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https://www.cbp.gov/travel/customer-service/handle-complaints
U.S. Customs and Border Protection currently has in place four primary programs to address and respond to customer complaints and compliments. They are the Passenger Service Representatives, Comment Cards, CBP INFO Center, and a program where port directors and supervisors personally respond to telephone and verbal complaints.
https://help.cbp.gov/s/complaints
My complaint is related to my experience arriving in or departing from the United States My complaint is related to my experience with a U.S. Customs and Border Protection Officer at an airport, seaport or land border port of entry My complaint is related to my experience with an agent while traveling through an interior U.S. Border Patrol Checkpoint My complaint is related to my experience at ...
https://www.cbp.gov/about/eeo-diversity/complaint-process
U.S. Customs and Border Protection is committed to resolving equal employment opportunity (EEO) complaints alleging discrimination at the earliest possible point in the complaint process.
https://www.usa.gov/consumer-complaints
The BBB tries to resolve your complaints against companies. Some federal agencies accept complaints about companies, but may not resolve your problem. They use complaints to help them investigate fraud. Contact econsumer.gov. if you are complaining about items you bought online, from a seller outside the U.S. 4. Seek Legal Help
https://www.rgj.com/story/news/2015/12/21/reno-airport-files-complaint-against-us-customs-and-border-protection/77713920/
Dec 21, 2015 · Reno airport files complaint against U.S. Customs and Border Protection . The complaints comes after the alleged mistreatment of a 15-year-old passenger from Mexico.
https://www.americanimmigrationcouncil.org/research/still-no-action-taken-complaints-against-border-patrol-agents-continue-go-unanswered
The number of filed complaints varied substantially between U.S. Border Patrol sectors. More complaints, or 42.5 percent, were filed against agents in the Rio Grande Valley Sector in Texas, followed by the Tucson Sector in Arizona (21.1 percent), the Laredo Sector in Texas (10.7 percent), and the San Diego Sector in California (6.2 percent).
https://www.dhs.gov/sites/default/files/publications/DHS%20Complaint%20Avenues%20Guide_April%202015.pdf
As an alternative to filing a complaint to the OIG, complaints involving U.S. Immigration and Customs Enforcement (ICE) or U.S. Customs and Border Protection (CBP) employees can be sent to the Joint Intake Center (JIC). Allegations of misconduct received by the JIC are screened by the OIG and, when warranted, are returned
https://www.canada-usblog.com/2016/09/22/how-to-file-a-complaint-against-the-canada-border-services-agency/
Sep 22, 2016 · In writing this blog post, we are not advocating filing baseless, frivolous, vexatious and retaliatory complaints against Canada Border Services Agency (“CBSA”) officers. However, we have learned from the experience of our clients that some legitimate complaints arise from time-to-time.
https://www.usa.gov/complaints-by-product
Consumer Complaints by Product Type. Learn how to submit a complaint about problems with specific products and services. Banks and Lender Complaints
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https://www.npr.org/sections/thetwo-way/2014/05/07/310387579/report-details-hundreds-of-complaints-against-u-s-border-agents
May 07, 2014 · Report Details Hundreds Of Complaints Against U.S. Border Agents : The Two-Way The complaints include accusations that agents kicked a pregnant woman, stomped on a …
https://www.dhs.gov/sites/default/files/publications/dhs-complaint-avenues-guide_10-03-12_0.pdf
Oct 03, 2012 · Department of Homeland Security Office of Inspector General/Mail Stop 2600 245 Murray Lane, SW, Building 410 Washington, DC 20528 As an alternative to reporting a complaint to the OIG, complaints involving U.S. Immigration and Customs Enforcement (ICE) or U.S. Customs and Border Protection (CBP) employees can be sent to the Joint Intake
https://www.nytimes.com/2014/05/06/us/complaints-of-abuse-by-border-agents-often-ignored-records-show.html
May 06, 2014 · U.S. Log In. Log In. ... Complaints of Abuse by Border Agents Often Ignored, Records Show. ... there is no unified system for reporting complaints against Customs and Border Protection, so …Author: Damien Cave
https://www.elpasotimes.com/story/news/immigration/2019/11/19/el-paso-group-promotes-department-homeland-security-ombudsman-handle-complaints-border-agencies/4233455002/
Nov 19, 2019 · El Pasoans in Washington push for ombudsman focusing on complaints against border agencies. A delegation of El Pasoans is drumming up support for U.S. Rep. Veronica Escobar's bill to …Author: Lauren Villagran
https://holdcbpaccountable.org/2014/02/06/ftca-administrative-complaints-against-united-states-filed-31213/
FTCA Administrative Complaints Against the United States (filed Mar. 12, 2013) On various dates in early 2013, four women were apprehended at the United States Texas border by Customs and Border Protection (CBP) agents. After being apprehended, they were taken by CBP to what the agents called a “hielera,” which is Spanish for “icebox” or…
https://www.uspsoig.gov/form/file-online-complaint
File an Online Complaint 1 Start 2 Preview 3 Complete We want to ensure you are submitting your concern or inquiry to the right office so it can be handled in a timely manner.
https://www.belllg.com/federal-employee-law/employees-agencies-helped/u-s-customs-border-patrol/
Unfortunately, as of mid-year 2014, there had already been 100 complaints of discrimination filed against the CBP. A majority of those complaints fell into five categories: race, sex, age, national origin and disability. At The Bell Law Group, PLLC, we refuse to accept that these instances are part of the normal course of business.
https://www.cbsnews.com/news/us-customs-and-border-protection-agency-beefs-up-internal-affairs/
Sep 18, 2014 · U.S. Customs and Border Protection announces new steps as it reveals its agents have been arrested nearly 2,500 times in less than a decade ...
https://www.ajc.com/business/long-lines-customs-frustrate-travelers-hartsfield-jackson/HDTSAL0SM0d8xvN6mvxeqL/
Jul 09, 2018 · Some travelers arriving in Atlanta on international flights over the weekend encountered long lines and waits at U.S. Customs and Border Protection processing. The …
https://publicintegrity.org/inequality-poverty-opportunity/immigration/shocked-and-humiliated-lawsuits-accuse-customs-border-officers-of-invasive-searches-of-minors-women/
Aug 19, 2018 · The woman’s complaint against CBP defendants was quietly settled in 2017 for $189,500 paid by the U.S. Treasury Department. After her arrival, CBP officers intercepted the woman at customs and took her to a screening room to search her belongings and allegedly interrogate her about suspicions that her short trip might indicate drug smuggling.
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