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https://www.croydon.gov.uk/democracy/feedback/complaints-procedure/
Complaints policy and procedure. Corporate complaints policyand procedure. Vexatious and persistent complaints. This policy sets out clearly for staff and complainants what is expected of them, what they can do, and who can authorise actions. Adult social care complaints. We are committed to providing high quality adult social care services for ...
https://www.croydon.gov.uk/democracy/feedback/complaints-procedure/children’s-social-care-complaints
Complaints about Children’s Social Care are investigated under the The Children Act 1989 Representations Procedure (England) Regulations 2006 statutory complaints procedure. Complaints that fall outside of the Children’s Act guidelines will be investigated under Croydon’s Corporate Complaints process. You can find out more about this by ...
https://www.gov.uk/government/organisations/department-of-health-and-social-care/about/complaints-procedure
What complaints we can and can’t deal with. We can only handle complaints about the work, staff and levels of service provided by the Department of Health and Social Care (DHSC).We can’t deal ...
https://secure.croydon.gov.uk/eforms/ufsmain?formid=EXT_PC_CUSTOMER_FEEDBACK_FORM
Home → Do it online → Customer feedback form. Start. Complete. Customer feedback Please provide as many details as possible by filling in the boxes below. ... Do you have any comments about Croydon Council's complaints procedure? (If so please specify) (maximum 5000 characters)
https://new.croydon.gov.uk/adult-health-and-social-care/policies-and-complaints/nhs-complaints
We're building a better website for Croydon. Read about it at croydon.digital and give us feedback. ... Help with adult social care services; Complaints; Complain about NHS services ... It will provide you with an information pack to help you make a complaint about your care or treatment using the NHS complaints procedure. You can choose to ...
https://www.citizensadvice.org.uk/wales/family/looking-after-people/social-services-complaints-w/
Find out what you can do if you are not happy with a service you've had from your local authority social services department. You can find information to help you decide what action to take, and who can help you. Who can use the local authority's complaints procedure to complain about children's ...
https://www.healthwatchcroydon.co.uk/how-to-complain/
If you are not happy about the care you have received from health or social care services, you have a right to make a complaint. All NHS trusts and local authorities have a complaints procedure which tells you what will happen when you make a complaint. See links for Croydon …
https://www.hmlgroup.com/about-east-croydon/complaints-procedure/
Complaints Procedure. We pride ourselves on our customer service and whilst our staff are professional, polite and pro-active when it comes to your property management, we recognise that occasionally errors may occur or a dispute may arise.
https://www.gov.uk/government/publications/childrens-social-care-getting-the-best-from-complaints
Sep 01, 2006 · Children's social care: getting the best from complaints ... and issued under section 7 of the Local Authority Social Services Act 1970 which ... 1989 Representations Procedure (England ...
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/273895/getting_the_best_from_complaints.pdf
Government Association and the Association of Directors of Social Services. 1.1.6 . The Department of Health's . Learning from Complaints - guidance on the social services complaints procedure for adults - should be read in parallel (please see www.dh.gov.uk). 1.2 . Other helpful information: 1.2.1
https://www.lgo.org.uk/make-a-complaint
You should go through all stages of their complaints procedure. See our Top tips for making a complaint. 2. Complain to us ... This should usually be within 12 weeks but may be longer for social care complaints that follow a statutory process. ... More information on the services we investigate. Possible outcomes. What will happen to your ...
https://www.croydonhealthservices.nhs.uk/compliments-complaints-and-feedback
PALS and complaints team Croydon Health Services. Croydon University Hospital 530 London Road ... be put in touch with other health and social care providers and organisations; ... your concerns with you in the first instance so that we can be sure we address your key issues and check that the complaints procedure is the best route to deal with ...
https://www.croydonccg.nhs.uk/about-us/Governing%20body/Governing%20Boday%20Papers/26-03-13/Attach%20E1%20-%20Complaints%20Policy%20FINAL.pdf
Enable a simple procedure common to all complaints about any services commissioned by respective CCGs; Enable an open and honest process that is fair to the complainant and staff. This policy covers the Local resolution (first stage) of the NHS complaints, procedure and
https://www.citizensadvice.org.uk/scotland/family/help-for-adults-in-the-community-s/making-a-complaint-about-social-work-or-social-care-services-on-or-after-1-april-2017-s/
All registered care services must have a complaints procedure. They should clearly state what their complaints procedure is in their service users' guides or brochures. The way you might want to handle your complaint will depend on what your complaint is about. ... Making a complaint about social work or social care services on or after 1 April ...
https://www.lgo.org.uk/documents/councilperformance/2008/croydon.pdf
London Borough of Croydon for the year ended 31 March 2008 The Local Government Ombudsman (LGO) ... There was then unacceptable delay in progressing the matter through the social services complaints procedure. The Council had already agreed to offer the complainant some ... we now offer these courses specifically for social services staff and a ...
https://democracy.croydon.gov.uk/documents/s8704/Appendix%20C%20Complaints%20Policy%20Procedure.pdf
2.2 This complaint policy and procedure is necessary for the efficient operation of services in delivering value for money and improving customer satisfaction. They have been developed in order to encourage customers to tell us what we are doing wrong so we can try to put it right. The policy and procedure:
https://www.st-johns.croydon.sch.uk/wp-content/uploads/bsk-pdf-manager/2019/01/Complaints-policy-March-2018-app.pdf
complaints concerning individual pupils, but if there are any child protection concerns they may pass these to social services, or the police and this may trigger an inspection. What is not covered by this complaints procedure? A complaints procedure covers those aspects of school life for which there is no statutory or separate procedure.
https://selsdonprimary.files.wordpress.com/2019/12/complaints-procedure-december-2019.pdf
Heavers Farm and Selsdon Primary Schools Complaints Procedure ... the public, may make a complaint to the school about any provision of facilities or services that we provide. Members of staff should use the separate employee complaints/grievance procedure. ... Children’s Social Care [email protected] Exclusion of children from ...
https://www.copperoakps.co.uk/complaints-procuedure/
Our Procedure Either call us on 07702102434 Email us at [email protected] Write to us at CopperOak Property Services, 15 Mallard Road, South Croydon, Surrey, CR2 8PX (please request proof of receipt if posting) We aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
https://localoffer.croydon.gov.uk/kb5/croydon/directory/advice.page?id=3enkdtFzLXE
About the Local Offer The Local Offer gives children and young people with special educational needs or disabilities (SEND) and their families’ information about help and services that are available in Croydon. This includes information about education, health and social care as well as travel, leisure, preparing for adulthood and independent…
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