Complaints Procedure Supported Housing

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Complaints – process guide

    https://www.forhousing.co.uk/complaints-process-guide
    The Housing Ombudsman Service. Alternatively, you may wish to contact the Housing Ombudsman Service. The Ombudsman will not usually consider a complaint until it has been through our internal complaints process. This gives us the chance to respond and try to put things right.

One Housing's complaints and compliments policy

    https://www.onehousing.co.uk/sites/default/files/onehousing-complaints-compliments-policy.pdf
    non-OHG social housing tenants living in properties managed by OHG social housing tenants living in agency managed properties must have first utilised the agency’s complaints procedure. One Support services users MPs and councillors making a complaint on behalf of a tenant

Complaints - EHSL Supported Housing

    https://ehsl-uk.com/complaints/
    EHSL views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person [or organisation] that has made the complaint. Our policy is: To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint

Complaints and compliments policy - One Housing Group

    https://www.onehousing.co.uk/sites/default/files/onehousing-Social-Housing-Complaints-Compliments-Policy270317.pdf
    Complaints One Housing operates a complaints process with up to 2 stages, covering issues relating to: A failure to comply with policy, procedure or standards of service delivery. A decision which the complainant believes is not fair or clear to them. The behaviour of …

Welcome to Phoneix House Support...

    http://phoenixhousesupport.co.uk/policies.php
    Phoenix House is a supported accommodation for people with mental health issues, from all sections of the community The aim of Phoenix House is to continue to provide high quality accommodation and support services to people with mental health problems. Have an understanding of the housing and support needs of people with mental health problems

Housing association homes: Complaints - GOV.UK

    https://www.gov.uk/housing-association-homes/complaints
    Follow these steps if you have a problem with your housing association home: Complain to your landlord - they should have a complaints policy that you can follow. Make a complaint to a ...

Complaints Procedure - STOLL

    https://www.stoll.org.uk/wp-content/uploads/Complaints-Procedure-2016.pdf
    External Appeal for Housing Management Complaints 1.13.1. If the final response from the whole complaint procedure is unsatisfactory, tenants can ask for their complaints about housing to be considered by a Designated Person who can help to resolve complaints locally. A …

Home Group Complaints process England

    https://www.homegroup.org.uk/Contact-Centre/Compliments-and-complaints/Complaints-process-England
    This is the final stage of Home Group's internal complaints handling process. What if I’m still dissatisfied? If at the end of our complaints process you remain dissatisfied with our responses at Stage 1 and 2, you then have a number of options available to you. You can refer your complaint to the Housing Ombudsman Service.

Feedback and complaints Transform Housing & Support

    https://www.transformhousing.org.uk/feedback-and-complaints
    Complaints procedure – housing, care and support clients. If you are connected to our services, and would like to make a complaint, we will follow the procedure below: Report your feedback or complaint to your support worker, care worker or one of the local teams. …

Complaints and compliments - Selwood Housing

    https://www.selwoodhousing.com/about-us/how-were-doing/complaints-and-compliments/
    Give us your feedback. If you've had a good or bad experience with us, or have a suggestion that could improve our services please let us know. We need you to give us feedback, so we can make improvements and deliver a service that leaves you wanting to recommend us in the future.

Complain about council or housing association repairs ...

    https://england.shelter.org.uk/housing_advice/repairs/complain_about_council_or_housing_association_repairs
    Complain about council or housing association repairs. You can complain if your council or housing association refuses to do repairs, does them badly or takes too long to carry out the work. Before you complain. ... Ask your landlord for a copy of their complaints procedure.

Contact Us - Origin Housing

    https://www.originhousing.org.uk/contact
    Contact us. Please contact us using the forms below. ... This page is for complaints about Origin Housing. If you want to complain about your neighbours, ... you are currently taking against us and which has to do with an earlier complaint you have made or has come from …

A Guide to Making Complaints for Sheltered Housing Residents

    http://www.housingcare.org/information/detail-3124-a-guide-to-making-complaints-for-sheltered-housing-residents.aspx
    A Guide to Making Complaints for Sheltered Housing Residents Sheltered housing includes a range of different models of accommodation and support. The changing and increasing expectations of older people, and the age and nature of some sheltered housing, mean that those models need to be able to adapt to different requirements.

Sovereign Housing Association - Making a complaint

    https://www.sovereign.org.uk/contact-us/making-a-complaint/
    Making a complaint. We want to make it as easy as possible for you to tell us when you feel something’s gone wrong. If you’re not happy with a service we’ve provided, please get in touch.. You can speak to us online, over social media, by phone, by post or in person.

How to complain about a housing association - Shelter England

    https://england.shelter.org.uk/housing_advice/council_housing_association/complaints_about_housing_associations
    For example, if the housing association isn't cleaning or maintaining the common parts of the building. If you’re still not happy. At the end of the complaints procedure, you can take your complaint to the Housing Ombudsman Service if you’re not happy with the housing association's response. This service is free.

COMPLAINTS PROCEDURE - jLiving

    https://www.jliving.org.uk/about-us/policy-complaints-procedure
    Staff will record any expression of dissatisfaction as a complaint and respond following our procedure. With the exception of Stage 3, complaints do not have to be in writing although we will complete a complaint form to ensure there is an audit trail. 3.7. We will do everything we can to resolve an issue or complaints informally and quickly.

Ekaya Housing Association Complaints Policy & Procedure

    http://www.ekaya.co.uk/wp-content/uploads/2013/11/23-August-2017-Complaints-Policy-word.pdf
    www.housing-ombudsman.org.uk (Supported Housing residents can also appeal to the commissioning local authority) The Ombudsman will not normally deal with a complaint until the Association’s internal formal complaints procedure has been exhausted. The complainant has to …

Making a complaint - Wiltshire Council

    http://www.wiltshire.gov.uk/complaints-making-a-complaint
    Complaints by one part of the council or its affiliate organisations against another (e.g.: community area boards, maintained schools, governing bodies) Complaints about personnel matters, including appointments, dismissals, pay, pensions and discipline; Complaints about a Council Member - there is a separate complaints process for this

Emergency Shelter Program - PATHS

    https://pathssk.org/wp-content/uploads/2017/02/EmergencyShelterPolicies_201307_v1_SECURE.pdf
    Emergency Shelter Program (ESP) to BC Housing in 2005, a new program ... including the appeal and complaints procedure ... emergency housing, transitional housing, long term housing, outreach programs, food services and community living support.



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