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https://www.ptv.vic.gov.au/footer/customer-service/feedback-and-complaints/
You can give us feedback online, by phone, in person or by post. For urgent matters about public transport please call 1800 800 007 as online feedback can take up to 24 hours to reach us. The customer service team is available between 6am and midnight daily (all night Friday and Saturday).
https://www.ptovic.com.au/need-advice/common-complaints
Myki complaints. Here are some of the common myki issues complained about to the Public Transport Ombudsman’s office: Concessions. There are different myki cards, including different concession mykis. A concession myki requires you to travel with proof of entitlement to the concession myki.
https://www.ptv.vic.gov.au/footer/customer-service/feedback-and-complaints/how-we-handle-complaints/
It provides fair, free and fast resolutions to public transport disputes, and works with its members on systemic complaints to help improve Victoria’s public transport system. The Public Transport Ombudsman handles complaints about: service delivery, such as cancellations, reliability, punctuality and overcrowding; myki and ticketing
https://www.audit.vic.gov.au/sites/default/files/20150610-myki.pdf
Operational Effectiveness of the myki Ticketing System . Victorian Auditor -General’s Report This is impeding the effective governance of both myki, and all other major investments by the state in projects whose life cycle usually extends beyond the term of Parliament and any government. It is also compromising the effectiveness of the
https://www.theage.com.au/national/victoria/myki-number-one-for-complaints-to-public-transport-ombudsman-20140930-10nzt5.html
Sep 30, 2014 · Complaints about the myki ticketing system remain the single highest cause of cases to the Public Transport Ombudsman, but have fallen from half the total number of complaints to a third.
https://www.theguardian.com/australia-news/2016/jan/13/melbournes-myki-fare-system-under-investigation-by-ombudsman
Jan 12, 2016 · Melbourne's myki fare system under investigation by ombudsman ... the state’s controversial public transport ticketing system, myki, saying …Author: Melissa Davey
https://www.onlymelbourne.com.au/transport-tickets-myki
myki is valid on trains, tram & bus networks + some v/Line services. myki myki is a reusable plastic smart card used to travel on public transport. myki stores two types of value on the one card - myki pass (travel days) and/or myki money (a dollar amount). myki pass myki pass is stored travel days for specified zones, valid for a certain period.
https://www.theage.com.au/national/victoria/myki-main-cause-of-complaints-to-public-transport-watchdog-20140213-32nde.html
Myki began operating on Melbourne trains at the end of 2009 and by the end of 2012 was in full service with the end of Metcard. Complaints to the public transport watchdog escalated sharply in ...
https://www.zdnet.com/article/victoria-to-trial-replacing-myki-card-with-android-devices/
A selected test group will trial a new smartphone app, Mobile Myki, that allows for the use of Android devices with NFC to replace Melbourne's Myki card for ticketing on public transit.
https://www.heraldsun.com.au/ipad/more-use-myki-more-complain/news-story/f4a46be2777bff6d827f600d0df32789
"As use of myki increases, there is a commensurate increase in the numbers of people adapting to the new system," she said. The report said this meant more complaints about myki were inevitable.
Registered myki. There are many benefits to registering your myki card including balance protection in the case your myki card is lost or stolen and you’ll be able to set up auto top up – an easy way to make sure you’re always ready to travel.
https://www.reddit.com/r/melbourne/comments/8e1qnu/myki_potentially_coming_to_apple_wallet/
Myki on Apple Wallet would reduce fare evasion, complaints from passengers, speed up throughput at peak hours and help the environment with less plastic cards being produced. Myki could even become the Australian standard for public transport, enhancing the travel experience for locals and tourists."
https://www.computerworld.com/article/3464196/ntt-data-to-continue-operating-victoria-s-myki-ticketing-system.html
NTT Data to continue operating Victoria’s myki ticketing system. ... “The Public Transport Ombudsman received over 5 450 complaints about myki between July 2010 and June 2014. Most of the ...
http://www.abc.net.au/news/2013-11-28/angry-commuters-blame-myki-for-train-woes/5121602
Nov 28, 2013 · The Myki ticketing system is behind a big increase in the number of complaints made to the Victorian Public Transport Ombudsman. The Ombudsman's Annual Report for 2013 reveals a …
https://www.collectivecampus.io/blog/solving-mykis-problems-using-human-centred-design
Myki, Victoria’s now three-year old public transport ticketing system has been the subject of public abuse and endless scrutiny since its roll out in 2013. Not only was it delivered seven years late and half a billion dollars over budget, but in 2014 the train body received over 190 complaints a day regarding Myki.. Myki was introduced to bring Melbourne’s ticketing system up to par with ...
https://www.governmentnews.com.au/mykis-massive-delays-and-quadruple-cost-blowout/
Jun 10, 2015 · But Myki was often in the news not just for the delays and cost blowouts but also for slow response times of Myki gates and readers and the lack of a short-term ticket option. The audit also revealed that 35 per cent of all complaints about public transport to the Public Transport Ombudsman were about Myki – the highest number.
https://www.zdnet.com/article/myki-poorly-planned-and-overly-ambitious-auditor-general/
Jun 10, 2015 · Myki was poorly planned and overly ambitious: Auditor-general. The Victorian auditor-general's office has tabled a report into the state transport's Myki ticketing system, with …Author: Asha Barbaschow
https://www.computerworld.com.au/article/print/602878/ntt-data-continue-operating-victoria-myki-ticketing-system/
The current operator of Victoria’s myki smartcard ticketing system, NTT Data, has won a new contract to run the system for another seven years. The state government said that the contract — worth $700 million — includes “stronger performance requirements”. The new contract term begins on 1 …
https://www.audit.vic.gov.au/report/operational-effectiveness-myki-ticketing-system?section=32445--audit-summary
Jun 10, 2015 · The current myki contract is due to expire in June 2016, with an option to extend it for a further six months to December 2016. PTV is currently planning the myki retender, which it expects to complete by November 2016. Objectives of the audit. The audit examined the operational effectiveness of the myki ticketing system.
https://metrotunnel.vic.gov.au/contact/complaints
The PTO handles complaints about public transport related issues such as: * service delivery issues such as cancellations, reliability, punctuality and overcrowding * myki and ticketing issues * the use of land and premises by operators, including issues such as noise and dust emanating from public transport construction sites
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