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https://www.agedcarequality.gov.au/
On 1 July 2019, the Aged Care Quality and Safety Commission began assessing and monitoring quality of care and services against the Aged Care Quality Standards. The Commission has a range of resources available for download to support service providers and their consumers to understand the Quality Standards.
https://www.agedcarequality.gov.au/making-complaint
Making a complaint is not ‘being difficult.' Most aged care providers do their best to provide quality care and services for older Australians. However, issues can occur so we need to ensure that people can raise their concerns in a constructive and safe way.
https://www.agedcarequality.gov.au/sites/default/files/media/better_practice_guide_to_complaint_handling_in_aged_care_services_-_2019.pdf
Better Practice Guide to Complaint Handling in Aged Care 3 Services – 2019 Foreword Supporting better practice complaint handling in aged care services Most aged care providers do their best to provide quality care and services for older Australians. When issues do …
https://www.health.gov.au/health-topics/aged-care/providing-aged-care-services/responsibilities-of-approved-aged-care-providers
Jan 22, 2020 · The Aged Care Quality and Safety Commission monitors and assesses aged care service providers in accordance with the Aged Care Quality and Safety Commission Act 2018 and Rules. If providers don’t comply with these responsibilities, they can have their approved provider status revoked and sanctions may be imposed.
https://www.myagedcare.gov.au/contact-us
Find out more about My Aged Care and what we do, and download our aged care booklets. Visit our About us page. Our complaints process. We welcome feedback, so please use the Contact Us tool to give your feedback online. Or find the best phone or postal contacts. Or read more about our complaints …
https://hellocaremail.com.au/top-5-aged-care-complaints/
Aug 29, 2017 · Peter Staples, former Minister for Aged Care, spoke about the common complaints made by aged care residents and their families. Peter Staples, former Minister for Aged Care, spoke about the common complaints made by aged care residents and their families. ... It is a rewarding job in so many ways but we can do more to help carers so they ...
https://www.myagedcare.gov.au/
If you are concerned about aged care services being affected by bush fires, please talk to your provider in the first instance. If you cannot make contact with your provider, need to update your contact information or have other questions, please call My Aged Care on 1800 200 422. For information on the Royal Commission into Aged Care Quality and Safety, visit agedcare.royalcommission.gov.au.
https://www.myagedcare.gov.au/aged-care-quality-standards
To make sure you're receiving the best care possible, all Australian Government-funded aged care providers need to meet quality standards. The Aged Care Quality Standards clearly define what good care should look like, and make it easier to check that people receive good care.
https://www.homecarepulse.com/articles/top-10-complaints-from-home-care-clients/
Sep 30, 2013 · Home care agencies need to look at these complaints and stop blaming the client and only believing the aide. The agencies lie or make excues to clients about the reason that the aide didn’t show up. The excuses I mostly get is either they don’t know why, they don’t want to go that far or they can’t find anyone. It is all BS to me.
https://www.alturalearning.com/blog/the-keys-to-aged-care-risk-management/
Dec 12, 2016 · Need for continuous risk management: Continuous quality improvement in aged care begins with continuous risk management strategies. Staff must continuously ask: What can go wrong? Are we certain we are aware of all possible risks residents face? What will we do to prevent each risk? What will we do to handle the risk if the risky event happens?
https://www.myagedcare.gov.au/aged-care-homes
If you are concerned about aged care services being affected by bush fires, please talk to your provider in the first instance. If you cannot make contact with your provider, need to update your contact information or have other questions, please call My Aged Care on 1800 200 422. For information on the Royal Commission into Aged Care Quality and Safety, visit agedcare.royalcommission.gov.au.
https://www.qcal.org.au/archive/images/tip2011_06.pdf
Aged Care - Progress Notes Overview Each client, who is receiving aged care assistance, must have a Care Plan in place to ensure on-going care needs are met. Progress Notes contribute to the review and updating of Care Plans to ensure these care needs are adequate. Documentation of care and any changes is a legal requirement and
https://www.consumerreports.org/elder-care/elder-care-and-assisted-living-who-will-care-for-you/
Aug 31, 2017 · In this special report on elder care and assisted living, Consumer Reports helps you find a residence that will keep you or a loved one safe and happy, at a price you can afford.
https://www.abc.net.au/news/2018-04-04/aged-care-my-husband-suffered-in-a-nursing-home/9614760
Three years ago, I received a call from my husband's home that changed my life. Since then it has become clear to me how big our aged care problem is, writes Heather Mansell Brown.
https://www.agedcarequality.gov.au/providers/standards/standard-6
Standard 6 links to: Standard 1 – All aspect of care and services need to treat consumers with dignity and respect and support them to make choices.It’s also important that care and services are delivered in a way that is culturally safe. Feedback and complaints systems support the consumers to let the organisation know when this does not occur.
https://home.kpmg/au/en/home/insights/2017/06/customer-experience-aged-care.html
Customer experience in the ageing sector No matter what we’re buying, we all want a good customer experience – we want to think ‘wow’. In the increasingly competitive ageing sector, consumers are looking for tailored services with a personalised and seamless experience in an environment where they feel respected and engaged.
https://www.australianageingagenda.com.au/2015/10/09/stress-busters-top-tips-for-aged-care-staff-to-deal-with-job-stress/
Oct 09, 2015 · Based on our work with over 100 aged care organisations, we have analysed the data to identify the top five workplace issues in aged care, and offer this advice to workers, writes Marcela Slepica. Work-related stress is the most common workplace issue in Australian workplaces and the aged care industry is no different.
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