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https://www.mycommunitydirectory.com.au/Queensland/Brisbane/Ageing_Services/General_Ageing_Services/488/100336/Aged_Care_Complaints_Investigation_Scheme
The Aged Care Complaints Investigation Scheme, formerly the Aged Care Complaints Resolution Scheme, is a free and independent service run by the Australian Government Department of Health and Ageing. Complaints to the Scheme may be about any aspect …Location: Brisbane City QLD 4000
https://www.agedcarequality.gov.au/
On 1 July 2019, the Aged Care Quality and Safety Commission began assessing and monitoring quality of care and services against the Aged Care Quality Standards.
http://www.cha.org.au/images/submissions/CIS.%20Aug%2009.pdf
The change of name by the scheme from its predecessor, the Complaints Resolution Scheme (CRS), to “Investigation” points to a major change in approach and attitude held by many of the “investigators” employed by CIS. It is now seen to have a policing role rather than trying to get to the truth about issues
https://www.betterhealth.vic.gov.au/health/serviceprofiles/aged-care-complaints-scheme-service
Calls to the Aged Care Complaints Scheme are charged at the cost of a local call. Calls from mobile phones may be charged at a higher rate. The Aged Care Complaints Scheme is a free service.
https://www.agedcarecrisis.com/opinion/articles/416-review-of-the-aged-care-complaints-investigation-scheme
Oct 30, 2009 · Review of the Aged Care Complaints Investigation Scheme - Assoc Prof Merrilyn Walton, October 2009 This was a very thorough review that found that, in spite of good intentions, the complaints system (CIS) run by the Department of Health and Ageing did not operate effectively.
https://www.theguardian.com/australia-news/2019/jun/26/ndis-allegations-surge-as-25-operators-kicked-off-scheme
Jun 25, 2019 · Allegations of fraud within the national disability insurance scheme have surged dramatically, according to a new report that also reveals 25 …
https://www.commbank.com.au/support/compliments-and-complaints.html
How it works. Gather any supporting documents or records with names, times and dates that will assist our investigation into your complaint; Get in touch to let us know about your complaint and how you’d like it resolved. The quickest way is to call our complaints team or visit your local branch; We'll acknowledge your complaint, give you a reference number and the name and contact details ...
https://apo.org.au/node/21021
Apr 19, 2010 · The Australian Government has announced reforms to improve consumer focus and protection in aged care, including an enhanced Aged Care Complaints Investigation Scheme. These reforms mean that allegations of poor quality care or abuse will be investigated and acted upon quickly.Cited by: 1
https://www.agedcarequality.gov.au/making-complaint/complaints-process
What can the Aged Care Quality and Safety Commission do for you? If you have a concern or complaint that you have not been able to resolve by talking with your service provider, the Aged Care Quality and Safety Commission (the Commission) can support you, with information and options, to resolve your concern with the service provider.
https://www.accc.gov.au/consumers/complaints-problems
The ACCC offers advice to consumers about how to resolve problems or make a complaint. You can use our complaint letter template to help you draft a letter to the business.
https://icac.sa.gov.au/police-complaint
A report can be made to the Internal Investigation Section of SA Police or to the OPI. What information should you know once you’ve made a police complaint? The scheme governing the making and management of complaints about South Australia Police is governed by the Police Complaints and Discipline Act 2016.
https://www.pc.gov.au/inquiries/completed/aged-care/submissions/subdr0835.pdf
and evaluation of the Aged Care Complaints Investigation Scheme.5 PIAC also made a submission to the 2010 APC Issues Paper, Caring for Older Australians.6 PIAC wishes to declare that Merrilyn Walton, the author of the Review of the Aged Care Complaints Investigation …
https://www.ombudsman.gov.au/__data/assets/pdf_file/0008/30113/review_of_the_aged_care_complaints_investigation_scheme.pdf
The Commonwealth Ombudsman has jurisdiction to investigate complaints about Australian Government agencies. It has no direct jurisdiction over aged care service providers but it does have jurisdiction over the Department of Health and Ageing (the Department), and its Aged Care Complaints Investigation Scheme (CIS), as well as
https://icac.sa.gov.au/newsletter/reflecting-on-new-police-complaints-scheme
On 4 September 2017, South Australia adopted a new legislative scheme for dealing with complaints and reports made about SA Police. The new scheme resulted in the closing of the Office of the Police Ombudsman and the Office for Public Integrity (OPI) becoming the agency responsible for overseeing the management of complaints and reports about SA Police and investigations into police conduct.
http://www.afta.com.au/uploads/331/atas-complaint-handling-brochure.pdf
COMPLAINTS HANDLING POLICY AND PROCEDURES 1. 3. 2. Objective Of the pOlicy hOw a cOmplaint can be made definitiOn Of a cOmplaint {Insert company name} seeks to maintain and enhance our reputation of providing you with high quality products and services.
https://www.ato.gov.au/About-ATO/Contact-us/Report-fraud,-tax-evasion,-a-planning-scheme-or-unpaid-super/
Let us know if you suspect or are aware of any fraudulent activity such as a scam, tax evasion, tax planning scheme, unpaid super, or fraud or corruption by an ATO officer.
https://www.ombudsman.gov.au/publications/reports/investigation/all-reports
However, complaints concerning delivery issues continue to be the primary reason Australia Post customers contact our Office. We have worked with Australia Post to develop meaningful and practical recommendations aimed at reducing complaints. April 2018: Investigation into the circumstances of the detention of Mr G
https://www.ford.com.au/about-ford/newsroom/2018/ford-australia-statement-on-agreement-with-accc-relating-to-hand/
Today the Federal Court approved a joint agreement between Ford Australia and the Australian Competition and Consumer Commission (ACCC) that Ford pay a penalty and implement a consumer redress scheme relating to its response to customer requests for a refund or no cost replacement of select vehicles fitted with PowerShift automatic transmissions.
https://www.bmartin.cc/dissent/documents/health/agereport2009b.html
About 85-100% of complaints are resolved satisfactorily without investigation. (Page 28) Mistrust in the outcome of a complaints investigation can be a powerful motivation for further examination through external review of the decisions. Creating a professional and trustworthy complaints scheme requires dedication and focus. -----
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