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https://www.ptv.vic.gov.au/footer/customer-service/feedback-and-complaints/
You can give us feedback online, by phone, in person or by post. For urgent matters about public transport please call 1800 800 007 as online feedback can take up to 24 hours to reach us. The customer service team is available between 6am and midnight daily (all night Friday and Saturday).
https://www.ptv.vic.gov.au/footer/customer-service/feedback-and-complaints/how-we-handle-complaints/
It provides fair, free and fast resolutions to public transport disputes, and works with its members on systemic complaints to help improve Victoria’s public transport system. The Public Transport Ombudsman handles complaints about: service delivery, such as cancellations, reliability, punctuality and overcrowding; myki and ticketing
https://www.ptovic.com.au/need-advice/common-complaints
Myki complaints. Here are some of the common myki issues complained about to the Public Transport Ombudsman’s office: Concessions. There are different myki cards, including different concession mykis. A concession myki requires you to travel with proof of entitlement to the concession myki.
Myki helps you securely store and manage passwords locally across your devices. Available on. For Individuals. Securely store and seamlessly manage your passwords and data offline. Get App For Enterprises. Secure and manage your company's passwords away …
https://www.mymyki.com.au/NTSWebPortal/Common/auxillary/Contactus.aspx?menu=Feedback
Have your say about myki. Use this space to tell us exactly what you think about myki - what you like about myki and how we can improve the way myki works for you. Your feedback is vital - and will be used to help us ensure that myki does the best possible job of making your public transport network easier to use and more enjoyable.
https://www.theage.com.au/national/victoria/myki-number-one-for-complaints-to-public-transport-ombudsman-20140930-10nzt5.html
Sep 30, 2014 · Complaints about the myki ticketing system remain the single highest cause of cases to the Public Transport Ombudsman, but have fallen from half the total number of complaints to a third.
https://www.audit.vic.gov.au/sites/default/files/20150610-myki.pdf
Operational Effectiveness of the myki Ticketing System . Victorian Auditor -General’s Report This is impeding the effective governance of both myki, and all other major investments by the state in projects whose life cycle usually extends beyond the term of Parliament and any government. It is also compromising the effectiveness of the
https://www.mymyki.com.au/NTSWebPortal/Common/Auxillary/Contactinfo.aspx?menu=Contact%20us
myki mailbox GPO Box 4318 Melbourne VIC 3001 If you'd rather speak to someone from the myki team, please call. 1800 800 007 TTY for the hearing impaired, dial 9619 2727 6.00 am - 10.00 pm, 7 days a week. Feedback. Have your say about myki Let us know what you think about myki, Victoria's public ticketing system.
https://www.theguardian.com/australia-news/2016/jan/13/melbournes-myki-fare-system-under-investigation-by-ombudsman
Jan 12, 2016 · Complaints about enforcement tactics relating to public transport fares make up 80% of complaints from the public ... Melbourne's myki fare system under …Author: Melissa Davey
https://www.onlymelbourne.com.au/transport-tickets-myki
myki is valid on trains, tram & bus networks + some v/Line services. myki myki is a reusable plastic smart card used to travel on public transport. myki stores two types of value on the one card - myki pass (travel days) and/or myki money (a dollar amount). myki pass myki pass is stored travel days for specified zones, valid for a certain period.
https://www.governmentnews.com.au/mykis-massive-delays-and-quadruple-cost-blowout/
Jun 10, 2015 · But Myki was often in the news not just for the delays and cost blowouts but also for slow response times of Myki gates and readers and the lack of a short-term ticket option. The audit also revealed that 35 per cent of all complaints about public transport to the Public Transport Ombudsman were about Myki – the highest number.
https://www.smh.com.au/technology/myki-scam-costs-victoria-42-million-20150825-gj6zi6.html
Aug 25, 2015 · Fraudsters have used stolen credit card details to top up myki travel passes before selling them on the black market in a scam that has cost Public Transport Victoria (PTV) $4.2 million.
https://www.theage.com.au/national/victoria/myki-a-key-cause-for-complaint-among-commuters-20121206-2ax6n.html
Dec 06, 2012 · Myki glitches and Metro trains skipping stations were among commuter problems that drove a 93 per cent increase in complaints to the Public Transport Ombudsman this year.
https://www.sbs.com.au/news/700m-myki-contract-renewed-before-review
Victoria renewed a $700 million contract for its controversial myki transport card without doing a review of the eight-year-old, much-maligned system.
https://www.heraldsun.com.au/news/victoria/myki-woes-2000-passengers-complain-about-the-travel-card/news-story/254f4255d1e3a4c5190ad135adff4c98
Dec 10, 2014 · MYKI still tops the list of complaints from crabby commuters in Victoria, with almost 2000 passengers lodging cases against the embattled 1.5 billion smartcard system in the past year.
https://www.zdnet.com/article/victoria-to-trial-replacing-myki-card-with-android-devices/
Victoria to trial replacing Myki card with Android devices. The test will run until early 2019 before a call is made on whether to extend Mobile Myki to the entire network.
https://www.collectivecampus.io/blog/solving-mykis-problems-using-human-centred-design
Myki, Victoria’s now three-year old public transport ticketing system has been the subject of public abuse and endless scrutiny since its roll out in 2013. Not only was it delivered seven years late and half a billion dollars over budget, but in 2014 the train body received over 190 complaints a day regarding Myki.
https://www.heraldsun.com.au/news/victoria/myki-anger-sparks-rise-in-complaints-to-transport-ombudsman/news-story/d720075d17473cb98bc28808ec0061c4
Dec 06, 2012 · Myki complaints ranged from faulty cards and machines, to refunds, replacements, compensation, information and conditions. The Herald Sun revealed last week that up …
https://www.mykiretail.com.au/
For help with your username or a password reminder, contact the PTV myki Retail team at [email protected] . Please Note: If you are looking to become a myki Retail Agent, thank you for your interest but we are not taking expressions of interest at this time. .
https://www.reddit.com/r/melbourne/comments/8e1qnu/myki_potentially_coming_to_apple_wallet/
Myki on Apple Wallet would reduce fare evasion, complaints from passengers, speed up throughput at peak hours and help the environment with less plastic cards being produced. Myki could even become the Australian standard for public transport, enhancing the travel experience for locals and tourists."
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