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https://www.nationalrail.co.uk/contact/feedback/77662.aspx
Rail Ombudsman. If you are not happy with the response from the Train Company or station operator, you can to appeal to the Rail Ombudsman. The Rail Ombudsman is there to help resolve ongoing complaints between rail service providers and their customers. It’s free to use their services, and they are independent of the rail industry.
https://www.nationalrail.co.uk/contact/feedback/77670.aspx
There are some complaints that the Rail Ombudsman will not be able to look into, for example if it is about the way one of our services has been designed, industry policy, or if your complaint relates to an event which took place before the Rail Ombudsman service was established. If that is the case, then they will contact you to let you know.
https://www.transportfocus.org.uk/advice-and-complaints/rail-complaints/
What are your next steps? Have you complained to the train company? If not, in the first instance, you must complain directly to the train company involved. Alternatively, you can consider making an initial complaint to the train company using the disputes resolution service Resolver (with whom Transport Focus works in partnership). Frames are not […]
https://orr.gov.uk/rail/licensing/licensing-the-railway/complaints-handling-procedures
This webpage provides information on complaints handling procedures and is aimed at train and station operators. Information specifically for passengers on making a complaint is also available.. Proposals to introduce an Alternative Dispute Resolution (ADR) scheme in the rail sector will require changes to rail companies' Complaints Handling Procedures (CHPs).
https://www.transportfocus.org.uk/advice-and-complaints/complaining-about-your-train-journey/
Taking rail complaints further; Bus complaints; Complaining about your train journey. Contact the company involved. If you have a complaint about the railway or the service you have received from a train company then you should contact the company involved. Most complaints can be resolved by dealing directly with the company responsible.
https://www.nidirect.gov.uk/articles/making-complaint-about-rail-services
Making a complaint about rail services. Do you have a complaint about a rail service, station or train? Find out how to register your complaint and what to do if you are not happy with the outcome. ... Complaints (Consumer Council for Northern Ireland website)
https://www.southwesternrailway.com/contact-and-help/complaints
We take complaints seriously. We investigate them fully and will get back to you as soon as we can. We are committed to responding within 20 working days and continue to work on reducing this timescale. Our Complaint Handling Procedure sets out full details of our commitment to customers who choose to comment about our service.
https://www.networkrail.co.uk/communities/contact-us/
Contact and enquiry progress tracking. We have a number of ways in which you can get in touch with us: Call our 24/7 national helpline on 03457 11 41 41; Use our live chat service Use our online contact form Write to us – Network Rail: 1 Eversholt Street, London, NW1 2DN
https://www.scotrail.co.uk/about-scotrail/contact-us/customer-complaints-handling-procedure
Our Complaints Handling Procedure will be reviewed each year by the Customer Experience Delivery Group who are responsible for improving quality in our business. This will be carried out in consultation with the Rail Ombudsman and Transport Scotland.
https://www.complaintsdepartment.co.uk/southern-rail/
Initial complaints should be directed to Southern Rail directly. You can find contact details for Southern Rail above. Comments are moderated so may not appear immediately. Please do not post any personal information relating to yourself, or employees of Southern Rail as these comments will not be approved.Location: PO Box 10240 ASHBY-DE-LA-ZOUCH LE65 9EB
https://www.complaintsdepartment.co.uk/northern-rail/
Northern Rail is the main train operator in the North of England and is a British train operating company owned by Serco-Abellio. Northern runs a mix of commuter rural and some longer-distance services around Cheshire, County Durham, Cumbria, Greater Manchester, Lancashire, Merseyside, Northumberland, Teesside, Tyne and Wear and Yorkshire.Location: FREEPOST RLSL-ABEC-BGUU Leeds LS1 4DY
https://orr.gov.uk/contact-us
Complaints about us. We aim to provide an efficient and helpful service. However, if you are unhappy with the service you have received, please complain in writing to the Customer Correspondence Team.. Your complaint will be acknowledged and forwarded to the relevant ORR director, who will investigate.
https://rail.nridigital.com/future_rail_feb20/tackling_rail_fraud_in_the_uk
British train operating companies estimate that anywhere between 10%-30% of the compensation claims they pay out are fraudulent, leading to millions of pounds of financial losses. To what extent is this issue impacting the industry and how can technology help to simplify the process of identifying fraudulent activity? Frances Marcellin takes a closer look.
https://www.complaintsboard.com/
Complaints, reviews and helpful information regarding allegedly unethical companies and bad business practices. Blacklist of bad companies and goods. We use cookies to improve your experience on our site and to show you personalised advertising.
https://railroaded.wordpress.com/2014/05/20/employees-complaints-against-canadian-national-railway/
May 20, 2014 · On May 7, 2014, the U.S. Department of Labor and the Occupational Safety and Health Administration (OSHA) ruled Wayne Laidler had been wrongfully fired by Canadian National Railway (Times Herald). The case, considered a whistleblower lawsuit, stems from Laidler's firing after he refused to exit his train to conduct an inspection of an oncoming train…
https://www.theguardian.com/uk-news/2018/jan/07/britains-railways-is-this-the-best-we-can-do-renationalisation-strikes-fare-rises
Jan 06, 2018 · The Guardian - Back to home ... Is this the best we can do with Britain’s railways? ... after two decades of almost constant growth since the end of British Rail. Journeys fell by 2.7% against ...
https://www.greateranglia.co.uk/about-us/our-performance/customer-complaints
Greater Anglia is committed to providing a customer complaint procedure that meets the needs and expectations of all its customers. We recognise that customer feedback is essential to continuously improve our business, and your experience when you travel with us and welcome as well as act on the feedback we receive.
https://www.moneysavingexpert.com/news/2018/02/train-companies-will-have-to-sign-up-to-new-ombudsman-to-face-complaints/
All train companies will be obliged to join a new rail ombudsman being launched to handle complaints from passengers, under plans announced by the Office of Rail and Road (ORR). Britain's railways regulator announced its intention to alter the licenses of rail companies, so that they are required to sign-up to the new scheme.
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