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https://www.bma.org.uk/advice/employment/gp-practices/service-provision/nhs-complaints-procedure
Dec 07, 2018 · Requirements for GP practices on the NHS complaints procedure in England We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we’ll assume you’re happy to receive all cookies from the BMA website.
https://www.patients-association.org.uk/making-a-complaint-to-your-gp-hospital
How to make complaint to your GP or hospital. NHS care is very good overall, but things do still go wrong unfortunately. When this happens, it's important to know how to complain effectively. You should always complain or raise a concern if you are unhappy with your treatment or care.
https://stlawrence.gpsurgery.net/wp-content/uploads/sites/299/2015/03/Complaints-Procedure-April-2013.pdf
The Responsible Person, ie Practice Manager & GP Partners, are responsible for managing the procedure for handling complaints and in particular they will:- Be readily accessible to both the public and Practice staff Be overall responsible for receiving complaints, taking action to …
https://www.which.co.uk/consumer-rights/advice/how-to-complain-if-youre-unhappy-with-your-gp-or-gp-surgery
If you’d like to complain about your GP or doctor's surgery, ask for a copy of the surgery’s complaints procedure, and use this to help you. Keep a record of who you speak or write to, and on what date. If you raise your complaint verbally, make sure you write down everything you discuss.
https://www.ombudsman.org.uk/sites/default/files/How_to_raise_concerns_about_a_general_practice_0.pdf
complaints about a GP practice If you are unhappy with the treatment or service you, a family member or someone you care for has received from a GP practice, you may want to make a complaint. This is information on how to raise a concern, give feedback or make a complaint to a general practice. This could get your problem sorted out by
https://whitchurchroad.gpsurgery.net/patient-info/complaints-policy/
Complaints should be addressed to Nichola Goodfellow, Practice Manager or any of the doctors. Alternatively, you may ask for an appointment with the practice manager in order to discuss your concerns. She will explain the complaints procedure to you and will make sure that your concerns are dealt with promptly.
https://abbeywoodsurgery.gpsurgery.net/patient-info/complaints-compliments/
If a complaint is regarding a child under 16 years old , unless there are specific reasons, you will need to be the Legal Guardian (proof will be required) or the Parent to make a complaint. Informal complaints, also known as verbal complaints, will be dealt with by the Practice Manager or Secretary, if the Manager is on holiday.
https://www.bma.org.uk/advice/employment/complaints/complaints-in-primary-care
Dec 07, 2018 · CQC (Care Quality Commission) inspectors may ask the GP practice about how it shares the patterns and trends of complaints and request to see evidence of change to improve the service offered. Every practice must appoint a 'responsible person' whose job is to ensure compliance with the current complaints regulations.
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
In the event of a complaint about more than one organisation – perhaps a complaint that includes issues about your GP, local hospital and ambulance service – you'll only need to make one complaint. The organisation that receives your complaint must then co-operate with the others to ensure you receive a co-ordinated response.
https://www.england.nhs.uk/wp-content/uploads/2016/07/nhse-complaints-policy-june-2017.pdf
6 Complaints that cannot be dealt with under this policy The following complaints will not be dealt with under the Local Authority Social Services and National Health Service Complaints (England) Regulations (2009): A complaint made by any NHS organisation or private or independent provider or responsible body.
https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
The commissioner will vary depending on the NHS service you are complaining about. If your complaint is about primary care services such as GPs, dentists, opticians or pharmacy services, contact NHS England. If your complaint is about services such as hospital care, mental health services,...Author: Department of Health And Social Care
https://laurelbank.gpsurgery.net/patient-info/complaints-compliments/
If you have a complaint about another agency involved in your healthcare we can write a complaint on your behalf, or support an existing complaint: please discuss this with your GP. Please note, patients who make a complaint will not be discriminated against or experience any negative effect on their care, treatment or support.
http://www.westernbreast.com.au/images/vhum_pdfs/patient_complaint.pdf
This Practice aims to resolve complaints as they are reported. All staff should be prepared to address complaints as they arise. Complaints are recorded and actioned with a copy placed in the patient’s record, if related to patient care. All complaints received must be documented on aPatient Complaint Form and referred to Dr Humeniuk.
https://www.cqc.org.uk/contact-us/how-complain/complain-about-service-or-provider
Complaints about the NHS (including GP and dental services) Contact the Parliamentary and Health Service Ombudsman (PHSO). Complaints about adult social care. If the care is funded or arranged by a council, you can make a complaint to your council if it pays for your care.
https://www.mygov.scot/nhs-complaints/
Oct 04, 2019 · To complain about an NHS service – such as a hospital, GP or dentist – you should complain to the person or organisation. For example if it's a complaint about your doctor, you could complain to the surgery. If you don't want to complain directly or your complaint hasn't been resolved, contact your local health board.
https://www.avant.org.au/resources/start-a-practice/patients/complaint-resolution/
It is good practice to deal with complaints as quickly as possible with an emphasis on resolving the concerns. Listen to the concerns raised: you may not agree that there was anything to complain about, but that is not the view of the person who made the complaint.
https://stlukes.gpsurgery.net/patient-info/complaints-compliments/practice-complaints-policy/
Practice Complaints Policy
https://www.ombudsman.org.uk/publications/opportunity-improve/general-practice-complaint-handling-our-findings-and-key-areas-improvement
the practice did not have a complaints policy or procedure setting out what to do. The practice manager resolved complaints as they arose but there were no records of investigations and responses.
https://www.avant.org.au/member-benefits/doctors-health-and-wellbeing/healthy-knowledge-and-career/understanding-the-legal-process/dealing-with-a-direct-patient-complaint/
You should seek to deal with complaints about your clinical care yourself, but complaints about the practice or administrative issues could be dealt with by your practice manager. Do not ignore complaints. Seek to deal with complaints as quickly as possible with an emphasis on resolving the patient’s concerns. Some patients will make complaints verbally but for substantial complaints, it is preferable to ask the …
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