Billing and payment Set up a Direct Debit Direct Debit is the easiest way to pay and gives you control over your finances by spreading payments across the year.
https://www.ofwat.gov.uk/regulated-companies/investigations/making-a-complaint/
If you have a problem with your water or wastewater services, first you will need to follow your water company’s complaints procedure. If your complaint is still unresolved, the Consumer Council...
https://businessbehavingbadly.blogspot.com/2012/09/letter-of-complaint-thames-water.html
Sep 14, 2012 · Below is a slightly redacted version of a letter I emailed to the Chief Exec of Thames Water. It worked: I got an apology, a partial refund (for my wasted time), and a contact at Thames Water I can call directly about any future account. Lesson: normal customer complaint procedures are …
https://www.theguardian.com/business/2020/feb/14/thames-water-steps-back-from-regulator-revolt
13 days ago · Dissenting water utilities claim Ofwat’s price review could damage long-term investment. Photograph: John Stillwell/PA Thames Water has backed down from the water …Author: Jillian Ambrose
https://customerhelp.thameswater.co.uk/app/ask/
If you need our urgent help or have concerns about your bill or the services we provide, please call us so we can help you straight away. Find out what information you need to complete this form. To complete this form you will need to provide: Your Thames Water account number (printed at the top of your bill)
https://developers.thameswater.co.uk/domestic-and-small-commercial/contact-us
Thames Water Developer Services Clearwater Court Vastern Road Reading RG1 8DB We'll respond to your letter within seven days. Complaints. We try our best to get things right first time, but realise that we occasionally don’t achieve the high standards we set ourselves.
https://www.ccwater.org.uk/households/company-performance/thameswater/
We have looked at the information companies have given us on the written complaints they received since 2005. Some of the information for Thames Water is shown below. To read the full report please click here. Thames Water’s Complaints per 10,000 properties (connections)
https://www.ccwater.org.uk/make-a-complaint/
First follow your water company’s complaints procedure (you’ll find how to do this on your water bill and on their website). If you’re not satisfied, ask to speak to a senior manager. Making your complaint. If you’ve done this but are still unhappy with your water supply and sewerage company, contact us using the details below:
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