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https://www.healthwatch.co.uk/report/2020-01-15/shifting-mindset-closer-look-complaints
Jan 15, 2020 · Key findings Local reporting on complaints is inconsistent and inaccessible All hospital trusts are reporting to NHS Digital on the numbers of complaints they receive; however, only a minority of trusts report any more meaningful data at a local level.
https://www.healthwatch.co.uk/help-making-complaint
Resources to help you make a complaint. We know that making a complaint about NHS or social care services can be confusing. We have worked with Citizens Advice to provide you with the information you need to make a complaint when things go wrong.
https://healthwatchenfield.co.uk/news/healthwatch-england-publishes-report-about-nhs-complaints/
Healthwatch England’s new report, Shifting the mindset (2020), investigates how hospitals report on complaints and whether current efforts are sufficient to build public trust. The public expects the NHS to learn from mistakes, and to be kept informed about how these changes are made.
https://www.healthwatcholdham.co.uk/report/2020-01-19/healthwatch-england-report-shifting-mindset-closer-look-nhs-complaints
Jan 19, 2020 · Healthwatch England Report: Shifting the mindset - a closer look at NHS complaints. Report – 19 January 2020. ... All hospitals must produce an annual statutory complaints report but they are only required to make it available to people upon request. Yet we found that hospital complaints staff were often not aware of the reports or who could ...
https://www.independent.co.uk/news/health/nhs-complaints-mid-staffs-robert-francis-healthwatch-england-a9283221.html
Jan 15, 2020 · News > Health Lack of transparency on patient complaints risks confidence in the NHS, warns Mid Staffs inquiry chair. Healthwatch England found just 12 per cent of …Author: Shaun Lintern
https://healthwatchll.com/nhs-complaints/
NHS England welcomes concerns, compliments and complaints as valuable feedback that will help us learn from your experiences and make improvements to services we commission. Independent NHS Complaints Advocacy Service POhWER Advocacy is a charity that helps people to be involved in decisions being made about their care. Call POhWER’s support ...
https://www.change-and-achievement.com/healthwatch/
Nov 26, 2018 · The Healthwatch should help to solve exactly these problems and to show the owner whether he is leading a healthy life at all. ... What some people also like to benefit from is the weather report that can be read on the watch. So it tells you if you can practically walk out and about.
https://healthwatchll.com/about-us/meet-the-team/
After working in the banking sector for 10 years as a Complaints Manager, Micheal began working in outreach and public engagement when he joined the Local... more Micheal moved to Leicester from Lancashire to study at De Montfort University in 1995.
https://www.healthwatchhertfordshire.co.uk/our-work/reports-2/
Healthwatch Hertfordshire produce reports looking at various aspects of Health and Social Care. These are provided here to be downloaded and used by anyone. ... This research was in response to local feedback about complaints processes, as well as the Healthwatch England report Suffering in Silence.
https://www.healthwatcholdham.co.uk/
Healthwatch England Report: Shifting the mindset - a closer look at NHS complaints Healthwatch England have released their latest report showing that Hospitals need to do more to show patients how the NHS is learning from mistakes.
https://www.healthwatchsouthwark.org/news-and-reports
Healthwatch Southwark and the Southwark LGBT Network came together to produce an unprecedented report looking at the experiences and needs of the LGBTQ+ communities in …
https://www.healthwatchsurrey.co.uk/our-work/reports-and-papers/project-reports/
Care at Home Phase 1 Report. Healthwatch Surrey has set out to answer the question 'In Surrey, do Domiciliary Care Users have a voice?'. During phase one of our project, we spoke to 13 care at home providers, asking them about their compliments, complaints and comments procedures.
https://www.healthwatchsurrey.co.uk/about-us/annual-report/
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https://www.healthwatchnewcastle.org.uk/about-us/reports/
On 3 June 2015, Healthwatch Newcastle and Healthwatch Gateshead teamed up with the Regional Refugee Forum (RRF) to hold an event for asylum seekers and refugees in Newcastle and Gateshead. The event was designed to give RRF members the opportunity to tell us about the unique and distinctive health and wellbeing issues affecting them.
https://www.healthwatch-uk.org/images/Research/CPR2_report_v1.0_FINAL_signed_copyright.pdf
4 Introduction and Rationale 4.1 Previous Research A pilot study was carried out by HealthWatch and published in 20121, which showed that the Consumer Protection from Unfair Trading Regulations 2008 (the CPRs)2 were not being enforced by Trading Standards (TS).
https://www.pslhub.org/learn/investigations-risk-management-and-legal-issues/investigations-and-complaints/complaints/healthwatch-shifting-the-mindset-a-closer-look-at-hospital-complaints-january-2020-r1347/
Key findings from report Local reporting on complaints is inconsistent and inaccessible All hospital trusts are reporting to NHS Digital on the numbers of complaints they receive; however, only a minority of trusts report any more meaningful data at a local level. ... Healthwatch. Shifting the mindset: A closer look at hospital complaints ...
https://www.healthwatchlewisham.co.uk/what-we-do/annual-reports/
Search annual reports: 2018-2019. This year saw us tackle issues such as men and young people's mental health, complaints information and access to services. Find about more by downloading the Healthwatch Lewisham 2018-19 Annual Report. Download. 2017-2018. Our annual report 2017/18. Find out about our work focusing on social care, hospital ...
https://www.healthwatchsouthwark.org/news-and-reports/search?keyword=&field_article_type_tid%5B0%5D=103&page=2
Healthwatch Southwark held a focus group with six Southwark residents with mental health problems who are users of the Vietnamese Mental Health Service (VMHS). 30 October 2015. Report. Healthwatch Southwark’s Public Forum: “Everyone is treated equally” – Joint the debate! ... 'Spotlight on Social Care - …
http://healthwatchredbridge.co.uk/complaints
Below is the report from the 2015 Enter and View completed by Healthwatch Redbridge in regards to the complaints prodecures at GPs. This is a collective report including all of the 46 GPs in the borough.
https://healthwatchbromley.co.uk/what-we-do/our-reports/
The Health and Social Care Act allows Healthwatch Bromley 'Enter and View' Authorized Representatives to observe service delivery and speak to patients, residents, staff, relatives, friends, and carers. The visit can happen if people tell us there are concerns, but equally, the visits can take place when services have a good reputation.
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