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http://www.optus.com.au/opfiles/Aboutoptus/Legal/SharedStaticFiles/SharedDocuments/complaint_handling_policy.pdf
Feedback & Complaints - Optus
https://www.optus.com.au/content/dam/optus/documents/about-us/sustainability/complaint_handling_policy.pdf
We deal with the majority of complaints in the order they are received. There are certain types of complaints which are always considered urgent; usually complaints referred by our financial hardship team and where a customer has lost service, or we become aware that their service may become lost, for an unknown or unusual reason.
https://au.trustpilot.com/review/optus.com.au
The entire Optus customer service… The entire Optus customer service system is crack. They don't communicate with each other. Very bad experience. If you have other better options, please do not choose this company. very upset and very angry about their service.
https://www.abc.net.au/news/2018-10-17/telco-giants-fuel-consumer-complaints-to-ombudsman-tio/10376862
Oct 17, 2018 · Complaints about the country's two biggest phone and internet providers, Optus and Telstra, continue to make up the bulk of consumer gripes to the national Telecommunications Industry Ombudsman (TIO).
https://www.complaintboard.com/optus-complaints-l15573.html
I was initially advised by OPTUS online customer service that my legal concerns were correct and to return the new phone. [(OPTUS) Ashfield Mall sales staff had told me to take the phone until the Wi Fi arrived.] However on arriving at the OPTUS shop I was not allowed to enter and I was not allowed to hand the phone to the staff blocking the way.
https://www.contactdirectory.com.au/optus-contact-customer-service-number/
Contacting Optus. To contact the company directly, you can call their toll free customer support line on 133 937. This number is intended to handle all services, ranging from complaints, general enquires, billing and so on. A direct customer service hotline can be reached at 1300 300 937.
https://theaimn.com/customer-service-dead-least-optus/
Jan 30, 2017 · Trying to complain to Optus is impossible. When a customer such as myself finally finds the complaint page, the number is the same number as everything else and as far as I could tell there was no Complaints menu option! I’d tried asking for a supervisor once …
https://www.complaintsboard.com/optumrx-b122270
Customer Care Service available OptumRX — pre authorization and overcharging for prescriptions They keep denying a per authorization from my doctor and want to over charge me for a medication that I need to help not have to take said medication that often.1/5(147)
https://www.smh.com.au/business/companies/make-customers-unhappy-you-will-be-sacked-optus-ceo-blasts-staff-20181029-p50clv.html
Oct 29, 2018 · Optus CEO Allen Lew has blasted staff over the company's surge in complaints. Credit: Edwina Pickles “The customer is why we exist. If you make customers unhappy, you …
https://offer.optus.com.au/CommunityFeedback/
Based on your experience with My Optus Community today, how likely are you to recommend Optus to friends or family? 0 = very unlikely 10 = most likely
https://forums.whirlpool.net.au/archive/945419
May 11, 2008 · The Optus complaint handling policy has been designed with the customer in mind while still meeting the requirements of the relevant Industry Code/s (ACIF Complaint Handling Code). Optus aims to resolve complaints at first point of contact.
http://customernumber.com.au/optus/
The Optus customer care service is also recognized for its quality services so you can call Optus for making any question about its different fares or services. Optus & Mobile telephony. In mobile telephony, Optus has mobile network equipment provided by some of the most important communications companies such as Nortel, Nokia and Huawei, and ...
http://ww2.optus.com.au/aboutoptus/About%20Optus/Contact%20Us/Optus%20Contact%20Us%20%7C%20Customer%20Sales%20&%20Service?vgnextoid=9a13204b25f41310VgnVCM10000002cd780aRCRD
Optus Special Assistance Service. Call us on 133 937 if you are an Optus customer with a medically certified life-threatening condition and you require an Optus service fault to be fixed as a priority. Find out more about our Optus Special Assistance Service. Customers with Teletypewriters
https://www.prepaidservices.com.au/complaints-policy
PPS aims to provide an efficient, fair and accessible mechanism for handling customer complaints. PPS Customer Service will be your main point of contact within PPS whether you wish to register a complaint about technical difficulties, PPS retailers and staff, or you merely want information about PPS services.
https://www.zdnet.com/article/complaints-rising-against-telstra-optus-vodafone-tio/
Aug 09, 2017 · Complaints rising against Telstra, Optus, Vodafone: TIO. Complaints about Telstra, Optus, Vodafone, and Amaysim all rose over the quarter, according to the …Author: Corinne Reichert
https://www.accc.gov.au/media-release/optus-to-compensate-customers-for-slow-nbn-speeds
The court-enforceable undertaking also requires Optus to check within four weeks of connecting a customer to a new NBN speed plan that they are getting the advertised speeds they are paying for. If it is below the advertised speed, Optus will notify the customer and offer remedies.
https://www.zdnet.com/article/optus-sees-massive-spike-in-customer-complaints/
Oct 29, 2012 · Optus sees massive spike in customer complaints. Optus has recorded a 47 percent increase in the number of complaints to the TIO in the last financial year.
https://www.complaintsboard.com/optus-customer-service-c186523
Optus Complaints & Reviews. Customer Service. Optus — Customer Service. 1. M Mad as Hell. Optus Morley WA – Oh “No” I went to Morley Optus last weekend, Long term customer, money to spend, On two new mobile phones - post paid, Close to two thousand dollars, this upgrade. “I need your number, ” the assistant said,
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