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https://www.gdc-uk.org/information-standards-guidance/standards-and-guidance/complaint-handling
Together with 28 organisations from across the dental sector, the GDC has developed a set of universal principles for handling complaints about dental professionals. The six core principles provide a simple template for best practice, helping professionals and patients to get the most from feedback and complaints, for the benefit of all.
https://www.dentalprotection.org/docs/librariesprovider4/dental-advice-booklets/dental-advice-booklet-complaints-handling-england.pdf
Complaints handling skills are a prerequisite to survival in today’s consumerist society. Time spent training all the team members in basic complaints handling and customer care skills will reap significant rewards for any dental team. Whilst it is easy to assume that patients will complain or sue
https://www.dentalprotection.org/south-africa/publications-resources/complaints-handling
Dental Protection Limited Website. The complaints handling process should adapt to the needs of a patient and not the other way round, although there is no single way to handle a complaint, there are 10 key steps that should always be considered.
https://www.dentalnursenetwork.com/news/1499-complaints-handling-news.html
Complaints handling at the practice where I work My practice has an effective and clear complaints procedure, and all staff are aware of the importance of following this. The procedure is based on the British Dental Association’s good practice template, but is adapted to meet the practice’s specific needs.
https://www.nhs.uk/common-health-questions/dental-health/how-do-i-complain-about-my-dental-treatment/
Complaining about NHS dental treatment. If you wish to make a complaint about a dentist or dental practice, try to resolve it directly with them first. Contact the dental surgery's practice manager with details of your complaint. You can complain in writing, by email or by speaking to someone.
https://ddujournal.theddu.com/issue-archive/summer-2018/dealing-with-dental-complaints
Complaints can be made direct to the practice or via a third party, such as the NHS primary care organisation, the Dental Complaints Service for private treatment, a capitation plan provider or the GDC. The GDC is not a complaints resolution service, and it should only investigate complaints that could give rise to a finding of impaired fitness ...
https://standards.gdc-uk.org/pages/principle5/scenarios/scenario1.aspx
Standard 5.3.4 in Standards for the Dental Team states you must respond to complaints within the time limits set out in your complaints procedure. If you don’t respond within the time limits set out in your complaints handling procedure, patients will probably become more annoyed and could end up complaining to the GDC.
https://www.nature.com/articles/bdjteam201730
Feb 03, 2017 · It is the hope that the reader has gained a better understanding and appreciation of complaints handling at the dental practice. Throughout the whole interaction communication skills, verbal ...Cited by: 1
Dental Complaints Service 37 Wimpole Street London W1G 8DQ Please read about What we can help with for further information about the role of the Dental Complaints Service. For other organisations that may be able to assist you, please visit our helpful links page.
https://www.hamdentalpractice.com/complaints/
Ham Dental Practice Complaints Handling Policy and Procedure. If you have a complaint or concern about the service you have received from the dentists or any of the staff working in this practice, please let us know. We operate a practice complaints procedure. Our …
https://www.theddu.com/learn-and-develop/course-listing/dental-complaints
Complaints are a fact of life in every dental practice. And while no one likes to hear that a patient is unhappy, a complaint is also a golden opportunity to show your practice at its best, as well as uncover issues that need to be addressed.
http://dentalcomplaintsexpert.com/
Hi I’m Hazel, Hazel Adams, and I’m founder of Dental Complaints Expert, the specialist customer service and complaints handling consultancy which focuses solely on the dental industry. So if you are from a Dental Practice needing help right now to resolve patient complaints then you’re in the right place.
https://76dental.com/code-of-practice-for-patient-complaints/
Code of Practice for Handling Patient Complaints We want our service to meet your expectations. If you have a concern or complaint about any aspect of our service, we want to know what mistakes we made and identify how we can improve to ensure that we meet your expectations in future. Our aim
https://www.mydentalcpd.co.uk/complaint-handling.html
Welcome to My Dental CPD. Username. Password. Remember me. Forgotten Password. Register a new account. Understanding and managing complaints in practice. ... Complaints: Handling complaints in the practice. By Amanda Atkins. 1 hour Verifiable CPD course. Access course. Angry from Andover: Dealing with patient complaints.
https://standards.gdc-uk.org/Assets/pdf/Standards%20for%20the%20Dental%20Team.pdf
General Dental Council Standards for the Dental Team This document sets out the standards of conduct, performance and ethics that govern you as a dental professional.I t specifies the principles, standards and guidance which apply to all members of the dental team. It also sets out what patients can expect from their dental professionals.
https://www.legalombudsman.org.uk/downloads/documents/publications/Guide-Good-Complaints-Handling.pdf
Listen, Inform, Respond: A guide to good complaints handling In summary Good complaints handling can be positive for firms – dealing with complaints effectively gives consumers confidence that a firm is customer focused. An effective complaints process can also …
https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/nhs-complaints-who-is-your-complaint-against/nhs-dentist-complaints/
Tell the dental practice what you’re worried about. If they don’t put things right, you can make a formal complaint - ask the practice what their complaints procedure is. If you’re still not happy after they’ve replied, you can complain to the Parliamentary and Health Service Ombudsman on their website. The ombudsman will only take ...
https://www.merivaledental.com/complaints
Complaints Handling Policy (Private Treatment) We want all our patients to have a positive experience at our practice. However, if one of our patients should be less than satisfied with the service we provide, they will be dealt with courteously and promptly so that the matter is resolved as quickly as possible.Location: 020 8692 9963 94 Greenwich High Road, London SE10 8JE
https://www.apollinetraining.co.uk/course/complaints-handling/
The UK General Dental Council defines a complaint as any written or spoken expression of dissatisfaction about a dental service or treatment, whether justified or not. This course looks at what complaints are, why patients complain, their expectations, handling complaints and the GDC, and explores the practical aspects of dealing with complaints.
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