National Health Service Complaints Procedure

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How to complain to the NHS - NHS

    https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
    If you have reached the end of the complaints process and are not happy with the organisation's final decision, you have the right to bring your complaint to the Parliamentary and Health Service Ombudsman to look at. The Parliamentary and Health Service Ombudsman makes final decisions on unresolved complaints about the NHS in England.

NHS complaints guidance - GOV.UK

    https://www.gov.uk/government/publications/the-nhs-constitution-for-england/how-do-i-give-feedback-or-make-a-complaint-about-an-nhs-service
    For public health services complaints, contact the Local Government Ombudsman.. The NHS Constitution sets out your rights as a patient, and explains the …Author: Department of Health And Social Care

National Health Service Complaints Procedure

    https://www.gov.im/media/78871/nhs_complaints_guide.pdf
    This brochure describes the Complaints Procedure covering the National Health Services provided by the Department of Health or on its behalf by others including the Mental Health Service.

Complaints procedure - Department of Health and Social ...

    https://www.gov.uk/government/organisations/department-of-health-and-social-care/about/complaints-procedure
    What complaints we can and can’t deal with. We can only handle complaints about the work, staff and levels of service provided by the Department of Health and Social Care (DHSC).We can’t deal ...

How do I feedback or make a complaint about an NHS service?

    https://www.england.nhs.uk/contact-us/complaint/
    It is an independent service which is free for everyone to use. To take your complaint to the Ombudsman, visit the Parliamentary and Health Service Ombudsman website or call 0345 015 4033. Public Health Services Complaints. For public health services complaints, contact the Local Government Ombudsman.

The Local Authority Social Services and National Health ...

    http://www.legislation.gov.uk/uksi/2009/309/pdfs/uksi_20090309_en.pdf
    “the 2004 Regulations” means the National Health Service (Complaints) Regulations 2004(c); ... any complaints procedure that may at any time be or have been required respectively by any of the following provisions— (i) paragraph 92 of Schedule 6 to the National Health Service (General Medical ...

National Complaints Management Protocol for the Public ...

    https://sahivsoc.org/Files/National%20Complaints%20Management%20Protocol%20_May%202013.pdf
    health services being rendered and/ or care being provided within the public health sector. The complaints’ procedure as described in section 7 of this guideline is not designed to address staff–specific grievances, nor complaints that relate more to broad national health policies. 4. OBJECTIVES

How to take a complaint to the health service (NHS) ombudsman

    https://www.which.co.uk/consumer-rights/advice/how-to-take-a-complaint-to-the-health-service-nhs-ombudsman
    1 Follow GP complaints procedure. Before referring any complaint to the Health Service (NHS) Ombudsman, you must first follow the usual NHS complaints procedure.. You will need to show that you’ve tried to resolve your complaint at at local level before the ombudsman is able to look into it.

Introduction to the NHS complaints procedure - The MDU

    https://www.themdu.com/guidance-and-advice/guides/introduction-to-the-nhs-complaints-procedure
    May 04, 2017 · The local resolution stage is governed by the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. Responsible bodies. The complaints procedure applies to NHS bodies and all providers of NHS healthcare (including commissioning bodies …

Making a complaint Parliamentary and Health Service ...

    https://www.ombudsman.org.uk/making-complaint
    Performance against our Service Charter 2018/19 Quarter 2 (July to September) Performance against our Service Charter 2017/18 Quarter 1 (April to June) Performance against our Service Charter from January to March 2017 (Quarter 4 2016-17) Breaking down the barriers: Older people and complaints about health care; Driven to despair; Dying without ...

How to make a complaint about NHS services - Citizens Advice

    https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/complaining-about-the-nhs/nhs-complaints-procedure/how-to-make-a-complaint-about-nhs-services/
    The care you receive from the NHS is usually very good and most people don’t have any problems. But occasionally things can go wrong. This page tells you how to make a complaint using the NHS complaints procedure. receive or have received services from the body concerned, or are someone who is ...

The Local Authority Social Services and National Health ...

    http://www.legislation.gov.uk/uksi/2009/309/contents/made
    These Regulations make provision for complaints made on or after 1st April 2009 in relation to local authority social services and the National Health Service.

NHS England Complaints Policy

    https://www.england.nhs.uk/wp-content/uploads/2016/07/nhse-complaints-policy-june-2017.pdf
    6 Complaints that cannot be dealt with under this policy The following complaints will not be dealt with under the Local Authority Social Services and National Health Service Complaints (England) Regulations (2009): A complaint made by any NHS organisation or private or …

Comments and complaints - Contact us - NHS Health Scotland

    http://www.healthscotland.scot/contact-us/comments-and-complaints
    NHS Health Scotland. NHS Health Scotland is the national Health Board working to reduce health inequalities and improve population health in Scotland. To complain, raise a concern, or provide feedback on our products or services (such as our information materials or leaflets), please use the link below.

Complaints Procedure for Health Services

    https://www.gov.im/media/78871/nh15-complaints-procedure-for-health-services.pdf
    Complaints Procedure for Health Services ... National Health Service and is dissatisfied with the treatment received. If you are unable to complain yourself, then someone else, such as a close ... Local Resolution under the Complaints Procedure gives you the right to have a

NHS and social care complaints - Citizens Advice

    https://www.citizensadvice.org.uk/health/nhs-and-social-care-complaints/
    Care and treatment in the National Health Service is usually very good, but sometimes things can go wrong. These pages tell you how to go about dealing with a problem with the NHS. You can also find out how to go about dealing with a problem with adult social care ...

Comments, Compliments and Complaints - HSE.ie

    https://www.hse.ie/eng/about/qavd/complaints/
    We are committed to providing a complaints management system that allows us to listen and respond to feedback in accordance with Part 9 of the Health Act 2004. Part 9 of the Health Act 2004 outlines the legislative requirements to be met by the HSE and relevant service …

Dignity in care - Complaints

    https://www.scie.org.uk/publications/guides/guide15/complaints/socialcarecomplaints.asp
    The complaints procedure for adult social care is set out in regulations, which cover both the local authority and NHS procedures. The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. The Local Authority Social Services and National Health Service Complaints (England) (Amendment) Regulations 2009

Complaints Procedure - ASHP

    https://www.ashp.org/Professional-Development/Residency-Information/Other-Information/Complaints-Procedure
    The American Society of Health-System Pharmacists (ASHP) will investigate formal complaints related to noncompliance with accreditation standards if the formal complaint procedures are followed and substantial evidence determines the program/organization is not meeting the accreditation standards.

Complaints and Concerns Handling Policy

    https://i3a5v6j6.stackpathcdn.com/wp-content/uploads/2019/12/ESNEFT-Complaints-and-Concerns-Handling-Policy.pdf
    The Local Authority Social Services and National Health Service complaints (England) regulations 2009 Public Interest Disclosure Act 1998 This document supersedes: IHT Complaints and Concerns Policy Version 6.0 ratified 15 Dec 2017 CHUFT Complaints Policy and Procedure Document ref. no: PP(16)029



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