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https://www.which.co.uk/consumer-rights/advice/how-to-complain-if-youre-unhappy-with-your-gp-or-gp-surgery
If you’d like to complain about your GP or doctor's surgery, ask for a copy of the surgery’s complaints procedure, and use this to help you. Keep a record of who you speak or write to, and on what date. If you raise your complaint verbally, make sure you write down everything you discuss. Included in your formal complaint should be the ...
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
Feedback and complaints about the NHS website. If you wish to comment or give feedback about this website or make a complaint about our content or any operational issues, contact the Service Desk team.. Additionally, you can take a look at the NHS website complaint process (PDF, 167kb) or, for more detailed information, see the NHS website complaints policy (PDF, 620kb).
https://www.bma.org.uk/advice/employment/gp-practices/service-provision/nhs-complaints-procedure
Dec 07, 2018 · NHS complaints procedure. This document provides local medical committees (LMCs), practices and GPs with guidance on the requirements of the NHS complaints system: advices on how to deal with complaints that come into the practice; addresses some of the concerns GPs and practices may have about the way the complaints system operates
https://stlawrence.gpsurgery.net/wp-content/uploads/sites/299/2015/03/Complaints-Procedure-April-2013.pdf
The procedure follows The Local Authority Social Services and National Health Service Complaints (England) regulations 2009 no. 309. 2. Practice Complaints Administrator The Responsible Person, ie Practice Manager & GP Partners, are responsible for managing the procedure for handling complaints and in particular they will:-
https://www.bma.org.uk/advice/employment/complaints/complaints-in-primary-care
Dec 07, 2018 · In order to account for complaints involving locum GPs, practices must seek an agreement from locums that they will participate in the complaints procedure if required to do so. As complaints can be made to the practice up to a year after the reason for the complaint, it is possible that complaints will arise after the locum GP has moved on.
https://www.nhsinform.scot/care-support-and-rights/health-rights/feedback-and-complaints/complain-about-a-gp-pharmacy-dentist-or-hospital-in-scotland
Oct 18, 2019 · Every GP, pharmacy, dentist and hospital in Scotland has a complaints procedure. To make a complaint about these NHS services, contact the practice directly or the feedback and complaints team at your health board.
https://www.ombudsman.org.uk/sites/default/files/How_to_raise_concerns_about_a_general_practice_0.pdf
complaints about a GP practice If you are unhappy with the treatment or service you, a family member or someone you care for has received from a GP practice, you may want to make a complaint. This is information on how to raise a concern, give feedback or make a complaint to a general practice.
https://www.mygov.scot/nhs-complaints/
Oct 04, 2019 · To complain about an NHS service – such as a hospital, GP or dentist – you should complain to the person or organisation. For example if it's a complaint about your doctor, you could complain to the surgery. ... They explain the complaints handling procedure and when you'll get a response. Help with complaints. For help and advice with ...
https://www.patients-association.org.uk/making-a-complaint-to-your-gp-hospital
All healthcare providers have a policy and a system for dealing with complaints. It should cover your rights. Ask to see a copy of the healthcare provider’s complaints policy and details of how to complain. Download the full version of this leaflet Download your own GP surgery complaint letter template
http://www.healthscotland.scot/contact-us/comments-and-complaints
Visit NHS inform to complain about a GP, pharmacy, dentist or hospital in Scotland . ... For more information on the complaints process, download the public facing model Complaints Handling Procedure. Go to NHSScotland public facing model complaints handling procedure download .
https://www.england.nhs.uk/contact-us/complaint/
Feedback helps us improve the quality of your care. You can give good or bad feedback by telling the NHS organisation or service about it. For example, you can do this through the Friends and Family Test or you can speak to a member of staff. Other ways to give feedback should be clearly displayed ...
https://managementinpractice.com/news/patients/handling-complaints/
Your complaints procedure. Your ability to manage complaints effectively depends largely on your practice’s complaints procedure. If you have not reviewed this for some time, it is a good idea to see how it measures up. Consider the last few complaints your practice received – did following the procedure make you feel comfortable and in ...
http://greystoke.gp-surgery.com/about-2/complaints-procedure/
Complaints Procedure. Our aim is to give you the highest possible standard of service and we will try to deal quickly with any problems that may occur. We operate a practice complaints procedure as part of the NHS system for dealing with complaints.
https://www.ombudsman.org.uk/publications/opportunity-improve/general-practice-complaint-handling-our-findings-and-key-areas-improvement
General practice complaint handling: our findings and key areas for improvement The purpose of our review was to look at the quality of general practice complaint handling, to identify good practice and ways that the quality could be improved. We have identified five areas where we believe GP practices are falling short of what is required by both the Complaint Regulations (2009) and what we ...
https://www.gov.uk/government/organisations/department-of-health-and-social-care/about/complaints-procedure
Complaints procedure ... complaints about hospitals, GP practices and other NHS services; ... complaints are investigated by a senior manager who is independent of the individual or team that your ...
https://forgeclose.gpsurgery.net/patient-info/practice-leaflets-documents/practicecomplaintsprocedure/
Practice complaints procedure
https://www.themdu.com/guidance-and-advice/guides/introduction-to-the-nhs-complaints-procedure
May 04, 2017 · For example, in the GP practice or hospital. In our experience most complaints are resolved quickly and efficiently this way. Stage two: Parliamentary and Health Service Ombudsman (PHSO) If a complainant is still dissatisfied after stage one, they can complain to the Ombudsman.
https://digital.nhs.uk/data-and-information/publications/statistical/data-on-written-complaints-in-the-nhs/2017-18
Sep 06, 2018 · The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. This annual collection is a count of written complaints made by (or on behalf of) patients, received between 1 April 2017 and 31 March 2018 .
https://abbeywoodsurgery.gpsurgery.net/patient-info/complaints-compliments/
Information on our complaints procedure is available from reception. Complaints should be addressed to : Mrs Tara Bolton, Practice Manager, Abbey Wood Surgery. Aletrnatively you may ask for an appointment with Mrs Bolton to discuss your concerns. She will explain the complaints procedure to you and ensure that your concerns are dealt with promptly
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