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https://www.parliament.uk/business/commons/governance-of-the-house-of-commons-/feedback/
The Compliments, Complaints and Comments scheme welcomes feedback from our customers to help us make improvements to services provided by the House of Commons. If you have an urgent issue which needs to be resolved immediately, please report it …
https://www.cqc.org.uk/guidance-providers/regulations-enforcement/regulation-16-receiving-acting-complaints
Component of the regulation. Providers must have regard to the following guidance . 16(1) Any complaint received must be investigated and necessary and proportionate action must be taken in response to any failure identified by the complaint or investigation. People must be able to make a complaint to any member of staff, either verbally or in writing.
https://www.eastriding.gov.uk/EasySiteWeb/GatewayLink.aspx?alId=321165
Children’s Services Compliments, Complaints and Comments Annual Report 2012 - 2013 3 Executive Summary This is the seventh Compliments, Complaints and Comments Annual Report for East Riding of Yorkshire Council’s Children’s Services. The report covers the period 1 April 2012 to 31 March 2013.
https://www.bolsover.gov.uk/images/LIVE/C/CCC_Policy_2018.pdf
streamlined compliments, comments and complaints handling process with local, early resolution by capable, well-trained Officers, which is managed by the Department responsible for managing complaints. 1.6 This policy sets out the framework for handling …
https://www.wakefieldccg.nhs.uk/fileadmin/Policies/Complaints_Policy_Approved.pdf
Lessons are learned from complaints to improve the quality of services. 3 Scope of the Policy This policy applies to all complaints, comments, concerns and compliments received by the CCG and this policy must be followed by all staff who are employed by NHS Wakefield CCG and those on contracts for services, temporary or
https://www.proceduresonline.com/pics/fosterplus/chapters/p_complaints.html
UNDERPINNING LEGISLATION. Fostering Regulations: Reg. 11 - Independent fostering agencies - duty to secure welfare; ... Fosterplus Complaints, Representations and Compliments Policy outlines the Procedure to be followed in the event of a complaint, representation or compliment being made. ... Enquiries or comments about the availability ...
https://www.darlington.gov.uk/media/3529/childrens_social_care_complaints_annual_report_2009-10.pdf
Key features of the legislation include: ... for monitoring and reporting purposes. Children’s Social Care Annual Report Page 2 of 10 Purpose of the report The purpose of this report is to inform the public, Council Members and staff of the ... Complaints, Compliments and Comments received in 2009/10
https://www.oxfordshire.gov.uk/sites/default/files/file/adult-social-and-health-care/policyasccommentscomplaintscompliments.pdf
Comments, Complaints and Compliments Policy for Adult Social Care, Nov 2016 Page 5 of 8 (VII) complaints arising out of an alleged failure to comply with a request for information under the Freedom of Information Act 2000; (VIII) complaints that fall under the council’s Corporate Complaints procedure. Independent Advocacy 29.
https://www.leedsccg.nhs.uk/content/uploads/2019/08/2019-CCG-complaints-policy-2.0-Final-draft.pdf
complaints, concerns, comments and compliments as a genuine means to improving the experiences of patients and the quality of its services. This policy incorporates the CCG’s obligations in the NHS Constitution and the Health and Social Care Act and responds to a number of key reports, guidelines and
https://www.cumbria.gov.uk/eLibrary/Content/Internet/536/6357/4242410552.pdf
The procedure also provides a valuable mechanism for compliments and comments to be made to the Directorate. Both compliments and comments are welcomed and encouraged. Comments or suggestions for service improvements should always receive a written response from an appropriate manager. 4.2. Corporate complaints procedure
http://parishes.lincolnshire.gov.uk/Files/Parish/87/PCD0016_Complaints_Concerns__Compliments_Policy_070320161.pdf
1 Policy Complaints, Concerns & Compliments Policy This Procedure is a document that sets out the organisation’s approved and agreed practices. Any deviation must be …
https://www.leedsccg.nhs.uk/content/uploads/2018/03/2016-CCG-complaints-policy-Final-1-1.pdf
CCG Concerns Complaints, Comments and Compliments Policy ... Implement systems for monitoring, reporting and sharing information regarding complaints across the CCG, including lessons learned from complaints. ... to ensure effective complaints management which is in line with national legislation…
http://www.sompar.nhs.uk/media/4735/complaints-concerns-and-compliments-policy-v6feb-17.pdf
Complaints, Concerns and Compliments V6 - 6 - February 2017 concerns and comments are received at a service or ward level and a response provided, PALS should be provided with a copy to be logged on the Datix system. All formal complaints should be passed to the Complaints Manager.
https://www.eastriding.gov.uk/council/contact-the-council/feedback-complaints-comments-and-compliments/
Compliments, Complaints and Comments Report for Children's Services 2013-14 (pdf 260kb) Compliments, Complaints and Comments Report for Children's Services 2012-13 (pdf 397kb) What if I am not happy with the response I receive to my complaint?
http://doclibrary-kccg.cornwall.nhs.uk/DocumentsLibrary/KernowCCG/OurOrganisation/Policies/ComplaintsAndComplimentsPolicy.pdf
Complaints and Compliments Policy Page 5 of 33 1. Introduction This policy sets out the way in which NHS Kernow handles complaints and compliments made regarding the decisions it makes and the actions taken by staff. This is in line with the 2009 NHS Complaints Regulations. 2. Purpose
https://www.elmbridge.gov.uk/council/suggestions-compliments-and-complaints/
Suggestions. If you want to make a suggestion to improve our services, please complete our online form.. Compliments. To compliment some great service or a member of staff please complete our online form.. If you would like to address your comments to the relevant senior member of staff, please mark your comments for their attention when you complete the form.
https://saferessexroads.org/wp-content/uploads/2016/07/ECC-Complaints_Policy.pdf
Responding to Complaints, Comments and Compliments . 8 . 7. Anonymous complaints and comments . Complaints and compliments staff will review anonymous complaints and comments. Where these relate to individuals or issues of significant service delivery, these staff will decide whether to log and investigate the complaint in line with the general ...
https://www.cumbria.gov.uk/elibrary/Content/Internet/327/408769308.pdf
On 1st April 2009 major new legislation 1 and ... for complaints, compliments, comments and concerns relating to the local services functions of the directorate. Most complaints fall to be ... the Directorate, during the reporting period, the Complaints Team consisted of two full time
https://www.sehd.scot.nhs.uk/mels/CEL2012_08.pdf
Secondary legislation has been drafted (and issued under CEL 7 (2012) and is on SHOW) in relation to the handling of feedback, ... comments, concerns and complaints are revised to reflect the requirements of ... complaints; and • reporting and monitoring mechanisms in relation to complaints and also
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