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http://www.legislation.gov.uk/uksi/2009/309/pdfs/uksi_20090309_en.pdf
—(1) These Regulations may be cited as the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. (2) These Regulations, except for regulations 2(3) and 11, come into force on 1st April 2009. (3) Regulations 2(3) and 11 come into force on 1st April 2010.
http://www.legislation.gov.uk/uksi/2009/309/contents/made
These Regulations make provision for complaints made on or after 1st April 2009 in relation to local authority social services and the National Health Service.
https://www.scie.org.uk/publications/guides/guide15/complaints/socialcarecomplaints.asp
The Local Authority Social Services and National Health Service Complaints (England) (Amendment) Regulations 2009. The regulations provide a framework for those handling a complaint relating to a local authority’s social care functions - this includes directly provided services and independent services provided through commissioning.
https://www.england.nhs.uk/wp-content/uploads/2016/07/nhse-complaints-policy-june-2017.pdf
6 Complaints that cannot be dealt with under this policy The following complaints will not be dealt with under the Local Authority Social Services and National Health Service Complaints (England) Regulations (2009): A complaint made by any NHS organisation or private or …
https://www.ageuk.org.uk/globalassets/age-uk/documents/factsheets/fs59_how_to_resolve_problems_and_complain_about_social_care_fcs.pdf
The complaints regulations The social care complaints process is based on the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 (‘the complaints regulations’), made under powers in sections 113 to 115 of the Health and Social Care (Community Health and Standards) Act 2003. Terminology
https://www.whatdotheyknow.com/cy/request/the_local_authority_social_servi_2
Services and National Health Service Complaints (England) Regulations 2009 - the requirement for providers of NHS Care to provide an Annual Complaints Report, please can you advise me who is responsible for checking that all the criteria under Regulation 18 is …
http://www.cddlmc.org.uk/wp-content/uploads/2011/09/MPS-NHS-Complaints-Guidance.pdf
obligations to provide an accessible and suitably responsive complaints procedure for service users. Legal obligations The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 oblige NHS organisations to have arrangements in place to deal with patient complaints. These arrangements must comply with
https://www.medicalprotection.org/docs/default-source/pdfs/Booklet-PDFs/eng-med-complaints-booklet.pdf
8 A GUIDE TO EFFECTIVE COMPLAINTS RESOLUTION – ENGLAND OVERVIEW LEGAL AND CONTRACTUAL OBLIGATIONS The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 oblige NHS organisations to have arrangements in place to deal with patient complaints. These arrangements must comply with the regulations.
https://www.dentalprotection.org/uk/articles/the-nhs-complaints-regulations
The Local Authority Social Services & NHS Complaints (England) Regulations 2009 came into force on 1 April 2009 and introduced a revised procedure for the handling of complaints by local authorities, in respect of complaints about adult social care, and by NHS bodies, primary care providers and independent providers in respect of provision of NHS care.
https://www.mydentist.co.uk/docs/default-source/Patient-information/Customer-feedback/complaints-leaflet_england-v1-0.pdf
Our Complaints Procedure In our practices we operate an open and honest complaints procedure which is in line with The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. Our practice is committed to ensuring and safeguarding patient rights. When patients complain, they are
https://www.themdu.com/guidance-and-advice/guides/introduction-to-the-nhs-complaints-procedure
May 04, 2017 · The local resolution stage is governed by the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. Responsible bodies. The complaints procedure applies to NHS bodies and all providers of NHS healthcare (including commissioning bodies …
https://www.chcinhampshire.com/law
the local authority social services and national health service complaints (england) regulations 2009 This statutory instrument identifies the legal basis for complaints procedures in England. The policies established by CCGs must comply with these regulations.
https://www.cqc.org.uk/guidance-providers/regulations-enforcement/regulation-16-receiving-acting-complaints
Regulations for service providers and managers; Regulation 16: Receiving and acting on complaints ... handling and responding to complaints by service users and other persons in relation to the carrying on of the regulated activity. ... The Local Authority Social Services and National Health Service complaints (England) regulations 2009. Public ...
https://www.lexology.com/library/detail.aspx?g=6739a5cd-d6a1-452a-99ba-7da3f7001ed4
The Department of Health has just published clarification on the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. The guidance can be accessed here.
https://healthcaregovernancereview.wordpress.com/2009/03/14/new-nhs-complaints-regulations-published/
Mar 14, 2009 · The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 (SI 2009 309) have been published. These regulations come into force in England on 1st April 2009. They make provision for complaints made on or after 1st April 2009 in relation to local authority social services and the National Health Service.
http://www.wales.nhs.uk/sites3/Documents/420/AMENDMENTS%20TO%20THE%20CHC%20REGS%202004.pdf
2009 No. (W. ) NATIONAL HEALTH SERVICE, WALES Community Health Councils (Amendment) Regulations 2009 Made 2009 Laid before the National Assembly for Wales 2009 Coming into force 1 December 2009 The Welsh Ministers make the following Regulations in exercise of the powers conferred on them by sections 182(4), 187 and 203(9) of and paragraphs 1,2
https://www.adass.org.uk/media/5360/good-practice-guidance-final-09062016.pdf
The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009, and the associated guidance (Listening, Responding, Improving) The Department for Education statutory guidance for children social care complaints (Getting the Best from Complaints 2006)
https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
If you have reached the end of the complaints process and are not happy with the organisation's final decision, you have the right to bring your complaint to the Parliamentary and Health Service Ombudsman to look at. The Parliamentary and Health Service Ombudsman makes final decisions on unresolved complaints about the NHS in England.
https://www.e-lfh.org.uk/programmes/complaints-handling/
About the Complaints Handling programme. The NHS Constitution, along with the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009, provide a right for patients to provide feedback, comments, raise concerns and make complaints.
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