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https://www.mydentalcpd.co.uk/complaint-handling.html
Welcome to My Dental CPD. ... Understanding and managing complaints in practice. By Deborah Ryan. 1 hour Verifiable CPD course. Access course. How to handle complaints. By Donna Hickey . 1 hour Verifiable CPD course. Access course. Dealing with patient complaints. By Claire Renton. 1 hour Verifiable CPD course. Access course. Complaints ...
https://www.dentalprotection.org/south-africa/publications-resources/complaints-handling
Dental Protection Limited Website. The complaints handling process should adapt to the needs of a patient and not the other way round, although there is no single way to handle a complaint, there are 10 key steps that should always be considered.
https://dentaltrainingltd.com/courses/online-course/legal-and-ethical-issues/
Complaints Handling CPD Dental Training. It is essential that all members of the team fully understand legal and ethical issues and complaints handling within the dental environment. This course ensures that you are fully up to date and comply with the GDC regulations. You can gain verifiable CPD hours from our course
https://www.dentalprotection.org/uk/articles/eng-complaints-handling
The key to complaints handling is a flexibility of approach. The complaints handling process should adapt to the needs of a patient and not the other way round. Although there is no single way to handle a complaint, there are some key steps that should always be considered...
https://www.apollinetraining.co.uk/course/complaints-handling/
The UK General Dental Council defines a complaint as any written or spoken expression of dissatisfaction about a dental service or treatment, whether justified or not. This course looks at what complaints are, why patients complain, their expectations, handling complaints and the GDC, and explores the practical aspects of dealing with complaints.
https://training.isopharm.co.uk/courses/complaints-handling-8b62/
Course Details: This course takes an in-depth look at a Dental Care Professionals roles and responsibilities in preventing and handling complaints. You will be presented with a short presentation followed by an assessment. If you achieve 80% or more you pass the course and will receive a printable certificate to place in your CPD folder.
https://www.apollinetraining.co.uk/product/complaints-handling/
Sepsis The UK General Dental Council defines a complaint as any written or spoken expression of dissatisfaction about a dental service or treatment, whether justified or not. This course looks at what complaints are, why patients complain, their expectations, handling complaints and the GDC, and explores the practical aspects of dealing with complaints. The aim of this course is to provide ...
https://www.theddu.com/learn-and-develop/course-listing/dental-complaints
Dental complaints. 2 hours of verifiable CPD ... This interactive DDU course covers all aspects of effective complaints handling, so the whole practice team has the confidence to respond promptly and professionally when a complaint arises.
https://www.dentalnursenetwork.com/essential-cpd/818-complaint-handling.html
The aim of this article is to inform the reader of what is expected of a GDC registrant in respect to complaint handling and to give advice based on the GDC’s guidance document “The Principles of Complaints Handling”. 020 7193 0584 [email protected] ... The Dental Nurse Network was set up to inspire and encourage dental nurses to develop ...
https://www.mddus.com/training-and-cpd/training-for-members/dental-risk-toolbox/complaints
Online course: Dental complaints handling. This course is aimed at dentists and dental practice managers and looks at key areas including common reasons for patient complaints; requirements in relation to complaints handling; and how to review your own practice process, roles and responsibilities in relation to complaints.
http://www.thedbg.co.uk/dentistry/training/patient-communication-and-complaints-handling/
Patient Communication and Complaints Handling Dentistry > Training > Patient Communication and Complaints Handling Complaints handling is a skill every business requires and our course will help tackle this difficult subject matter to ensure you deal with …
https://www.tempdent.co.uk/training/dental-cpd-and-short-courses/complaints-handling-law-and-ethics
The course discusses dealing with a difficult situations, handling complaints and grievances, as well as your scope of practice and your responsibilities under GDC guidelines and legal responsibilities. Who should attend. Suited to all members of the dental team; Intakes and venues. We run the Complaints Handling, Law & Ethics course throughout ...
https://standards.gdc-uk.org/pages/principle5/scenarios/scenario1.aspx
Standard 5.3.4 in Standards for the Dental Team states you must respond to complaints within the time limits set out in your complaints procedure. If you don’t respond within the time limits set out in your complaints handling procedure, patients will probably become more annoyed and could end up complaining to the GDC.
https://www.mddus.com/training-and-cpd/training-for-members/online-courses
Dental complaints handling This course is aimed at dentists and dental practice managers. It takes around 45 minutes to complete and includes a short assessment at the end Online course Good practice in record keeping for hospital doctors This RCP-accredited online course is aimed at hospital doctors and is designed to build on the requirements ...
https://www.tempdent.co.uk/training/online-dental-cpd/complaints-handling-law-and-ethics
The modules in the Complaints Handling, Law and Ethics CPD topic will aid your understanding of the importance of effective communication methods and how communication can influence the outcome in a positive or negative way.
https://www.gdc-uk.org/information-standards-guidance/standards-and-guidance/complaint-handling
Together with 28 organisations from across the dental sector, the GDC has developed a set of universal principles for handling complaints about dental professionals. The six core principles provide a simple template for best practice, helping professionals and patients to get the most from feedback and complaints, for the benefit of all.
https://www.dentaljuce.com/complaints-management-handling-complaints
Handling complaints; ... Great course; The Complaints Management online learning module has clear and concise aims, objectives and anticipated outcomes, listed below. ... Effective management of self and others or effective work with others in the dental team, in the interests of patients at all times. Constructive leadership. • DO D ...
https://dentalcompliance.com/courses/
The Importance of Dental Policies and Procedures How to Inspect and Maintain Your Nitrous Oxide Equipment – Stephan Nugent Response to “North Texas …
https://enhanced.cpdpro.org.uk/app/cpd-courses/cpdpro:course:complaints-handling-part01:IYxh4/
This course is designed to teach the learner: the meaning of the term ‘complaint' the reasons that patients might complain the importance of investigations and outcomes Dental CPD Course - Complaints Handling Part 01 - Enhanced CPD Pro
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