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https://www.optus.com.au/content/dam/optus/documents/about-us/sustainability/complaint_handling_policy.pdf
To lodge a complaint with the TIO you can call 1800 062 058 (1800 675 692 from a TTY handset) or contact them via their website tio.com.au Please note that you will need a complaint number issued by Optus, and the TIO will expect that you have attempted to resolve the complaint with Optus before lodging a TIO complaint.
https://www.complaintboard.com/optus-complaints-l15573.html
I mean, this is an absolute joke from giant company Optus, I should be able to view all my account details including letters and bills online, as well as receiving them by correspondence ALWAYS. I have documented most of these calls and will be making a formal complaint to Optus and requesting cancellation of my accounts without penalty!!
https://forums.whirlpool.net.au/archive/133920
Nov 27, 2003 · If you want your comment/complaint be taken by any company, write the letter with proper wording, grammar and spelling. Otherwise, you just waste your time and postage. edit : Hehe, I just google and found "your friend at optus".
https://yescrowd.optus.com.au/t5/Network-Coverage/How-can-I-lodge-a-complaint-to-Optus-against-Store-Staff-Service/td-p/337978
Best way to do this is to write a letter (on paper with a stamp) and send it to their customer care team. Every other form of contact seems to be useless. Customer Relations Group PO Box 306 SALISBURY SOUTH SA 5106 . If you don't like the response, take it to the Telecommunications Industry Ombudsman by lodging a complaint on line via their site.
https://forums.whirlpool.net.au/archive/2616240
Mar 18, 2017 · Optus reply was that they don't know, it isn't scheduled. Then went to TIO who forwarded official complaint to Optus. End result was $50/month off our bill for six months and we are free to break contract if we can find someone better.
https://yescrowd.optus.com.au/t5/Broadband-Telephony/Email-Complaint/td-p/213506
They actually don't have an email for complaints - most likely because it'll reach it's storage limit within a day. Most likely optus will do nothing about the constructive feedback I took the time to provide them with because optiu doesn't really care about their customers.
https://yescrowd.optus.com.au/t5/Mobile/how-to-lodge-a-complaint/td-p/372478
How do I lodge a complaint with Optus? I ordered a new mobile broadband service since 19th December on one of the new online promotional offers. 10 business days later, 10 hours spent (wasted) with Optus, 10 interactions with Optus across IVRs, Live …
https://www.wikihow.com/Write-a-Complaint-Letter-to-a-Company
Nov 08, 2019 · The easiest way write a complaint letter to a company, is to quickly get to your problem. Include your desired resolution in the body of the letter, and state a time limit for the solution. Close the letter respectfully by …Author: wikiHow Staff
https://www.accc.gov.au/media-release/optus-penalised-10-million-for-misleading-customers-over-digital-purchases
“Optus failed to take appropriate action, choosing instead to continue to charge customers and collect commissions on these sales, even after numerous complaints. “We are pleased that the Court agreed that this conduct is simply unacceptable, and deserves a significant penalty,” Mr Sims said.
https://www.smh.com.au/business/companies/optus-customers-hit-back-over-world-cup-fiasco-with-35pc-surge-in-complaints-20181016-p50a0v.html
Optus had a 35 per cent surge in customer complaints. Smaller National Broadband Network (NBN) provider MyRepublic had a 101.6 per cent increase in complaints, with 1816 in total. MyRepublic launched in late-2016, with the complaints growth largely …
https://offer.optus.com.au/Redirect.aspx?EQ=PyEtE-rfqzBKeYfFswodGvIKys4Ag9yddSe6W1JeURp86CvkmKly1Bw48gImORBhmGShLiVmic-RBz3_s2-woi_P1D_09bv6eFLotDTHQFdlI5qG8BMmpZqwB-WX5Xdp4AOaT5vIggT-Ksns0OqfVIE1lUYl0Rzpbblj7dPTFsekIoauUvi9pfQNwuDyOmUAkAMLeEr-gBI-JDffqLif7MPHIUZdK3Btxf5ZVwmSUUa42ZCrvUaw20gC0EwmlmNy5CzBshBi4w2
To lodge a complaint with the TIO you can call 1800 062 058 (1800675692 from a TTY handset) or contact them via their website tio.com.au Please note that you will need a complaint number issued by Optus, and the TIO will expect that you have attempted to resolve the complaint with Optus before lodging a TIO complaint.
https://www.smh.com.au/sport/soccer/fifa-world-cup-2018/optus-working-on-world-cup-woes-after-another-patchy-night-20180617-p4zlyx.html
Jun 17, 2018 · Optus staff are working around the clock to stop their World Cup stream from continually dropping out after some customers complained of patchy coverage for a …
https://www.whistleout.com.au/MobilePhones/Guides/how-to-make-a-complaint
Nov 19, 2013 · Clearly state that you have a complaint when you call, and try to remain polite and calm - this may be hard under the circumstances, but immediate rudeness and disrespect towards a hapless call centre operator will not work in your favour.Author: Tara Donnelly
https://forums.anandtech.com/threads/complaint-letter.680640/
Dec 21, 2001 · However, because of the ongoing misinformation campaigns launched by Mr. Optus and his attendants, I feel it is my duty to write this. In the rest of this letter, I will use history and science (in...
https://www.prepaidservices.com.au/complaints-policy
A verbal or written acknowledgement will be made within five working days after receiving your letter or two working days after receiving your e-mail with a time frame for investigating and resolving your complaint. Taking appeals outside PPS
https://devicehelp.optus.com.au/samsung/galaxy-s9-android-8-0/messages-and-email/write-and-send-email/
Tap the new email icon. Tap the field next to "To" and key in the first letters of the recipient's name. Tap the required contact. Tap Subject and key in the required subject.
https://devicehelp.optus.com.au/samsung/galaxy-s9-android-8-0/messages-and-email/write-and-send-mms/
Tap Messages. Tap the new message icon. Tap the search field and key in the first letters of the recipient's name. Tap the required contact.
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