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https://new.mta.info/accessibility/paratransit/commendations-complaints-or-suggestions
Write to MTA New York City Transit, Paratransit Division, Customer Relations, 130 Livingston Street, Brooklyn, NY 11201. Email us using our online form and select “Paratransit (Access-A-Ride)” in the “MTA service” field. Make your comment or complaint while the details are still fresh in your mind.
http://web.mta.info/nyct/paratran/guide.htm
The "Guide to Access-A-Ride" is available to current Access-A-Ride customers in their preferred language. Current Access-A-Ride Customers may call 1-877-337-2017 to request a copy. Access-A-Ride's "How to Apply" pamphlet is available to applicants in their preferred language as part of the application process.
https://nypost.com/2018/01/21/the-mta-is-apparently-turning-a-blind-eye-to-access-a-ride-complaints/
Jan 21, 2018 · Nearly half of complaints made by Access-A-Ride users are largely ignored or shoddily probed by the MTA, according to a new audit. The investigation …
https://new.mta.info/accessibility/paratransit
Welcome to Access-A-Ride Paratransit Service Manage Trips Online Current Access-A-Ride Paratransit customers can book and manage trips using the MY AAR trip planner.
http://www.nashvillemta.org/Nashville-MTA-AccessRide-Information.asp
Complaints. Passengers should file a complaint any time that the service is not satisfactory, safe or secure. Complaints should be filed with MTA Customer Care at 615-862-5950. Complaints may be filed in writing or emailed to [email protected]. To assist with the investigation, file the complaint as soon as possible.
http://web.mta.info/nyct/paratran/guide1.htm
MTA NYC Transit Customer Service at 511 also provides AAR publications, bus and subway maps and information, between 6 a.m. and 10 p.m., seven days a week. If you want to receive a Braille or recorded version of the Guide to Access-A-Ride Service, please call 718-393-4133. Filing a Title VI Complaint
https://nashvillemta.org/Nashville-MTA-customer-comments.asp
Nashville MTA offers Nashville and surrounding counties transportation solutions - commuter rail connections, express buses, vanpools, carpools, employer programs. Nashville MTA Customer Comments and Complaints
https://www.complaintsboard.com/access-a-ride-poor-service-c256195
Access-A-Ride emphasize that they have to abide by their policy, and that cannot be changed. Access-A-Ride was to return to 1916 Park Ave at 11:50 am, but no one came until 1:10 pm. When Access-A-Ride came, the driver was told to stop at the nearest train station, which was at 125th Street station in Harlem.Author: Lorna Saunders
https://www.nydailynews.com/new-york/mta-ignores-thousands-riders-access-a-ride-complaints-audit-article-1.3770372
Jan 21, 2018 · The MTA does not track or review thousands of customer complaints made against its Access-A-Ride drivers and dispatchers, an audit showed Sunday.Author: Reuven Blau
https://www.complaintsboard.com/access-a-ride-b122255
Access-A-Ride complaints and reviews. Contact information. Phone number: +1 718 330 3322. Submit your complaint or review on Access-A-Ride. We use cookies to improve your experience on our site and to show you personalised advertising. ... Access-A-Ride — my mta app.1.2/5(57)
https://www.yelp.com/biz/access-a-ride-new-york
Hi I receive MTA Access A Ride services for my autistic 4 year old daughter. I have been suspended from Access A ride services for the third time and was not notified of the fact that i would be suspended again in a timely manner to fill out an appeals form.1.5/5(57)
https://newyork.cbslocal.com/2018/01/21/mta-access-a-ride-complaint-system/
Jan 21, 2018 · The Comptroller’ s office said it found that the MTA – which uses outside vendors for Access-A-Ride – does not investigate most of the complaints itself, according to a news release.
https://citylimits.org/2018/08/21/access-a-ride-or-stress-a-ride-mta-service-needs-overhaul-users-say/
Aug 21, 2018 · For Eman Rimawi, a campaign organizer with New York Lawyers for the Public Interest, getting around can be difficult. The closest subway to where she lives is the Parkchester 6 train station in the Bronx, which has no elevators, so Rimawi—an amputee who uses a walker—often takes Access-A-Ride (AAR), the MTA’s paratransit shared car service.
https://comptroller.nyc.gov/newsroom/press-releases/comptroller-stringer-access-a-ride-audit-reveals-widespread-rider-complaint-dysfunction/
(New York, NY) — A new audit released today by New York City Comptroller Scott M. Stringer revealed alarming bureaucratic breakdowns surrounding the MTA’s Access-A-Ride service. In this new audit, the Comptroller’s Office found egregious problems underpinning the MTA's systems to address tens of thousands of complaints made by riders annually. As a result,...
Manages transit, buses, subways, trains, bridges and tunnels in New York City and surrounding areas including Long Island.
https://nypost.com/2019/11/12/mta-expands-access-a-ride-program-but-limits-number-of-trips/
Nov 12, 2019 · The MTA's popular e-hail Access-A-Ride program will expand to include more disabled New Yorkers, the agency announced Tuesday — although critics griped that it …
http://www.mta.info/news/2018/01/22/mta-launches-access-ride-dashboard
MTA Launches Access-A-Ride Dashboard . January 22nd, 2018 ... It will also track customer complaints and the performance of the customer service call center. The launch of the dashboard is part of broader MTA-wide efforts to improve transparency and customer communications, and help agency officials identify problem areas to better more quickly ...
https://www.dnainfo.com/new-york/20170524/bushwick/mta-subway-disabled-advocates-access-a-ride-subway-bus/
May 24, 2017 · FINANCIAL DISTRICT — The MTA board shut down complaints about the Access-a-Ride program from disabled riders at a public meeting Wednesday, telling the straphangers that it …Author: Gwynne Hogan
https://www.dnainfo.com/new-york/20170623/bushwick/mta-subway-access-a-ride-ehail-app-disability/
Jun 23, 2017 · MTA to Expand Use of Mobile App for Disabled Riders Amid Complaints ... Access-a-Ride users turned out in droves at an MTA board meeting Wednesday to complain about service. ... He detailed a slew ...Author: Gwynne Hogan
https://access.nyc.gov/programs/access-a-ride/
Access-A-Ride (AAR) Paratransit Service provides public transportation for eligible customers with disabilities or health conditions that prevent them from using the …
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